I will preface this by saying the place is clean and the owner is prompt in his response when you…read moreneed to rent, but that is about it. My son and his roommate rented a locker for one month in 2022 during his move from the dorms to an apartment. Prior to moving he contacted the owner about only renting for one month. He made it fully clear that one month is all he needed. The owner replied that was fine and he had a locker available for one month on the date he needed. He then said that all he would need is an address and a card on file. Upon move out, my son contacted the owner to let him know they would be moving out of the locker a day earlier and also inquired as to why he got a notice to pay for another month. My son verified that he would be moved out and was making sure he would only be charged for the ONE month he rented. The owner was fully aware of his early move out day, as he confirmed via text. A few months go by and my son realizes that he is STILL being charged for the locker he no longer has been renting. He called the owner right away. The owner said he would have to check on it and get back to him. The owner did not get back to him. My son called again, sent a text and still no response. Basically "ghosting" him. At that point, I intervened, and low and behold, I got a response. I told him about the situation again and his reply was, " I don't have him on the books anymore, so I am not sure how he can be charged". I asked him, "if my son calls shortly, would you please answer his call to get this settled". He said, sure. My son called right away and the owners response was, "well, you did not send a picture of the empty locker, I gave you a deal and I have a loan to pay too." REALLY!!!!!!!! SO TAKE ADVANTAGE OF AND BASICALLY STEAL FROM A YOUNG COLLEGE KID WHO IS TRYING TO MAKE HIS WAY IN THE WORLD!!! ALSO, as business owner, would you not follow up if you want a picture and don't get one, especially when you get confirmation of a move out??? Since then, I have also found out that we are not the only people something like this has happened to. So my suggestion is to get a contract and do not give this guy a CC number unless you want to take the risk or find another place.

From the owner: Specializing in: - Storage Household & Commercialread more

We highly recommend these guys, very clean and dry units. Very professional service from the…read moreAmerican Patriot Storage Team from getting checked in to departure. We will be using them again next year. We toured multiple facilities in Menomonie wi, they were the only one that we felt safe putting our stuff in. The units are all new and have steel interior.

I was ERRONEOUSLY charged for an additional month. I called the number listed, only to br…read morereferred to another number (can't be transferred). I was told it'd be fixed (FINALLY SOMEOME APOLOGIZED FOR THE SCREW UP)...then I got a text that I was over due $141, 4 days later. ONCE AGAIN, I called the number listed, was told the actual manager was unavailable. TO ALL CUSTOMERS, GOOD LUCK!