Our Recommendation Regarding COOL Concepts Heating & Cooling represented by the owner, Steve Balcomb
You have heard the expression that "if Mom is not happy, then nobody is happy." I have my wife and her live-in 103-year-old mother to keep happy. On a recent Friday, my wife discovered that she had to reset the thermostat on our central air conditioner several times to keep the house at 80 degrees for the benefit of my wife's mother. When the temperature in the house reached 85 degrees, she called the situation to my attention. Upon investigating, I discovered that the air conditioner compressor was extremely hot and was not operating. I decided to call for help for our air conditioning system. I called a friend who is a retired air conditioning technician. He was hoping, after applying cool water to the outside of the compressor, it would be cooled off and would operate again. He ran some tests and said everything else was good, so he concluded that maybe if the compressor didn't start after it was cold, the old compressor needed to be replaced. Since the compressor did not respond after several attempts to get it to "kick in", we decided that I would keep the air conditioner off for the rest of the evening and try to get it to activate Saturday morning. When the air compressor did not respond the next morning, I put a request on the computer for air conditioning assistance. It wasn't very long that same morning that I got a telephone call from Steve Balcomb who volunteered to come to look at my situation. He ran numerous checks on the air conditioner to make certain the problem was the compressor. He also concluded that the compressor had outlived its almost 28 years of operation. Now the problem was, should we try to find a replacement compressor; but, then if we installed a new or used compressor, what if another part had to be replaced soon thereafter. I decided that it was time to get a new air conditioner because if I died, then my wife would be faced with the problem. I didn't want her to have to contend with that situation. So, Steve Balcomb said he could get me a new Ruud air conditioner and have his crew install it in one day. My wife agreed that if the Ruud brand had served us successfully for that long, we should use that brand again.
Bright and early Monday morning, Steve came and made preparations for his crew who arrived a short time later. The new air conditioner was completely installed before the end of the day and they had cleaned up the scene so nicely a person would not know anyone had been here except a brand new air conditioner and related equipment replaced the old. We are so very grateful for Steve and his crew: Luke and Clayton. They all were prompt, courteous, industrious, and respectful toward us and our home and property. (And nobody fell through the ceiling!!!)
Dr. and Mrs. F. Marshall Rogers, Ph.D. read more
