I will admit, I had issues with this place initially, but they scheduled me with a different nurse practitioner since then who has been much more understanding about my situation. They have been very accommodating and have worked with my chaotic schedule and have even rescheduled a few appointments, last minute, without penalty. The office staff is very nice and it seems like their operations have drastically improved since they have changed locations. I can't believe that they don't have a single good review. I had to write this one to defend them. I had a salty first impression but they totally redeemed themselves. It was difficult finding a good facility for my mental health needs in the Nashville area and have had a great experience with them so far! read more

Do not trust this practice with your money. I was told over the phone last week that they would set up a payment plan for me and email me the details. They never sent the email, never set up the payment plan, and never followed up with me. Then, conveniently, right before they closed on Friday, they charged me $264. When I called to ask why I had been charged and to get the payment plan I was promised, suddenly they "couldn't" set one up anymore. I also asked for the $264 to be refunded and was flat-out told no. So I was told one thing, they failed to follow through, and then they charged me anyway and refused to fix the situation. That is completely unacceptable and incredibly unprofessional. I would NOT recommend this practice. Get EVERYTHING in writing because apparently a verbal agreement with them means absolutely nothing. The way this was handled has completely destroyed my trust in this practice. read more

Canceled two appointments for my son's ADHD medication check over the summer. Had to chase them down to reschedule. Finally we were able to reschedule a telehealth during school hours. Waited over an hour and no provider logged on although the message on the screen said they had alerted the provider. Then we received conflicting stories about it not being on their schedule, to being on their schedule for in person, to they did not confirm the appointment the day of the appointment because of payment not being made which is always the first order of business the day of an appointment. Our son had been patient there for years, so very disappointed at this downturn of Customer Service over the past several months. Will be moving to a different provider at a different facility. read more

Me & my husband have come to the conclusion that the nurse practitioner Sarah Golden simply did not like me, because I had a great experience for years until it switched doctors & staff. They first had an issue when I had to reschedule several appointments during the death of three of my immediate family members beginning a few years back, I rescheduled most of those well before the appointment days. It was an incredibly hard time & I was stuck out of town a lot unexpectedly. But this was only a handful of times in over a decade. I tried the last few appointments to discuss things about my mental health with the nurse & was told things like "let's see if it is still a problem next appointment". I have also been told "maybe you need to see a psychologist or therapist" when I brought up worrying about losing another family member & how it was contributing to my ADHD. That response confused me but it always seemed as if the appointments needed to stay within a 10-15 minute time frame so I just went with the flow & that was the majority of my appointments the last several years. My last appointment I drove for an hour and unfortunately was in a traffic jam behind an accident so I called 15 minutes before my appointment & informed them I would possibly be a little late because I was barely moving. I was told it didn't matter how long I had driven that if I cannot get there within ten minutes of my appointment time they will not honor my appointment. After she said that I tried to drive around the stopped cars into the median to get to the exit so I didn't lose my appointment but a vehicle got angry and pulled to the side to keep me from doing that. Finally the traffic began to move as the cops cleared the accident and I was 3 minutes away from the office which would put me 2 minutes past their cut off time. I called to inform and was told they will not see me if it's even one minute past. So I drove for an hour and then sat an additional half hour in traffic just to turn around and go back home. I took the day off for nothing. All over two minutes with a communicative patient who has been coming there for over a decade. I told them that I thought this was very wrong because through the years I have sometimes sat in their office waiting to be seen half an hour past my appointment time or more and I have never complained once. I begged to be seen considering I had driven so far. The girl was dismissive when I explained what was happening & how I was right around the corner and had taken the day off & it's only 2 minutes past. Today I received a letter from them that stated I had harassed their employee so I was no longer welcome as a patient after a decade there paying out of pocket thousands. Luckily I have a recording device in my vehicle and it proves in no way did I harass anyone. I even asked others to listen to it to verify my feelings on that & they were blown away by this letter I received. I shared my experience on a community mental health support group blog and have found others with similar stories as well with this office so at least I've made some new friends over this. If someone being upset is deemed as mean or harassment then maybe this office needs to reconsider the type of medicine they practice. I simply pleaded to be seen because it was only two minutes past and said it was unfair for them to treat patients this way yet not care when those same patients have to wait on them many times for far longer than this. I feel this stems from them wanting to get patients in and out within a very short time and simply prescribe pills because they certainly do not genuinely care about the emotional health of their patients. I had no desire to go back to that office after that because I have no interest in a doctors office who wants you in & out in minutes. The letter was just another kick in the gut from this place since it changed staffing. I had ZERO issues there for years. I highly recommend using a psychiatrist that actually cares about you more than the bottom dollar and this isn't the place. read more

Just terrible. Don't care about patient care. Rude caregivers. Charge a fortune for missed appointments. Run from this practice!!! Just bad.

I'd give them less than one star if possible. My actual psychiatrist, Maggie, was okay. The staff though? Wouldn't contact them if you need anything because it'll be literal years of ignored requests. See my email below as proof. Also keep in mind that I've spoken to these folks on the phone and in person requesting my documents, in addition to the emails. ***Update*** They immediately responded to my email after this review. Interesting how that works out. The rep who emailed, immediately started in with excuses that were easily verifiably incorrect. This place is a joke. read more

Cool Springs Psychiatric Group - This began 12/2022. - Psychiatrists Near Me - Franklin, Tennessee

Always Great. Dr. Ruder is fantastic! I've been with him for 20 plus years. He moved there from his own practice, so they must be doing something right! read more

Let me say, I love Dr Scott Ruder and have been with him for 8+ years but he just joined this practice and the administrative experience has been terrible. I have been on medications for 20+ years and haven't run into issues having my doctors/office administrators call in refills. However, this office does not provide direct administrative access and I have run into so many issues having my prescriptions properly refilled. Again, I love the care I receive from Dr. Ruder and would recommend him to anyone however the administrative end of this office is causing me so many headaches and undue stress. Please be aware! read more

I've been a patient here for 7+ years. I don't really have time to go through all the issues. But it has 100% been management related every time!! The actual NPs I've had there were fantastic. I'm moving across the country with minimal notice and called today to get my meds refilled. Same meds and dosages I've been taking unchanged for 3+ years and they refuse to do it. I literally show up every 6 months for 15 minutes to get them filled. I asked what options they can provide so I don't have to go without mental health medication for months while I get a new doctor. I was told by snarky ass Tyler, the practice manager, "should've called us sooner, have a great day!" Sorry Tyler! my notice for this move was sudden and I didn't realize my 6 month refills were ending at the same time. My life doesn't revolve around your schedule Tyler! I've worked in healthcare and you absolutely can find alternatives to get a patient a referral to a practice in a new city to get medication or even a walk in clinic. But no, I got sassy faced Tyler and crew to shame me about my time management skills during a move and 0 options for assistance. Anddd no mental health medication. How do you know I'm not going to have a break down or worse. Luckily I'm okay, but many of their patients may not be in this situation. 'Do no harm' apparently does not apply to Tyler. Also dealt with an issue for 2 years where every visit I would pay my copay and then get an additional charge for services I did not have each time. I would call and email for months and still get billing statements. That was finally fixed in June. Besides those issues I've seen other predatory charging practices here. Avoid unless it's like the only place you can get your meds read more

I've been passed around like a hot potato to my third doctor in just one year. And let me tell you, every time I meet a new doc, they want to keep me around for ages, tinkering with my meds. It's like they're trying to win an award for the slowest prescription refill process ever. I've been at it for a whole week now, and still no success. These doctors don't know the meaning of returning phone calls or actually doing what they say they will do. Oh, and let not forget my previous doctor who actually had the decency to give me a heads up before bailing. From what I gathered, she and the big cheese, Dr. Nofun, had a little disagreement. Talk about drama in the medical world! And as if that wasn't enough, I had to have a serious talk with the management because their front office staff decided to spill the beans to my wife about stuff we discussed in private. Seriously, where's the professionalism? Grammar fix: I've been transferred to my third doctor in the last year. Additionally, every time I have to see a new doctor, they want to spend a certain period of time to make any adjustments to my medication. It takes multiple attempts to get them to actually send the prescription over to the pharmacy. In this case, I've been trying for a week and still have not been successful. They don't return phone calls or follow up on anything that they say they are actually going to do. My last doctor actually had the decency to call me and let me know that she was leaving the practice. From the conversation, it seemed like she and the managing doctor, whom we will call Dr. Nofun, had a difference in opinions. Lastly, I had to have a discussion with management because their front office staff took it upon themselves to disclose information to my wife that was discussed in an appointment about my personal opinions. As you can imagine, this was not productive at home and caused a lot of unnecessary conversation within my household. Very unethical practice. Do yourself a favor, and stay away from this practice! read more

Saw a great NP for about a year then she left. I saw someone knew one time, she left. They scheduled me with someone else who was fine, but when I realized they were billing under providers I did not see who had a higher co-pay, I asked to see someone my insurance would cover with a lower co-pay. They left the practice before I saw them and was scheduled with someone else that was a higher co-pay. Billing is a mess. I found a new clinic. read more

My doctor/NP, Emili Haley, just moved to this practice. I followed her here from her previous practice. She's the best! Today was my first visit at this practice and it was wonderful. The staff were kind and courteous. After my appointment I received a text with a link that included all of my prescriptions and pharmacies they were sent. Great experience. read more

EVERYTHING! The NP I was seeing left, then the new one took a leave which I totally understand. It's been over three months since I was last seen. I called for simply two dosages of medication to get me to my appointment. No dice! No callback. Patient care is negative. read more

I was discharged in the middle of treatment without a good reason. Dr patzer is rude and rules all so they say nothing and do as theyre told. it's sad and now I'm scrambling to find a new doctor before I run out of meds. 0/10 read more

Paul is great. Very personable yet professional. Great location and friendly office staff.

Dr Patzer was very attentive, professional, and yet treated me like family. I felt like we had comprehensive dialogue that was very helpful. I feel very encouraged! read more

TERRIBLE. New Mgmt thumbs down. Implemented a new urinalysis policy and will not allow me to do appts every 90 days. Required to come in every 30 days in person. I've requested my prescription over 3 weeks ago and I have to continually call every other day and I still don't have them. RIDICULOUS! read more

I saw Brenda Menzies at Cool Springs Psychiatric for about 6 months. PROS - Takes insurance (certain types) - Convenient location in Cool Springs - Comfortable sitting area in office CONS - I was frequently kept waiting up to 20 minutes past my appointment time. At the same time, if you are more than 15 minutes late, your appointment will be cancelled and you will be charged. - 48-hour cancellation policy for which you must sign a waiver stating you will pay the session amount if you give less than 48 hours notice. Unfortunately this also applies to unforeseen circumstances, as my car wouldn't start one morning so I was unable to make it to my appointment. I was still charged the full amount. - Overuse of personal stories and life events in therapy sessions. This is really personal preference because some people might like a therapist who shares a lot about their personal life. I think personal stories and experience can be useful in therapy, but there should be a better balance between sharing them and letting patients speak about their own lives. read more

I have experienced a severe amount of turnover in the 5 years I spent going there. The incompetence was astounding from the office staff to the many of the psychiatrists themselves. The last person I saw couldn't be bothered to read my chart and the appointment was over in 5 minutes. It was a complete and utter waste of money. read more

Worst group in this field that I've come across. I'm discussed that they canceled my appt the day before, after I waited a month to be seen. I'm suffering massively and I asked them if a hundred dollar deposit (new policy) held more value than a person's mental health. Her answer was equally disgusting. Shame on them!!! read more

Checked in on time. Sat in the waiting room over 30 minutes and was told Dr. Patzer was running behind. Was told I would have to return tomorrow to receive my injection because that's when the appointment was scheduled. The RN wrote the incorrect day of my appointment and would not provide my injection. So now I have to come back again. I told Dr. Patzer my time was not being valued and he wasn't concerned with problem-solving or addressing the issue. I did get time with Dr. Patzer which was minimal and not really effective. Your time is not valued here and it seems like the patient is not either, to an extent at least. I understand things happen, but it seems a bit much to make a patient take time off work and come back again the following day because the RN is being rigid. She has things to do, which is understandable, but it's an injection that takes a few seconds. A work-around could have been found; however, there was no interest in that for whatever reason. read more

Unethical practice - stay away; Family member was seen by Maggie McLoughlin NP who prescribed an addictive psychoactive drug for which she previously had dependency issues and had even been treated in rehab . The NP did not complete a thorough history or appropriate assessment. She merely began prescribing the highly addictive drug and continued to do so without proper monitoring . My family member became dependent again and has just been discharged from rehab . She and her children have suffered through another set-back due to the unethical and unprofessional actions in this practice. Yes, the patient has the responsibility to be honest. But , behind every prescription drug addict- is a provider feeding the habit. In this case , it was Maggie McLoughlin, NP at Cool Springs Psychiatry. read more

Do NOT recommend. I have been through four nurse practitioners and I felt comfortable with each of them. However, each one left the practice without notifying me that they would not be the person I was to meet with at my next appointment. It can be very difficult to build a comfortable relationship with therapist, and being told as you come in that the one you have seen is no longer with the practice. Surprise, here's a new person to trust just is negligent. It is actually patient abandonment. I take quite a cocktail of medicine and trying new drugs to replace one you have been on is a struggle. So far I've caught them in a lie about why the practitioners left. Just recently they told me that my last one left to be closer to her home. Well, she lives in Franklin and when I searched for her she had moved to a new practice right down the street from CSP. Dealing with mental health issues is difficult enough. It should be paramount for them to feel the same. So, in short....their communication techniques are terrible. read more

Alyse has been a good provider to work with. However, I am VERY frustrated with the front desk. If I have to leave a voicemail I just hang up to call back later because I know they won't call me back. Every month I have to call and get my prescription authorized by my doctor, often times when I need it because I have run out and a refill hasn't been authorized. They also don't take my insurance anymore, which I found strange. I am going to a new psychiatrist because of this. Do yourself a favor and go somewhere else. Alyse is really the only one that cares about quality care. read more

I never even got to the point of being able to speak to a doctor, the front desk was so rude and unprofessional on the phone while I was scheduling my first appointment I felt rushed and agreed to one I couldn't make. I called back a week before that appointment to reschedule and was told I had been. I was then charged their no show fee for the appointment that I had rescheduled. During my call to fix this issue the front desk continued to be rude and unprofessional leading me to have to call my bank to dispute the charge. Although I cannot say anything for the medical professionals, the front desk certainly lacks the empathy that you would expect from a medical facility. read more

Ann Crim is great when you finally get in to see her.. I sit in the waiting room for at least 30 minutes after my appointment time, EVERY TIME, before she calls me into her office, at which point I'm so frustrated that that any issues I wanted to talk about are overshadowed by annoyance and a rush to get out of there because I need to get back to work read more

I was a client of Mackenzie Grimes for over a year at the practice (who is now no longer working in the practice...) I know I had a follow up appointment that was coming up (no reminders, literally NOTHING) about my care being transferred to a new practitioner. All I have continuously seen is established-patients "slipping through the cracks". Not to mention the multiple times I've called the practice and no one seems to be able to take a message after hours, nor does anyone ever bother contacting me back. So much for "mental health". Take your business elsewhere to a practice with clinicians that actually give a shit. read more

Trying to get an appointment is impossible. You can leave all the voicemails in the world without a call back. Once you do finally get a human on the phone, she is rude and just sends you to someone else's voicemail. Clearly they don't give a crap. read more

So far so good I've had 2 appointments with Dr. Pratzer both times and was very happy with the time he spent listening (and he really did listen and care) second appointment felt the same way. I like their computer system they use send reminders, can communicate with the doctors and request prescription refills. Also the system confirms that the doctor sends the prescription to the pharmacy and tells you what pharmacy. I've really enjoyed my experience so far with this office. read more

Dr Nyquist is a joke. The front office is a joke. I sat down less than 10 mins and the "quack" told me people like myself just kill themselves. If I wasn't willing to take medicine get out and dont make anymore appointments. He had not even heard my chemical make up to know why I have gene issues with certain meds. On the way out I demanded my money back, the front office is even worse than Dr Nyquack. WORST experience EVER. The front office charged me to be told I would kill myself. read more

If you like going through withdrawals, you will love this place..Impossible to get someone on the phone. Been trying to get a refill for days, had to go down their personally to talk to someone about getting the refill..and then still not having it go through..Then calling them back at 4:30 and no one there...They don't seem to care at all about their patients..Go somewhere else if you can read more

This place is horrible. Anyone that needs help, do not go here. It's hard enough to go somewhere and say you need help. But when you are a brand new patient, and they act like they could care less and not return your calls about a med that they prescribed you? wtf. read more

Tracy Boswell turned us away for being five minutes late because we got stuck behind a car accident we try to call 20 minutes before we had to be there to let them know the call center said we have to call them back because they couldn't let them know that we was going to be five minutes late we tried to call back and no answer we were able to get there five minutes after our appointment was supposed to start go to check in the guy goes behind the wall I hear him and another lady laughing and they're making fun of special-needs people saying take it or I'm a retard They are very unprofessional by making a fellow special-needs also the building is not handicap equipped and they turned us away after driving over an hour and a half away for being five minutes late before an accident and it was not our fault read more

Dr. Nyquist was very thorough in reviewing my paperwork before he brought me back. He walked me through what severe anxiety really is and the physiological processes within my brain and body in easy to understand terms. We discussed meds and therapy, and settled on a treatment that was mutually agreeable. I would definitely recommend him to others, just as he had been recommended to me. read more

BE WARNED. This doctor does not take the time to talk to you or listen to you. Nor does he put any real thought into which medication he gives you. HE. IS. A. DRUG. PUSHER. After your initial visit, don't expect more than 5-10 mins. with him, even when you've just been put on a new medication. He only thinks in terms of drugs and doesn't worry if the drug he gives you is causing you more problems. When I told him the antidepressant he put me on had INCREASED my anxiety, without blinking he said I should go on a SECOND medication to lower the anxiety he had created with the first one. He also put me on a medication research shows you should never put someone on who has a binge eating problem, which he didn't screen me for. He also didn't detail what side effects to even look for. I put on weight fast, realized it was the meds, but by then it was too late. Six months and 40 lbs. later, the out of control bingeing had stopped but I was stuck with a much bigger problem than my depression. If I had had a proper doctor, someone who takes the time to actually talk to you so they give you the right medication, I would never had gained that weight or gone through years of suffering due to that weight. Dr. Nyquist does NOT care about patients. Thankfully, now I have a wonderful doctor and am on medications that are helping me live a better life. If only Dr. Nyquist could have done that for me 10+ years ago, my life would look totally different right now. All I can think is, how many other people has he harmed with his serious negligence? read more

They have made a lot of improvements and I like the option of phone or online or in person visits. Also like being able to fill prescription onsite. Everyone maintained social distance and had on masks. read more

Never got a call back to see if they were accepting new patients. Left 4 voicemails with their intake person who it never returned my call... I found another group and am getting the help I need, but wonder how many other people never got a phone call that could help. Went to the location to address the issue in person and it never got past the receptionist. Somebody even had the nerve to hand me a new patient form, even after I said I already have a new doctor. Please do not go to a place that will not return your call, communicate with you, or even listen to the very basic things you have to say. I consider this a group to be entirely medically irresponsible for their actions. read more

They provide adequate and competent service but there is a general attitude that profit is far more important than the patient. I called in the AM regarding scary symptoms I was having with my meds and asked for a call back to let me know if it was something I should worry about and ask how I should modify my prescription. They called me back after 4:00 and the receptionist said that my doctor was seeing patients and it was the end of her work day. She said to go see my primary care physician [which I did before I called them]. So I told the receptionist that I would modify my own prescription and I will be looking for another place to go. They also helped very little with the medication preauthorization process. I had to take care of 90% of the process. It's very frustrating that this practice as a WHOLE cares far more about profit than the patient. read more

Feeling irritated. Not only do they want to charge you when you are not to your appointment on time, they will let you sit in their waiting room for days. If you want to feel like cattle being herded to get your meds, this is the place. read more

Dr. Nyquist is a true gem. He is most personable, listens intently, and shoots from the hip - and straight talk is important to me. I highly recommend his personal services as well as his practice overall. read more