tl;dr at the end. I was tired of getting charged a $27…read more"member privilege overdraft protection" fee, so I called and had them turn it off. I was told, "just so you know, once you turn it off, you can't turn it back on." I had lost hundreds because of that "privilege" fee, often one day before getting paid (which they don't care about), so of course I gave the okay to cancel it. It turns out, if you gave your routing and account number as a payment method and there is not enough in your account to cover the transaction, not only will they still charge you $27 for EACH transaction (as a "return transaction fee," as if it's not automated), but whatever institution the transaction was returned to can also charge a return fee. A real life example that happened to me: I had just over $3 in my checking account, which I was saving to make sure a recurring transaction would go through. That transaction was pending, as well as 3 other transactions. Members First Credit Union has some kind of program that saves up and processes all pending transactions at the same time. So, instead of being able to pay the $3 for the one transaction with only three declining, all four transactions declined and were returned. This caused me to lose $108 instantly. On top of that, the institution the $3 transaction was supposed to go to also charged me a $20 return fee. So I lost a total of $128 in an instant. If they had allowed the transaction to go through for which I had enough in my account, I would have saved nearly $50, which is a LOT of money when you're living paycheck to paycheck. That's about 2 weeks worth of groceries. tl;dr Members First Credit Union are thieves and they don't care about you. If you're thinking about joining this bank, I implore you, look elsewhere. I did the math on how much I could have saved if I had started with a different bank more than a decade ago (when this bank was still called FedCom Credit Union) and it was THOUSANDS.

They denied my mother her financial statement for the housing ppl so she don't have to be out of…read moresection8 program but all they said was your mother has to find a way to get there so thanks to MFCU she might be homeless again and she is total disabled walks with walker all because they mfcu want to try and have her go there and they were told my mother don't have a way there so don't ever bank with mfcu they will think they own you and your account they set a limit for her a 70yr old woman

Since Wintrust merger ebills no longer works. Called customer service, clueless about the problem,…read moresuggesting I don't know my log in for the business(even though I can log in) And customer svc will "call back" then do not call back and months later, it's still an issue. I can do recurring bill pay for a set amount, then adjust the amount but UNIMPRESSED by the merger transition, not correcting ebills, and not following through with call backs.

I love Macatawa Bank! Did you know that all their lenders are non-commission, so they look out for…read moreyou, Joe Customer, not how much they'll make on the deal. Plus, the gals in the Gaines branch are the best. They treat me like family!

I always have banked here. I don't currently care for the Belding location staff but here they are…read morewonderful. I have such great service from PCU. I have always had good communication. The only thing I would change is the app. They should have touch to pay on their debit cards. As for the help, service, and respect that beats any other bank I have ever dealt with. My funds are secure. I feel respected by all employees and staff. Chris is such a wonderful person. She has gone over and beyond for us. Even at a different location but willing to help. Every time I go in Hastings all of the staff have been helpful. I would recommend a local credit union over any high corporate bank any day.

This place has HORRIBLE hours and they are generally slower than molasses in January. They are nice…read moreenough, but if you deposit anything even remotely large $1,000 or more they just can't wait to put a hold on it Just not the type of service you expect from a credit union, bank yes... Credit Union no

For some years, now, KCECU/IntandemCU personnel have been very gracious to me. I have been able to…read moreuse the drive thru because credit union staff come outside to personally assist with my banking transactions. My physical challenges prohibit my ability to reach the drawer beneath the teller window, CU staff help me put things in and get things out of the drawer even counting monies withdrawn with me verifying the accuracy of every transaction. CU staff have done this all year round, in ALL types of weather. Most recently, staff members Reese and Hannah, have assisted me with my banking transactions with professional cordiality, I am grateful for them both. I have been a member of this credit union since 1987. I could not ask for a better banking institution. Intandem Credit Union, the best credit union anyone could ask for.

Been a member here for many, many years. I stay because they give such personal service it is…read moreamazing. They always call us by name. Ask how we are and show a genuine interest in helping us in any way they can. When I was diagnosed with cancer this past winter, they even put together a group effort of frozen casserole dishes for us to put in our freezer and use when I was to sick to do anything. Now that was special! Can't say enough good about this place.

Our family recently needed to open a trust account. We went to a local bank several times with…read moreappointments. They were never prepared, asked the same questions numerous times, never had the documents we provided several times. I finally went to Community Choice C.U. where my husband and I have had our accounts for over 30 years. I did not have an appointment, yet Darcee helped me immediately. She reviewed my documents, completed the paperwork, and opened the account. My brothers were able to stop when it was convenient for them to sign the forms. Community Choice, Darcee and Krista were wonderful. I should have gone to them in the beginning.

20+ year member, have had multiple loans and I even have an account there for business funds. Have…read moreused their CD investment programs for micro investing for holidays etc. All my kids have opened personal accounts as they get old enough to start saving. No complaints really, always receive good service and feel like interest rates are super competitive. I wrote this review to offset the unfair reviews I saw. The only bad reviews for most financial institutions are from people that got caught scamming or people that don't pay their loan payments.

I'm a former employee there. They gave me a loan for my car and a week later fired me, and fought…read moremy unemployment for 7 months and I got behind a couple months. The job market is horrible and finding work is hard, but I've kept up most of my payments. Brian is mean, threatening and hands out personal attacks while he's threatening you. it's disgusting and he should find a different line of work. I guess it must work for them since he's rewarded there. I explained my situation, and I'm making payments the best I can but he's relentless. My last message to him was responded with this: please let me know when you plan to get this handled. your response will dictate what legal action may be necessary (which would be court on the old vehicle loan and repossession on the new one)...since you clearly intend on paying this on your terms and not on the terms of the contract...and you can spare me the sob story...you made choices then and now and have to deal with the consequences of them...its a part of life that we all have to take ownership of at some point...make a choice...deal with consequences...some just do it sooner than others Brian at Bloom Credit Union The ONLY reason I'm behind is because I got fired from there!!!! THIS is how he responds to people who are struggling. Sob story huh? He's a terrible person. Sad.

Staff is always pleasant and helpful, Brittany always greets with a smile, shame this branch is…read moreclosing soon.

While the staff were nice, they weren't able to help with an urgent fraud situation for DAYS. They…read moreasked I make an appointment for days later, when I had no access to my account or money for that matter. Not helpful and very unfortunate. Would not recommend banking here.

This is part of a small local chain of banks. Very nice local banking with a great reputation. I…read morehave been using them since I was a kid and have had no issues. The location is very nice and clean, it is a bit small than the other locations but that does not take away from the banking experience. Staff is very friendly and knowledgable, I have never had an issue working with them. If you are new to the area or looking for a local banking branch check these guys out, you won't be disappointed.