Helpful staff who speak Czech and English. Self-service copiers are available. You get a tap card from the cashier and tap it on the copier. You can use more than one self-service copier at a time. Be aware that the self-service copiers time out after a few minutes so you may need to tap the card repeatedly. Also I had trouble copying documents of more than about six pages at a time, so I had to break up larger jobs into smaller units. They also have computers for printing from a flash drive. They have conveniently long hours. I'm taking off points only for the jamming issue with larger page counts read more

Terrible service. You will wait forever and if you are lucky enough that an employee notices you, everything takes time and they are incapable. Pay attention especially to the bored rude young man with a beard. read more

Times when apathetic customer service especially sucks: - When you trekked 20 minutes through the cold to print a boarding pass. - When you nicely ask for help, multiple times, and the people getting paid literally won't look at you despite the lack of crowds. - When you're on a timer and know there's extra charges after 15 minutes. Copy General could easily fix its service woes. You see, maybe instead of just handing someone a "key" to a computer, actual directions could also be provided? It doesn't even need to be entrusted to the [paid] team! They could just print out directions in a few languages and tape them to the computers. Not everyone is used to a Czech keyboard. And even with the "English" option on the computer, the printer settings popped up in Czech. My Google Translate and basic understanding of the language can only go so far. Not to mention that no one told me to swipe the card-key thing again after requesting to print. I only got my boarding passes because I basically burst into angry tears and started grumbling to myself, logged out of the computer, and was about to walk out the door without paying for the 13 minutes of failed attempts to print when a guy appeared from....I have no idea where. He was SUPER nice and instantly helped me with the whole process. Once he helped, I had my copies in hand and paid within three minutes. Major props to that guy. No props to the others. read more

Life saver! Conveniently located and open til late, it can be very useful if you need to do some last-minute printing and use a computer for a couple of minutes. I liked how you are given a card to unlock the computers and printers. All your actions are recorded in that card, making it all very autonomous and the billing at the end extremely simple. This can definitely save you some time if you want to deal with your business there quickly. You pay a flat fee to start using a computer, granting you 15 minutes of use, after which you pay for each minute. I believe it gives you plenty of time to organize whatever you need to send to the printer, login and logout of your accounts. After you sent your documents to the printers you go over to one of the available printers and use your card to unlock them and start the printing work. We got help quickly whenever we needed it and all that staff was very friendly and attentive. I also noticed that you have useful stuff like paper guillotines available, very useful if you just need to crop one or two things and feel like you can do it on your own without wasting a lot of time explaining what you want done. read more

Service is terrible, takes forever, half the time you have to take initiative to get help