I have had Termite Control contract with Cooks for about 10 years. The tech that serviced me retired and since then the service provided by Cook's has been terrible. On my recent Annual Termite Inspection, the tech took the top of the Sentricon stations, scanned the code and replaced the top. He did not inspect the bait to see if there had been any activity at the station. I called the manager at Cook's and ask what was involved with a inspection. He proceeded to tell me how they pull the bait and inspect it and if activity put in something to kill the termites. I told him that the tech did none of what he explained. He made no apology for the tech and said that the tech would return to perform the inspection. No one has ever returned the I have not heard back from Cook's. Sadly, we have to inspect what we expect. Don't assume you are getting what you are paying for with Cook's. read more

Cook's R Crooks! I recently had a pest control problem. For 40+ years my parents had Cook's in Huntsville and NEVER had a problem. So, I thought I would try the Cook's in Cullman. BAD IDEA! For one thing they DO NOT listen to their clients. I have told everyone from Cook's whom I have spoken with that I need a MONTHLY service. Or at least monthly until my situation is in control. They COULD do it, but they WON'T. They want to do what little they do when THEY want to do it and if/when they want to do it. BAD CUSTOMER SERVICE!!! I called two weeks ago asking for help. They said they would be out next week. Next week has come and gone and I hear NOTHING! They have TWO phone numbers. They could leave a message, text, email me or send a letter. But, no - NOTHING! I have FIRED Cook's and will sign on with a company who has CUSTOMER SERVICE SKILLS and WILL do the job! At this point, I do not care if Cook's comes back to fulfill their contract. BEWARE OF THIS COMPANY!!!!!! read more

We contracted for a year for pest and termite service. Due to them not responding to our request for service to the termite traps, I cancelled the service on July 10, 2024, thought better of that decision and called them on July 17, 2024 to re-instate service. Today Sept 17th I called, because I haven't been serviced. We sent them a check for service that cleared o the 22nd of July. No return phone calls from Eric or Joey. read more

While visiting my sister who is very ill, I noticed the activity of rodents. Asking neighbors and friends, I learned that Cook's Pest Control in Cullman services the Jasper area. Since my husband and I had to go back to Florida within 3 days of finding this unfortunate problem, I scurried (no pun intended) to find a company QUICKLY that we could trust to take care of this problem. Cook's personnel were extremely helpful and gave us immediate attention since my sister wasn't able to handle the issue. They worked their schedule so someone would come out before we had to leave. Their personnel is knowledgeable, helpful, and attentive to detail. We agree with our neighbors, they are a good company to go to. Thank you for your courtesy. Mary Gahles read more

Staff is lazy. Can never get anyone on the phone. Forcing clients to change to quarterly treatment and charge $99 for a single treatment vs me paying $42 a treatment now. They said the service is more "extensive" but when service was explained to me the service is exactly the same just a little more spraying. The spray degrades over time and if it rains and if I keep service it will be my responsibility to constantly monitor to see if they need to come in earlier to service. So, almost triple the cost for me to perform the inspections and then try to get someone to actually answer the phone or return a call. I called Friday and was supposed to get a call back Friday was also told there was a note in to call me Monday. I never received a call. I called back today and was told I could talk to manager and guess what they were to busy again and supposed to call back ( not holding my breath) Don't waste your time or money on this company all they are worried about is getting more and more clients and not the quality of care or customer service on existing customers. read more