Unfortunately I had a really frustrating experience having left after my appointment barely looking like I just had done my hair.
According to the website this is what I should get for what I paid.
" Investment: $350
Are you ready for a CHANGE? Chose this service if you:
* are looking for a COMPLETE color transformation or DRASTIC CHANGE
* Is looking for a FULL foil, a COMPLETE"
But instead of that I left with the same issues that I came to get fixed: yellow tones, dark roots, gray hair, and a few highlights.
After reaching out to let her know how unhappy I was with the result, (which I mentioned right away while I was still at the salon) her suggestion was that I should book another appointment to get closer to what I wanted.
I was never offered to even get a redo, despite of not having received the service advertised and that I paid for.
In her words " It's not perfect but I feel that we made progress".
To put it in perspective, people that I see all the time didn't even notice any difference on my hair.
Customer satisfaction is definitely not their priority, and the words used in their advertisement " worthy hair/ luxury" don't match the service provided.
After talking to the hair stylist hoping to get a solution for my problem and not getting anything, I've tried to talk to the owner only to have her reinforce that I should book another appointment and that they would not refund me.
I would definitely not recommend this place. read more