Buyer Beware: If you buy furniture from these guys it does not last very long and they only have a…read more1 month policy to replace it. We bought a sofa chair that started to rip a few weeks after we purchased. We also bought a bed that the frame broke and we have not slept in the bed very much. They are unwilling to help and I wanted warn everybody about their furniture. Save yourself money and the headache! I included pictures!!!!

I bought three mattresses from Affordable Mattress and Furniture, using these for more than 4…read moreyears, really very good and firm. Their service is excellent.

If you are contemplating purchasing furniture items from Ashley Regina store, I would recommend to…read morekeep looking elsewhere. This is not the company you want to deal with if there is an issue that requires customer guest care or any decision from store management after your purchase. There are two very important components to any retail purchase. The first is the actual shopping experience and eventually deciding on making the purchase and the second is the customer service you receive afterwards should there be an issue with the product such as if it is damaged or even perhaps getting a product different from what you explicitly ordered and paid for at the time of purchase. Our issue was in the last category. We received a piece of furniture that was not what we ordered. Normally, this would be an easy fix. You'd think. When store management was notified, within their policy timeline, they advised this had to go through guest care as they didn't have the authority to make any decisions. A simple fix would've been to return this piece of furniture to the store and wait for the correct one we ordered to arrive and paid for. Not to be the case! After talking to 3 guest care agents all of them stating that in order to return the item (even though the store had made the mistake) we would be on the hook for a restocking fee or at the very least a refund fee! When we explained that we were guaranteed by the salesperson prior to making the purchase the furniture item was what we had specifically requested and ordered, that care agent's response was, "can we prove that"? Long story short, the store salesperson we purchased the item through went out of his way to help us which after 10 days of phone calls to store managers, guest care agents and making a second long distant trip to the store to return the item, we finally received full refund with no fee. Without the help of this honorable salesperson (Ken) who seemed to be the only professional with integrity that worked for the company, we would still be waiting or had to keep something that we didn't want. Management level personnel at this store including guest care agents need to learn about customer service. Bottom line, if you choose to shop here, review the contract terms and conditions before paying for anything and make sure you have everything in writing and signed. Exercise due diligence. Also, I'd check out the store reviews before entertaining a purchase at the store. There is an old saying that goes something like this, learn from the mistakes of others cause you don't live long enough to make them all yourself. Good luck!

Shop the floor display discounts…read more Free delivery of items Very good for beds etc Will assemble in your home before they leave and I think take away the old furniture

I WOULD GIVE NEGATIVE STARS IF I COULD!…read more On November 23, 2024, my partner and I purchased a certified preowned mattress (aka "CPM") from Sleep Country in East Regina. While shopping, we considered both brand-new and preowned options. We were assured multiple times by the sales representative that all their mattresses come with a 100-day sleep guarantee, meaning if you are unhappy with your purchase you have 100 days to return it. About a month and a half later... we are both extremely unsatisfied with the purchase. The mattress we picked up from their warehouse was NOTHING like the one we laid on in the store, the mattress was hard as a rock. When I called Customer Service to initiate the return I was informed that CPM's are final sale. Needless to say, we were SHOCKED. This was never mentioned to us at the time of purchase, and both my partner and I are confident we would've remembered such a critical detail. What made the situation worse was the complete lack of urgency in resolving our issue. I was told I'd receive a call from a store manager within 24-48 hours, but it took six days and 2 phone calls to customer service for the original sales rep to call back and say verbatim, "It's your word against mine." Not only was that response unprofessional, but it also felt like they were trying to gaslight me into accepting blame for their lack of communication. At this point, I insisted on speaking to a manager, which took another seven days. When he finally did call, he informed me that my claim had been escalated to the district manager and "the best" they could do for me was to return the mattress and receive a 50% in store credit, to which I declined. When I explained that the root cause of my dissatisfaction was the mattress's unbearable firmness, the manager suggested an alternative: try a mattress topper for one month, free of charge to see if it would add comfort. While I appreciated the effort to rectify the situation, a new mattress should not require a topper to be comfortable. This felt like a band-aid solution rather than addressing the core problem. Ultimately, we accepted the mattress topper as there was no better alternative, however, we are still unhappy with the whole process and proposed "solution". This experience has been nothing short of infuriating. If you're shopping here, beware of misleading sales tactics and non-existent customer service. I will NEVER purchase from Sleep Country again and recommend others think twice before doing so.

The staff were excellent but one brand of their mattresses is terrible. I bought a KINGSDOWN…read moremattress that has no support. In fine print, it says you have to turn this mattress every few months, so you don't sleep in the same "hole." I am a smaller single person and after a few months, there is a visible indentation of where I've slept. I wake up with a sore back every day. Unfortunately, I had tried 2 others so no more exchanges. DON'T buy this brand!

I have purchased furniture for my daughter from the Brick in north Regina, product delivered…read moreinappropriate condition which is not acceptable. I was thinking they will take action for this but next day when I went to meet the manager, they have a big attitude problem and not even talking or answering properly. Now it's been more than a month and still problem is not even fixed. Still they are forcing me to visit to the store and talk to store manager. Manager Tatiana is so rude and extremely bad attitude I have ever seen. So my recommendation not to buy anything from the Brick. You don't get proper service from them after purchasing.

Bad service!! Employees attutude is way too rude on the phone. I did a follow up for the sales…read moreorder that he was about to be sent the other day, and asked if the pick up could be done in the East location since there is an option like that online. And so I asked if he could just cancel my order and I will just order in the East location and he said "you have to come here we don't need your business anyway". Poor Brick! You may have good products but with employees like them for sure you will lose customers!