I brought my 2021 Jeep Gladiator to Victory Motors of Craig for a check engine light, misfires,…read moreloss of power, and drivability concerns while the vehicle was under warranty. The vehicle remained at the dealership for over three weeks. During that time, no diagnostic testing or road test was performed. The only action taken was reconnecting the existing O sensor and securing a damaged connector with a zip tie. No parts were replaced. I repeatedly expressed concern that the underlying issue had not been addressed. When I picked up the vehicle, the mileage in and out was unchanged, indicating no test drive had been performed. Within one hour of driving, the check engine light returned and the same symptoms reoccurred. When I contacted the dealership again to report the recurrence and request further service, I was told they would not provide additional service and was advised to seek help elsewhere. This experience was frustrating and disappointing, especially given the safety and drivability nature of the issue. I am sharing this so other customers can make informed decisions.

We were traveling from out of town, needed whole new side view driver mirror when ours was broken…read moreoff in town. We called several local dealers, but only Victory Motors of Craig really worked to get us in quickly. Everyone was nice and knowledgeable and wait time was minimal. We had a one o clock appointment and we're started on time. Thank you to Victory Motors! Nice meeting you Irene, best wishes to you. Your service team was wonderful!

Cook Subaru made this an incredible experience. I shopped on line, started the process with Leon…read moreon a Thursday and was driving my new car on Saturday morning. Very professional and low pressure sales.

Had a problem with the liftgate on my Outback. The service desk got me in right away & solved the…read moreproblem.

I list only one star because there is nothing lower. My…read moredaughter travels around the country in her school bus turned RV. She was near Meeker, CO when her bus started overheating. Suspecting possible water pump failure she called Northwest Auto for a repair. She took it slow and made it to their location the night before. Approximately 8:15 AM her bus was taken in to be diagnosed. She was told the upper coolant line had a hole in it and needs to be replaced. She told them to do that as well as an oil change. They completed and gave the bill at 10:39 AM a matter of 2 hrs and 24 min. She has a modest income so I paid for it with my CC. She got 1.5 hrs down the road and it over heated again. She sent me the bill and labor charge is $600.00 for that time! SERIOUSLY!!!! I called them and was told that because they "squeezed" her in that was the labor rate!!! They doubled the labor rate because they helped her out ????? Does that make sense to anyone except Northwest Auto in Meeker, Colorado?? Sincerely Stefan Brytowski

Traveled to visit Colorado and needed an oil change and a quick look over on my vehicle before I…read moreheaded back home. I received excellent service and was comfortable knowing my vehicle was safe to head home.

I don't usually do reviews but I HAVE to. My 15 pass was totaled and it was a pain to find a new…read moreone, were in PA and found exactly what we wanted at steamboat motors. Jeremy was amazing and made this entire process such a breeze, especially after going thru an accident. THANK YOU

I found a truck I was interested in at Steamboat Motors. Being 3 hours away, I started with a…read morephone call and was lucky enough to get Alexa Cano on the phone. I told her what I needed to help me make a decision on driving 3 hours to see the vehicle. She had her mechanics put the vehicle up on the lift and took all the pictures I asked for. Within 10 minutes I knew it would be worth the drive. I booked an appointment with Alexa for the following Monday. She communicated with me the entire time letting me know everything was ready for my arrival. When I arrived, she had the truck out front and ready for a test drive, then helped me go through the carfax and check everything out. Once we landed on an acceptable price she introduced me to Josh, her manager. He was as nice as Alexa and again made the process easy. I am now the proud owner of a new to me Ford Truck! Thank you Alexa for your professionalism and attention to detail. If I am in the market again you will be my first call!

Colby, he's a straight shooter gets things done and does what he says he will do. That's really all…read moreyou need he is a good dude and will take care of you.! Well I recommend using columbine. They've got the trucks the inventory and no need to go to Denver nice to have a dealer like that in our area..

I am sharing my experience with Columbine Ford because I believe customers deserve to know how…read moretheir service concerns are handled. My Ford Transit had a safety recall involving engine attachment bolts. Before making the approximately 1 1/2-hour trip from Edwards to Rifle, I contacted Columbine Ford multiple times to confirm that the recall could be completed. On two occasions, I was told there was no recall on my vehicle. After further follow-up, I finally spoke with the service manager, Paul, who confirmed the recall existed and scheduled the repair. Because of the distance, I hired someone to transport my vehicle to the dealership and paid for a full day of their time. When the vehicle arrived, I was informed that the required parts had not been ordered and the repair could not be completed. This created unnecessary expense, wasted time, and frustration that could have been avoided with proper communication and preparation before scheduling the appointment. When I tried to bring this matter to management's attention, I repeatedly requested to speak with the dealership manager but was transferred to other employees despite my request. Evan, the manager, eventually left me a voicemail. I returned his call, but I never received any further follow-up. I understand that mistakes can happen. What concerns me is the lack of communication, accountability, and respect for a customer's time and expense. It is disappointing to see how a few employees can damage the reputation of a dealership like Columbine Ford\. Poor communication, lack of follow\-through, and disregard for customers' time are becoming a pattern that reflects badly on the entire service department\. These employees are destroying all the efforts of the owner of this dealership to provide job security for all the others employees and efforts to help the owners of the ford vehicles. Customers expect professionalism and accountability, especially when dealing with safety\-related repairs\. Unfortunately, that was not my experience here\. I hope the leadership at Columbine Ford reviews this situation. A dealership's reputation is built on how it treats customers, especially when problems occur. I hope future customers receive better communication and service than I experienced.

I had the best experience. My car salesman Randy Tuggle was so helpful. He got me in the car I…read morewanted. He listened to my wants and needs. Never tired stirring me any other direction. I would hands down recommend anyone to go see Randy at Berthod Motors. Before car shopping where else. Thank you Randy Tuggle. You made my car shopping at great and happy experience. Love my new car!!

They obviously don't care about the fact that they have so may 1 star reviews so why they heck…read morewould they care about the work they do on your truck. They screw mine up every time. I'll be driving to Grand Junction from now on. So sick of dealing with this business. Just AWEFUL! If I could give 1/2 a star, I would.

I recently purchased an Audi Q8 and unfortunately experienced a significant issue with the vehicle…read moreshortly after taking delivery. While the situation was frustrating, what mattered most to me was how the dealership handled it. Connor and the team took my concerns seriously from the beginning. They kept me informed throughout the process, acknowledged that there was clearly an issue with the vehicle, and worked hard to find a solution that I felt comfortable with. Rather than simply repairing the vehicle and sending me on my way, they went above and beyond to make things right. They helped transition me into a brand-new Audi Q7, lowered my payment, transferred my down payment, and even delivered the vehicle directly to my home. Problems can happen with any vehicle. What sets a dealership apart is how they respond when they do. Connor was professional, responsive, and genuinely focused on customer satisfaction. I truly appreciate the effort he and the entire Audi team put into resolving the situation. Thank you, Connor, and thank you to everyone involved for turning a difficult experience into a positive one.

I'd give them a - 0 if I could. diagnostic took 4 hours (car sat 90 minutes before they took it…read morein). waited then told 30 minutes. waited another hour & again told 30 min after 3 hours still not done. dishonest