1. Cool Therapeutics

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    Hattiesburg, MS

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    Cool Therapeutics

    5.0 (1 review)
    Open • 10:00 am - 5:00 pm

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    Massage Envy

    Massage Envy

    2.8(20 reviews)
    2.3 mi

    Professionalism top to bottom, by everyone, massage therapists, front desk and managersread more

    My original massage appointment was scheduled for May 25, and I had booked it weeks, almost a…read moremonth, in advance. The Saturday before my appointment, I received a call informing me that the business could no longer accommodate my massage due to a staff illness. I was offered the option to be placed on a waitlist or reschedule. I chose to reschedule for June 20 and still attended my facial on May 25, which was a good experience. Now, just a few days before my rescheduled appointment (Wednesday, June 17), I've received another call saying my June 20 massage can no longer be accommodated. Having this happen once is frustrating enough, but twice is unacceptable. What made the situation even more disappointing was that there was no effort to accommodate me with another appointment that same day, only another offer to be placed on a waitlist. Even after I explained that this was the second time this had happened, there was no apology beyond the initial acknowledgment and no attempt to make the situation right. As a customer, I expect appointments that are booked well in advance to be honored. If a business has to cancel due to an unexpected cause, I also expect some effort to accommodate the customer or provide some type of service recovery. Unfortunately, that did not happen. I only plan to return because I have a gift card to use that was a gift. Otherwise, after this experience, I would not choose to do business here again. This level of service is disappointing and reflects poorly on how customers' time is valued.

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    Cool Therapeutics - cryotherapy - Updated October 2026

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