Never want to have issues with your bank account but if you do, dealing with them with 5/3 Bank rep…read moreTodd Webeke in your corner will certainly help you. Todd is great with customers and takes care of all your banking needs with care and efficiency! Great hire 5/3 Bank and thank you Todd!

Once in a Blue Moon a person comes along that changes your day, your life, your world. Debra Young…read moreis just that person. Knowledgeable, efficient, and kind. If you have to do business with a big bank, go to Huntington National Bank located at 6174 28th St., S.E., Grand Rapids, MI. 49546. Ask for Miss Deb and you'll be on here writing your own wonderful review too!

I am extremely surprised by the amount of work Ellen and her associate Ashlee were willing to do on…read moreour account. I am experienced with mortgages loans to a degree that I know what I need to qualify, and that I did have what was needed in my profile to qualify. I have been trying for almost 3 years and extremely hard since February 2020. By March 2020 all factors were aligned to qualify for a loan but I could not find a loan officer that would take my file seriously. They refused to have an actual conversation and engage with me just stating I was wrong and I did not qualify. I had realtors and mortgage brokers completely ignoring my communications. When I met Ellen though a mutual relation, Ellen took the time to listen and look at my file, I explained to her I know my case would not be easy, but I know I met the qualifications to purchase a home. Ellen and her associate Ashlee asked for all the needed documents to look over and see if they could pre-qualify me and my wife. After a few days I received a call form Ellen where she explained she had great news, she said she was impressed with how much I seamed to know on this topic, and they yes I did and would qualify to purchase a home, she was saddened and upset to know that other mortgage brokers would not help my family simply because they wanted an easy case and did not want to work for their client. Ellen reinforced with me it would be a hard process, but if I would stick with her she would stick with me, and she guaranteed that we would get my family in a home. We went through 16 home offers or attempted offers from August until we finally closed and Ellen stuck with us through every hiccup, offer loss, hard spot, and confusion and helped secure my family a home we needed very much. For my family it was not just an investment, this is our new home, we have been in medical housing for over 3.5 years because my wife is terminal, this offers us a home again, a place to have our family dog back with us, a place to heal and see through treatments in a place that is ours again and that we can feel comfortable. This will help my family heal in many ways and help regenerate some energy lost over these last many years. I really appreciate Ellen and Ashlee taking on this process with us and fighting along side my family to get this home purchased so my family can have peace again. Ellen chose to work, and work very hard to get this deal finished, and she did not back down because it was not an easy open shut case like the majority of mortgage brokers we have talked to here in Denver. I am very thankful for her and Ashlee. Today February 19, 2021 I can say my family has a home again!

TERRIBLE EXPERIENCE - Customer service is terrible they have…read moreno one to talk to you - Very disrespectful over the phone and can not help at all. They ruined my credit and then sold my loan so I now I cant get it cleared. No help and useless. DO NOT USE this bank.

This used to be Grand Rapids Municipal Employees Credit Union, then Grand Rapids Family, and now it…read moreis a part of Michigan First Credit Union. They've been here providing great service for the Grand Rapids community for a while!

I opened my account with LMCU Nov of 2024. I have had nothing but VIP Treatment since that date! At…read morethe Alpine branch, what a wonderful group of professional women, that work there! I have interacted with the teller that won teller of the year last year & can absolutely see why she won! I have interacted with a teller that was in training & see why LMCU hired her! She has a long & prosperous career ahead of her! What a breathbof fresh air! The New Accounts Manager was quick, efficient & very welcoming,when we sat down to talk about depositing money in their bank! She was a pleasure to deal with. I had no qualms in trusting my money with LMCU! The amount of money- making programs, without lifting a finger, just blew my mind! This is a "Credit Union" after all! That was the Alpine Branch, then you go to Ravenna Branch & you probably have the sunniest, perky, yet professional, most willing to help group, of all the the Branches! I just automatically have a better day after visiting that branch! What a "Brilliant Branch" to visit & get your banking questions answered, bank problems solved, & money deposited! But then to put the "Cherry on top of the Sundea" I called LMCU & got a real person, quickly, "not being # 8 in the queue!" & spoke to the "Lovely Ms SATIN" She was so very helpful with a very big problem I'm having. She told me the truth, & now LMCU will get all my business! Too bad a credit union I've used since 1989 could not even do the little things like great Customer Service to keep a long standing customer like me! Ms Satin, I love forward to working with you for the long run! Your Professional Demeanor, Empathetic Ways, Listening Ear, Very, Very Knowledgeable about all your LMCU products & the Banking World! You were Not afraid to tell me the Truth & what were complete lies! I totally trust You, LMCU, & I My Immediate Family & Extended Family, will be doing business with LMCU for a very long time! Thank you for restoring my faith in the Banking World! Sincerely Kelly Wurm

The LMCU banking staff has been disorganized, incompetent, and unresponsive on what should have…read morebeen a simple issue to resolve. It's difficult to reach a manager because they also seem to avoid any sense of responsibility to their customers. They've got their excuses down to an art form. Avoid at all costs.

Rose is the rudest person to deal with out of GR. Do NOT open joint account for minor. They treat…read morethe accounts as one even after minor turns 18 which can create terrible transaction issues. Usually Credit unions over all have better practices NOT PREFFERRED! Do yourself a favor and open account with Discover! Way better cashback rewards with Discover and customer service is better.

I'm from out of town and was looking for a credit union with an ATM to make a cash withdrawal with…read moreno fees. After looking for two other credit unions that ended up being permanently closed, finally found Preferred. Guess by the name I should have chosen them first! The good- they were open, they had a 24 hour ATM that dispenses cash in $5 dollar increments. The so so, would have been nice if it were a drive up ATM as it was cold outside! Oh well. I need the exercise and I was able to make a non fee withdrawal.

Fraud left my accounts depleted and have yet to replace my funds. Encouraging people to show their…read moreeternal make up instead a servicing them financially!

I have not had a good experience with LMCU so far. I have a car loan through them and it has been…read morenothing but problems. The insurance they require breaks the bank by itself, and if you don't show proof fast enough they add their own insurance policy to it, and you can only imagine how expensive that is. I have gone back and forth with them numerous times and each time they require more and more proof/documents. I have never had a bank put me through hoops for a car loan that has already been accepted like LMCU. If you have other options I strongly suggest you look elsewhere.

Great bank with helpful and courteous staff! We do all of our banking here and have no regrets…read more Calling or dealing with online representatives can be a bit of a drag having a large national bank, but the friendly familiar faces inside make this truly feel like a small operation. Even when I had frustrating fraud-related situations and was getting no traction at a high level, I just stopped in and spoke to someone who was able to escalated the situation and get it resolved. Kudos to the great team here that keeps me coming back.

The staff here is super friendly and helpful! It's 2018 and I'm still running around with a…read morechip-less debit card. I've been to half a dozen or so different Chase banks with this card and this is the first and only branch that was willing and able to dig into the problem and get me a new card. Very satisfied with the service here. Wish I had come here first thing when chipped cards became standard.

Since Wintrust merger ebills no longer works. Called customer service, clueless about the problem,…read moresuggesting I don't know my log in for the business(even though I can log in) And customer svc will "call back" then do not call back and months later, it's still an issue. I can do recurring bill pay for a set amount, then adjust the amount but UNIMPRESSED by the merger transition, not correcting ebills, and not following through with call backs.

I love Macatawa Bank! Did you know that all their lenders are non-commission, so they look out for…read moreyou, Joe Customer, not how much they'll make on the deal. Plus, the gals in the Gaines branch are the best. They treat me like family!

I had a fraud case going that hit my bank account. This branch helped me get my money back. They…read moreworked with the main office to file the fraud case and kept me informed on what needed to happen. It did take a week or so, but they were able to help me get all of the almost $1000 back. Very nice to work with and they were very understanding.

Pretty standard fare for a local bank. Good ease of access, service and range of services. Ideally,…read moreyou want a bank that that provides good service with friendly staff and that's what I've generally noted at this location.