I want to make sure its clear to what happend before my re-post -…read more I don't normally escalate matters like this, but I am angry, deeply disappointed, and stunned by how this situation was handled. I have stayed with PCL before and chose to return specifically because of the understanding shown last year when I needed to move a reservation due to my father being ill. That experience built trust. What happened this time completely destroyed it. This weekend, standing outside the door of our room, before we had even checked in--my wife and I received a call that our son was in the hospital and he had passed away. In a matter of minutes, our world collapsed. We immediately left for the airport to get home and say goodbye. I called the after-hours office to explain the situation and was told it would be taken care of. When I followed up, the response I received was cold and dismissive. I was told "sorry for your loss," followed immediately by "the owner needs to be paid," and that nothing could be done. There was no willingness to pause, escalate, or meaningfully consider the circumstances just an abrupt end to the conversation. What made this worse was being told by the manager that she had "friends and family who have died and understands." That comment was inappropriate. Losing friends or family members is not the same as losing a child. This is not about the money. It is about principle and basic human decency. We had not checked in. We did not stay a single night. We left because our child died. Treating this as a routine cancellation and responding in this way was shocking Because of how this was handled, I will never return to PCL, nor will I recommend it. I sincerely hope you take a hard look at how situations like this are managed and whether your team is truly empowered to respond with compassion rather than policy-first indifference when it matters most. After I removed this post upon request of the owners and good faith Bait and Switch - I want to share an update after removing my previous reviews, based on direct communication from the General Manager "Heleena" and family owner. At the beginning of this process, Heleena set clear expectations that they would work to accommodate the situation if I reconsidered and removed my reviews. She emphasized multiple times that a negative review would impact their small family business and asked me to take that into consideration while they worked toward a resolution. Trusting that, I updated and removed my reviews across platforms. I was then asked to provide a death certificate--as if validation was needed, which, despite how difficult that was, I provided. After doing all of that and waiting, here is the exact response I received: "Given the extraordinary circumstances surrounding this reservation, I did review the situation with the homeowner. While we are not able to offer a full credit again, we would like to extend a $350 credit toward a future stay with Park City Lodging, valid for the next 12 months." To be clear--this was for a ~$2,000 stay that we never used, as we left immediately after learning our son had passed away and returned back home within hours, AGAIN never staying a single night.. I'm sharing this because what was positioned as a compassionate resolution felt more like a bait and switch. I was asked to remove my reviews by "Heleena" in good faith, only to be presented with this outcome afterward. Maybe its because she is leaving the company she gave this less of a thought.. Others can make their own judgment, but for me, this experience has been incredibly disappointing and shows the character of the company..

Best customer service experience I've had, hands down. The people working in the office were…read moregenuinely kind, welcoming, and incredibly helpful from start to finish. They went above and beyond to make everything smooth and stress-free, which truly made a difference. It's rare to encounter such consistently friendly and professional service these days. I highly recommend Park City Lodging to anyone looking for a positive, reliable experience.

Last month (June 2022) our college group held its 50th reunion gathering. We had 9 couples and the…read moreGrand Love Shack lived up to its billing and pictures with flying colors. We all had very comfortable rooms with en suite bathrooms. The house has all the amenities anyone would want with spacious areas, multiple decks, a dining room to seat all, and is well appointed with supplies, dishes, kitchen items, etc. Throughout our booking and payments, the owner, Travis, and his manager, Gregg, were wonderfully cooperative, informative, and considerate. The house's location was perfect for walks down into town, as well as easy access to the ski trails for hiking. We highly recommend this house for any large gatherings, and we fully intend to return someday for another visit to Park City.

This true "ski-in, ski-out" vacation rental was worth EVERY penny! Our family of 25+ individuals…read morerented the Grand Love Shack for a week during our first visit to Park City, Utah. It was perfect! The house featured 10 individually decorated bedrooms including ensuite bathrooms in each, restaurant-style kitchen appliances, an exercise room (if skiiing and snowboarding wasn't enough), a hot tub, wet bar and beautiful wood-burning fireplace. The house was just a short walk from the historic downtown Park City, which had a wide array of different shops and restaurants. The Grand Love Shack is very highly recommended to anyone searching for the perfect house tucked away in historic Park City, Utah. A 5-star vacation rental!

Straight up SWINDLERS! I booked through Airbnb and made a mistake in my reservation days. After…read morerealizing I did this, I immediately tried to change the reservation, but was unable to. Then I thought I could easily contact the owner ( called, texted, left message through Airbnb) to remedy the situation, but they did not respond. I had to go through Airbnb. They changed the reservation with 40 days advance notice, but charged me over $150 per night for the change. Definitely poor customer service and business practices!

Don't use Park City Host to book your stay. We booked with them through VRBO. We had to cancel…read morebecause of the coronavirus. They happily canceled our reservation, but they will not respond to us since the cancellation. They have not answered phone calls or emails from us or VRBO. VRBO has encouraged properties to give 50% back or even a credit for a future stay. These guys won't respond at all. We will make sure our friends do not use Park City Host.

We rented an amazing property from KBM in Park City. Highly recommend them!! They were easy to work…read morewith, responsive and accommodating. The house was clean, the kitchen well stocked, and the location couldn't have been better. Will definitely be renting from them again!

BEWARE OF KBM PARK CITY!!! I booked a condo in Deer Valley and KBM cancelled our reservation…read moremonths after I booked because they were raising the rate for those dates. I lost out on other booking opportunities because of the bad business practices of KBM.

Another great vacation in the mountains, great location, loved the swimming pool and jacuzzis…read more Loved the activities for the family, brews and bratwurst, chili night, movie nights. Mine staff was very nice. Cheers to them. Recommend the Pina colada smoothie, my daughter could not get enough. Buy the souvenir cup and get refills for less. Can't wait to come back.

Nice resort and good communication l, but why don't they provide coffee filters that fit the coffee…read moremachines?? Its very irritating.

We can't say enough positive things about our rental experience with Lespri. We had a group of…read morecouples traveling from Southern California for a birthday, and rented a property in Deer Crest. The property was stunning and no detail was left undone. We were nearly snowed in the second day and woke up to a call from management asking if we needed anything. We didn't, but the gesture was appreciated and a nice touch. The home was well-stoked and exactly as it was pictured/described. The booking agent we worked with was knowledgeable, responsive and honored our needs. Remote communication was extremely efficient. The only feedback I have is that key pickup at the steakhouse is a bit odd. It makes sense, but not necessarily the most convenient. Nonetheless, a world class rental company and experience! We look forward to booking another property with Lespri next winter! Sincerely, Tangerine M.

Property owners beware--excessive maintenance fees and sparse bookings…read more I entrusted my townhome to Lespri for the Winter ski season in Park City. I really wanted to work with a local company and since Lespri was working with our HOA for our common areas, I presumed they would be capable of managing my property (I later found out that our HOA ended their contract for unknown reasons). On the plus side, they do seem organized and handled guest issues and turnover of the property in a timely fashion. That said, their bookings were extremely sparse in the prime ski months of January and February. They only generated one booking in January for the first three days of Sundance, leaving it unoccupied for the rest of the festival. Only one guest was booked in February, for a total of eight nights. With no bookings on the calendar for March, I decided to move back to town early and that's when Lespri showed its true colors as a business. On my final statement they billed over $1100 for "maintenance" in a month where there was only one guest stay. The final bill included a raft of charges that normally would have been billed at a quarter-hourly rate being billed at full hour rate of $110. They charged $280 for a snow delay for housekeeping. This "snow delay" charge was added despite the fact the snowstorm that week came the night AFTER housekeeping turned over my property for the next guest. They even socked in a $27 charge for tissue, which isn't something owners are responsible for with guest stays. I've lived in this new-build townhome for over two years and haven't had to spent more than a few hundred dollars on maintenance, yet Lespri managed to rack up over $1100 in maintenance for a week-long guest stay. As an owner, all these excessive maintenance charges look like an attempt to maximize revenue in a slow season. Sadly for Lespri, it's a downward spiral because I will never work with them again, and I'm sure other owners feel the same way after being handed a padded maintenance bill like this. See the attached bill for what you can look forward to as an owner working with Lespri!

I do not recommend this company to rent from. We ended up having to cancel our Airbnb rental. We…read morewere told we would receive 50% of our deposit back if we canceled or that we could re-book for another time. We decided to cancel because of uncertainty with our schedule in the future. The next day we received an email stating that we were not within the cancellation timeframe and would not receive any money back. This was after over an hour of communication with Apres Vacation Homes. Would not recommend.

DO NOT BOOK WITH APRÈS VACATION HOMES…read more This was hands down the worst experience I've ever had with a rental agency--and I've used many in Park City without issue. Après Vacation Homes is disorganized, dishonest, and completely unprofessional. After booking a unit through Airbnb, I was shocked when they demanded I sign a separate contract with different payment terms, additional hidden fees, and conflicting policies (like no pets--even though pets were allowed in the Airbnb listing). When I refused, they told me I wouldn't be allowed to stay and they wouldn't refund my money. It took Airbnb stepping in to force them to honor the original agreement. Even after that, they repeatedly messaged me with new fees, and I had to keep going back to Airbnb to get them shut down. It was exhausting and absurd. Once I checked in, things got even worse. The unit was filthy--dirty sheets on a made bed, hair and red mold in the shower, and grime throughout. Basic supplies were missing. The place seemed to be stocked with random leftovers from past guests--plenty of conditioner, no shampoo, two coffee makers but zero coffee or filters. Clearly no effort was made to prepare it properly. Then, mid-stay, my access to the unit was randomly cut off--with all my belongings inside--because Après failed to pay a required property fee that they had agreed to cover. I had to pay $100 out of pocket and spend over an hour just trying to get back into the unit. Après refused to help or take responsibility and tried to blame me for their failure, citing unrelated past stays at the same complex. To top it off, reviews indicate they've even attempted to extort money from guests in exchange for not leaving negative feedback. I can completely believe it based on my experience. Fortunately, Airbnb backed me up and refunded the final issue promptly--but none of this should have happened in the first place. Save yourself the time, stress, and money. There are plenty of reliable and professional agencies in Park City. Après Vacation Homes is not one of them.