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Cooley Smiles

3.9 (92 reviews)
Closed 7:00 am - 1:00 pm

Services - Cooley Smiles

Cavity treatment

Dental bridges

Crown installation

6 More Services

Crown cleaning

Dental exams

Dental implants

Dental veneer application

Teeth cleaning

Tooth filling replacement or repair

Cooley Smiles Photos

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19 years ago

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13 years ago

Def get an appt Monday through Thursday since the in house massage therapist and baristas are working. Awesome service!!

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14 years ago

Another wonderful and plesent experience! The massage was wonderful and Karen also makes wonderful lattes!

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9 years ago

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Page 2 of 3

Ask the Community - Cooley Smiles

Review Highlights - Cooley Smiles

Aaron today and he handled my visit similar to Jaimie, Explained everything upfront then checked on me constantly throughout.

Mentioned in 9 reviews

Read more highlights

Family Dental Care of Bellevue

Family Dental Care of Bellevue

4.6(47 reviews)
0.0 mi

I've seen both Docs. They are great! This is a first class group. Highly recommend!…read more Dan

Sixth months of pain thanks to this office's negligence…read more Going to this dentist resulting in me probably needing a root canal. I came in to get some simple fillings done, and I'm now saddled with hundreds of dollars of bills, to pay for procedures that screwed up my teeth. The doctors left (with full knowledge) overhangs on both of my fillings. This means that whenever I flossed, the floss would catch on the fillings and pull on them. The dentist informed me that this was normal and I would just need to pull through my floss for the rest of my life. After a month of pain, I went back to ask why the fillings still hurt. They took x-rays, shaved one of them down a little bit, and told me the other was fine and I should go home. I developed hot and cold sensitivity. I finally visited another dentist with 30+ years experience. I've now learned that purposely leaving overhangs on fillings is absolutely not normal, and that what they've done is careless at best. I saw the x-rays myself this time, and you can clearly see the sharp, jagged overhang's that were left after the fillings were put in. I've also learned that One of the filling simply broke because of the way that they left the overhangs. Until I've had over $700 in dentistry bills, and six months of dismissed pain. I know I will likely need a root canal in one of the teeth, and I needed to get both fillings replaced. This place looks great on the outside. The customer service is excellent. However, I would caution anyone against blindly trusting that this office knows what they're doing.

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Family Dental Care of Bellevue
Family Dental Care of Bellevue
Family Dental Care of Bellevue - Digital X-ray machine

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Factoria Dental Care

Factoria Dental Care

3.4(27 reviews)
0.1 mi

I've been seeing Dr. Jason Chan and his dad Dr. Raymond Chan for many years. They are both…read moremeticulous, caring, eager to explain every step they are taking, why that step is needed, and what the goals are. Most recently, I am having to replace a crown and add a tooth to my partial. Dr. Jason, a UW Dental School Grad, goes the extra mile to include me, patiently explaining every detail of the procedures. I was in the chair for nearly two hours. That broken crown tooth required some work. Plus, I had another tooth filled. And I got comforting pats on the shoulder and "You're doing great," the whole time. But there's more. Factoria Dental Care receptionist/bookkeeper, Monica is simply awesome. Friendly, and like Dr. Jason, eager to assist in any way she can. She went over the proposed cost of the procedures to be done. And showed me the description of each step and the estimated cost of that step. She emailed me the next day to see how I was doing! I felt like royalty during the entire visit.

Several years ago Dr. Raymond Chan sabotaged my teeth by scoring the enamel next to the gum line on…read moremy upper teeth. I got out of the chair and left because he was yelling at his assistant. I have had no end of problems with the scored teeth ever since. Do not use this dentist as he is unethical. If you use this dentist and he starts vigorously scrapping your teeth with a dental pick during the exam he is scoring your tooth enamel to promote decay.

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Factoria Dental Care
Factoria Dental Care
Factoria Dental Care

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Washington Orthodontics

Washington Orthodontics

4.6(14 reviews)
0.1 mi

Dr. Sung and his team provided exceptional patient service. They made me feel very welcome and…read moreaccommodated to my needs throughout the two years of treatment. Dr. Sung is very knowledgable and passionate about his work. His care team is very knowledgable as well and they work very efficiently to the handle the different types of patients. The hours of operations work well with individuals with conventional 9am-5pm jobs. I would recommend, if your looking for orthodontic services around Bellevue area.

I had terrible experiences at this place and I do not recommend this place. The staffs were nice…read moreand scheduling for the appointment was easier than other places, but that was about it. They made Hawley retainer for me during the recent visits. When I first tried them on, I felt something is not right. It was way too tight but Dr. Sung mentioned it is because my teeth moved during the three weeks while the retainers were being made. (I followed his recommendation to wear my old retainers during those time, but I was still blamed for the very tight fit.) Something might have gone wrong while taking the impression since gum part was not even fitting, but all the blames were on me. I could not take out the retainer that night and had to really force it out the next day. I requested for the adjustment and he adjusted it for me by grinding acrylic part, which made it a bit easier to take it on and off, but I really felt something was not right, as it was shaking all my teeth and metal part was not in between the teeth, and acrylic did not fit the shape of my teeth. He told me I will get used to it, and said some people don't raise any issue and wear the ones that were given and I am being sensitive. He even told me maybe the lack of nutrition due to pregnancy is making me sensitive. I felt he was blaming everything possible on me, but I trusted it will maybe fit better as I wear them and be ok, so I wore the retainer for a week. It still didn't feel right and my teeth hurt much more and more as I wore it, instead of getting used to them. I got it checked by my dentist (not Dr. Sung) during the regular check-up. I was told the retainer is not made correctly. All the concerns I raised to Dr. Sung that he said were all good turned out to be the right concerns since they were all faulty and I was told the retainers were obviously not made correctly. My dentist told me it will harm my teeth and it is not doing any function for retaining teeth, so I should not wear them. Adjusting it further will not fix the retainers. Things can go wrong and I understand. But, my interaction with Dr. Sung was not pleasant at all. The retainers which he said he would give the score of 100/100, turns out to be just faulty and I felt my concerns were not really heard as everything possible were blamed on me. I felt I wasted my time and money.

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Washington Orthodontics
Washington Orthodontics
Washington Orthodontics

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Factoria Family Dentistry

Factoria Family Dentistry

4.3(11 reviews)
0.0 mi

I was a 10+ year patient. It's taken me time to post a review mostly because I didn't want it to be…read morea knee jerk reaction to the latest issue (of multiple) that have come up. - There has been a steady decline of customer assistance with both front office and dental assistants over the past 5 years. - My appointments are never on time. My hygienist "calls me in" after my appointment time, which then ensures a later end to my appointment. This is highly inconvenient for my work calendar. - I also don't appreciate being called after other patients who have checked in after I have. This too happened on the last 3 cleanings I scheduled. - Joy; office manager is quite unhelpful. I shared a financial hardship and attempted to explain my concern with the necessary procedure. She was implacable and resistant to offer solutions. After realizing there would be no movement or help from the office, I moved forward with the procedure and its original cost. I paid in full that day. Imagine my surprise when the office billed me an additional $78 post visit. That was the last straw. I had already paid over $1000; of which they had itemized for me and Joy said was non-negotiable. That should have been the final bill. I have already schedule a cleaning with another practitioner. It was time to move on. But the "nickle and dime" additional bill was my limit. I had to post a review. I was a long standing client. I actually *paid* my bills in full. If this is how they have treated me, I worry for other individuals in similar or more challenging life stages. I don't expect recompense. I just hope if you have read this fully, you are aware. There are *many* other general dental practices in the area. I suggest you look elsewhere for dental care.

I HATE THE DENTIST WITH A PASSION!!!! I generally don't have bad days, but going to the dentist is…read moregenerally what I consider a bad day, and I have good teeth..... I cringe so badly and press my hands so tightly that my palms came close to bleeding from nail marks at the end of the session. But thanks to Factoria Family Dentistry and Drs. Kang and Nishimura and their crew, I have felt a lot more comfortable going to the dentist. They have made my dreaded visits to the dentist a lot more manageable. Mel, the girl at the front desk is very sweet and never fails to call with a reminder. They work great with our insurance company and both Dr. Kang and Dr. Nishimura are fantastic. They are absolutely great in explaining everything to you in every detail. They also have great hygienists who are patient and always try to keep you calm and collected. Our entire family goes to this clinic and we would not go anywhere else. The office is nice, there is a huge window with trees from every room, so nice environment throughout the experience. They always give you great supplies after and they work great with the insurance companies. And they have headphones available upon request as well. If you are looking for a good dental clinic, you should give this one a try. They are also conveniently located in Bellevue with ample parking.

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Factoria Family Dentistry
Factoria Family Dentistry - Factoria Family Dentistry

Factoria Family Dentistry

Factoria Family Dentistry

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Cooley Smiles - generaldentistry - Updated May 2026

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