I've been getting water delivered from this company weekly for 10 years - back when it was Alka…read moreLogic on Lincoln Ave. I was one of their first water delivery customers. While the first couple of years had its delivery bumps as they were getting their delivery system figured out, it was never anything to make me reconsider their services. Why? Because I was able to order their premium purified RO water vs. only having the option to order alkaline water. And let me tell you, I LOVE the taste of their premium purified water. Love, love, love!!! Recently I had considered switching to a local water company simply because they were a couple of dollars cheaper. I tried their RO purified water, thinking it would be the same and the switch would be easy. Boy, was I wrong! It tasted like basic spring water vs. the pleasant crystal clear flavor of TBWCo's premium purified. No joke, the flavor of their water is why I stay. It's simply the best tasting purified water I've found - it's a pleasure to drink!!! Especially considering I drink it all day every day. Since the initial wave of delivery issues some 10 years ago, I have never had issues since. I've moved multiple times. They're in my phone, we text weekly to confirm delivery. When I move the deliveries continue without a hitch to my new address. Putting a hold on deliveries is super easy when we're traveling. And the best part is, even though we've both moved locations and they've rebranded and expanded, it's still the same great tasting water as it was 10 years ago. I cannot recommend this company enough!

This company customer service and professionalism sucks. I paid for a whole house system with R/O…read moresystem to be installed in my in laws brand new house. I wasn't aware the company doesn't exist in Arizona. They subcontract their work to any third party that might have plumbing experience. My in laws were in the house 5 days. When the installer came to install the system. He was 3 hours late. That should have been a red flag! He wasn't a licensed plumber. He was just hired a week before. His experience, he was a cabinet installer. He caused a leak that damaged the wall in the garage causing water damage needing Sheetrock repair and paint. To date, they have not sent anyone to execute this repair. The installer did not have all the necessary parts to install and had to run to Home Depot several times for plumbing parts. The owner/salesman Frank is less than honest. Doesn't keep his word and doesn't follow through. In essence, a liar. They push a lifetime warranty and 90 day money back guarantee. You will need it. In my opinion, I would not use or recommend this company. I will be calling Better business and states attorney general to log formal complaints if 100% refund is not provided within 24 hours of this post. I will also dispute with my credit card company.

We've been using this water delivery company for a while now and honestly have nothing but good…read morethings to say. Their customer service is excellent! Super friendly, helpful, and easy to reach whenever we have a question or need to make a change. Deliveries are always reliable and the water quality is great. The price is totally worth it for the convenience and service you get. It's one less thing we have to worry about, and that alone makes a big difference. If you're thinking about signing up, I'd definitely recommend them.

In short, Zutra thrives off upset customers leaving Primo-ReadyFresh (PRF)…read more Here's the problem: when you join Zutra, they rent you dispensers from PRF and charge you more than what PRF charged you for. Also, they charge you so much for delivery. Then when you cancel (or consider cancelling), they give you a major attitude over the phone and when they pick up their equipment. It's better to stay with PRF and deal with their deliver inconsistencies. At least, PRF compensates you for their mistakes, charges you less than Zutra, and have courteous customer service.

I've been a loyal customer of Presh Water for a very long time, and I can honestly say they always…read moreprovide great customer service and great pricing. I especially want to recognize your driver, Jesse, for always being such a huge help and providing such fast delivery service. He is professional, friendly, and always goes above and beyond. Because of experiences like this, I will definitely continue doing business with Presh Water. Highly recommend!

I'm still recoiling in horror as I write this…read more We've been using Phresh for alkaline water delivery for about 3 months and have enjoyed the convenience. But while my husband and I were changing out an empty 5-gallon bottle, we noticed a white, thumb-sized fleck floating at the bottom. At first I assumed it was just a piece of plastic from the cap, so we emptied the bottle to check. To my absolute horror, it was a slug. We had been drinking water from that bottle for the past week with a SLUG floating in it. I gagged immediately. It was absolutely disgusting and alarming. Another reviewer mentioned finding a paintbrush and pencil at the bottom of their bottle, and I wish I found that than this. How sanitary is their bottling and quality control process if a slug can end up inside a sealed bottle unnoticed? I'm still sick over it. I wish I had taken a picture, but I was so disgusted that I immediately dumped it down the sink. Going to refill my own water from now on, at least I can see the cleanliness with my own eyes that way.

Great product and service. Delivery is always on time and if you need more water you can always…read morerequest more and they bring it right away. Great service, could not be happier. Thank you Prive water

Always prompt and responsive. We switched from water bottles to Prive about a year and a half ago…read moreand we are happy we did. King is the best, he always responds right away and our delivery gets scheduled right away. Water taste so refreshing and so good cold. We use our Primo to make our coffee too and it has allowed us to remove one more appliance from the kitchen

I ended up choosing Pro Water Solutions for a whole-house water softener system and reverse…read moreosmosis, and I couldn't be happier with the experience. From the very first phone call, Brad was responsive and promptly returned my call. When he came out to assess my home and provide an estimate, he took the time to thoroughly educate me on my water quality and the available solutions. I left that visit feeling much more informed and confident in my decision-making. After comparing a couple of other quotes, I decided to go with Pro Water Solutions--and I'm glad I did. Brad's knowledge really stood out. He tested my water, along with the bottled and filtered water we had been using, and the results were honestly shocking. Installation was scheduled and completed in less than a week after I gave the go-ahead. Daniel, the installer, was excellent--professional, detail-oriented, and made sure everything fit perfectly. He also walked me through the entire system and made sure I understood how to use it. Overall, a smooth, professional experience from start to finish. Highly recommend.

We met with all of the big name companies for a whole house and RO system and decided to go with…read morepro Water Solutions. We first met with Brad and he was honest and answered all of our questions. We were able to get a brand new salt system and a RO system at a great price compared to the other companies. The install went smoothly and everything was done in a timely manner as promised. I've already referred a couple friends and they proceeded to work with them as well. So far so good with our system. Highly recommend Pro Water Solutions. Thanks for everything!

PureLux is pure convenience. Professional personnel such as Josh and their installers, they are not…read morehere to waste your time.

True to the superb reviews I read of Josh's professional service on Reddit, my experience was a…read morevery professional and exceptional service. I purchased the Water Softener and Reverse Osmosis drinking water units for our home. Consultation experience: Josh was the first vendor to contact me after listing my search on on Yelp. He came promptly for an in person presentation to test the city water in my home and explain all the options. I was very impressed by him not trying to "sell" but rather ask questions to learn what specifically I was looking for the use of my home water. Once I decided on going with PureLux H20, he was able to send his technicians out to my home within 4 days to install the unit. Workmanship experience: Hardy and Hugo were the technicians, and they were extremely informative and diligent. They showed up punctual to the time they gave me in advance. I appreciated that they were very conscientious to ask all the questions in advance of where I would like the unit installed, briefing me on ease of access location as well as possible noise that might be a disturbance if too close to an indoor room. The installation was done within the time frame they gave me, and they left the work area clean after they left. Follow up: They came out again to my home after the unit was installed for follow questions and calibrations. All throughout the service, I was very pleased by the genuine concern for providing the best customer service from Josh, Hardy and Hugo. Water quality difference: The water in my house now is noticeable softer (no mineral residual left on glass) and the drinking water from the reverse osmosis now tastes much better, without the chlorine taste from the city water. Hardy connected the reverse osmosis unit to the refrigerator (for ice maker, and water dispenser) in addition to the tap spigot. The quality difference in our home water is noticeably better in all respects (smooth, no odors, tastes better, no mineral residual) and well worth the investment in the Water Softener system installed by PureLux H20. Worth it, of course!!! I would highly recommend PureLux H20 for the personal customer follow-up and professional service. The price of the three vendors on Yelp I searched was also the most competitive offer which I received from PureLux.

Estella is AMAZING!!!! She takes care of my account every time and is so professional. We love the…read moreAlice Water at my residence for my family as well as at the office for our employees. I always know I'm in the company of friends when I see the AliveWater jugs. God bless! Thank you!

It honestly feels like a total waste of money…read more I can even see what looks like leftover quartz sand or maifan stone from the filtration. The bottle looks like it was custom-ordered from Mexico or China or something. I genuinely don't know where all those amazed reviews came from. Like, who suddenly decides, "Yeah, this is the water I need in my life"? At this point, I'd rather eat my great-grandma's boiled Brussels sprouts every single day than take one sip of this.

This was honestly one of the easiest and best purchases I've made. From the beginning, Mike was…read moreextremely helpful and professional. He took the time to explain everything clearly, gave me all the information I needed, and answered every question I had without making the process feel rushed or pressured. I spent a good amount of time researching different water softener systems because I wanted to make sure I was getting the best system for my money. After comparing several options, I decided to go with Diamond Pure, and I'm really glad I did. The installation process was smooth, quick, and very professional. The technician showed up on time, worked efficiently, and made sure everything was installed correctly. He also walked me through how the system works and answered all my questions so I would know what to do if anything ever came up. What I really like is how simple and easy the system is to understand and maintain. Overall, the entire experience from getting information, to purchasing, to installation was excellent. I highly recommend Diamond Pure to anyone looking for a reliable water softener system and great customer service.

Exactly as advertised and promised. Mike came to the house, gave me a brief water education and…read moreexplained how their system worked. Picked a date and they came out and installed it. Immediate impact and improvement from our softened and filtered water. Price was very fair and less than I expected. I would recommend for sure.

I have had two home filtering systems placed by these guys…read more One at my current home and one at my previous house. I have been with them for many years, at least 12-15 years They are the best. Easy to make appointments with. They are fair, friendly and the best filtering system I have ever owned. I can't say enough about them. You won't be dissatisfied. The water is unbelievable!!

Very unprofessional, snarky workers. The lady sat at the…read moredesk while watching my wife struggle with the large water bottle. No help to carry the bottle or get a cart. We will never return. Not community oriented. The water tasted bad too.

Never had problems until April 2025. For 10 years service has been good. Now we have missed…read moredeliveries and I can't get in touch with customer service. I'm put on hold for an hour after I tell them I'm not a new customer and the system cannot find my account. Now our machine is not working properly, so we can't use the little bit of water left. After 43 minutes of waiting today, I spoke with a very rude Maz of customer service who told me they have gone through a system upgrade and my April 17 delivery would now be May 9 and I would need to request a credit for the previous month. She also told me to use my time while waiting online to multitask and use a different phone for conference calls. This is not ethical. I will be reaching out to Costco Senior Buying Team whom I have the account through to let them know how their members are being treated.

Horrible horrible idiotic service. Got a message my water would be delivered by 9:30 am. I waited…read moreand got a message it would arrive by 11:00 am. That time came and no delivery. I checked the app and it said by 2:00 pm. It's now after 5 pm. I called Primo TWO HOURS AGO and am still on hold. Checked the app and today's delivery is now missing. Or shows next delivery in 2 months with a "skipped delivery" in two day. This company is worthless. Please don't respond. You people have done everything possible to get people to cancel your service and I know several friends who have done just that. This is pathetic.