1. Conrads Cabinets and Doors

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Longview, TX

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Conrads Cabinets and Doors

5.0 (1 review)
Closed • 9:00 am - 5:00 pm

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9 years ago

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East Texas Carports

East Texas Carports

(8 reviews)

I have held off on writing this review for as long as I can, but the world needs to be aware of the…read morebusiness that East Texas Carports (ETC) is and does. We had a 45x45x14 building installed in late July after multiple issues with their contractors. The contractors first arrived at our property on 7/23/26 to begin the installation but waited around our property, throwing their garbage (food, etc.) everywhere without picking it up, completing no work at all. After getting to our house around 6am, they decided to leave around 3pm due to ETC not scheduling their lift to arrive that day. The contractors spoke very negatively about ETC and how they couldn't do anything about the lift or install and we had to take that up with ETC and to "request a discount" for the annoyance and delay. A week later, we rescheduled our install with much hesitation after so much drama with ETC. At this point, they would not give us our $2,900 deposit back (and said they never received it when I have an email receipt) so we proceeded with the installation. And what a horrible decision that was. ETC's contactor returned on 7/31/26 to finally install our building. The lift arrived this time and installation was completed on 8/2/26. We quickly noticed that multiple panels on the back side of our building were not the same color as the rest of the building (taupe). We discussed this with the contractors and they said that ETC didn't provide enough of the correct color panels and someone would be back to replace the incorrect panels. Hang with me people, it gets worse. On 8/6/26, a different contractor showed up with the "correct" panels, installed, didn't speak with us, and left. These new panels were the incorrect color on both the inside and the outside and the contractor didn't think to say anything at all. Crazy. We then decided that we needed to really inspect our building for other issues. Upon inspection, we found MANY issues including: 15-20 roof leaks (didn't find these until our first rain, which damaged our personal property inside the building) Multiple Pencil and pen marks around the perimeter of building marking screw lines need to be removed. 2 panels on the East wall incorrect colors and rusty North East corner pane not properly secured. North east panel corner panel screws missed structural members String line in rafters South West corner big scratch Window Trim not aligned properly in corners Copper gutter trim bubbled at South west and North east corner North walk-thru door not closing properly Gouge in West door Trim around the West door tip right corner Screws missing support north west corner Scratch on copper vertical trim southwest corner South West corner vertical trim bubbled South West corner screw missed structural member above window South east corner panel between doors not fastened properly South side panel between roll up doors with a rough exposed edge caused scratched on adjacent panel Large scratch on south panel Trim on west door not done properly Screws in southwest corner panel missing structural members Gouge in west man door Scratch in southwest vertical copper trim piece Dents and scratches in panels on east wall in multiple locations So, where are things now? Nowhere new. We've tried discussing these issues with ETC (Herminia, specifically) and have gotten nowhere. Our building remains as it was completed in early August. To make things even worse, Herminia (ETC) emailed us yesterday regarding a different contractor coming to our property to assess the damage the prior contractor caused. Herminia specifically said "East Texas Carports would like to send the mentioned subcontractor because he has the necessary tools, is currently in your area to inspect the leaks, determine what is needed and perform all the repairs. The general manager would then do the final inspection on the work. He will be arriving between 4pm-6pm today 9/23/26." There was no question, no request, just a statement (demand) that their contractor would be on-site during that time. Please note that we do not live on, nor near this property and have 2 very young children. With that said, we obliged to ensure this matter was dealt with in a timely manner. We waited on-site with our 1- and 3-year-old children between 4-7:45pm when it got too dark for someone to inspect the building, while emailing ETC multiple times wondering where their contractor was. Unsurprisingly, the contractor never showed up, and we then had to drive the hour home. In addition, I have a recorded call between myself and Brandi (ETC) from 8/21/26 where she harasses me specifically about the money and says "we already have another lady down there who's trying to pull the same stuff you are..." This is extremely inappropriate as we have never failed to pay a company nor contractor for any work that was completed as ordered or contracted. Please save yourself the headache and stress and use literally any other company than East Texas Carports (ETC).

This review is being posted with mixed feelings. I used this company to install a metal garage in…read moremy backyard a couple of years ago and have no complaints. However, when I called them to come and install a carport at my mom's house next door, they were very quick to take my deposit. The very next day we found out that my uncle on the other side of the country is on his deathbed. I subsequently called my rep to advise that we were going to have to cancel the installation because we need to use that money to fly the family out there to see my uncle before he passes. I was told that my deposit is nonrefundable, even though it was not mentioned verbally to me. It was apparently on the document that I signed, but obviously I didn't read every single fine print and it was not mentioned to me verbally. I am being told that the best they can do is hold a deposit for any future install. This is ridiculous to say the least. A death in the family is a pretty good excuse and this heartless company is holding onto the $400 deposit as if they had started actually working on the account. This was a day after the visit so they didn't even start cutting metal or anything. And oh yeah, not to mention, my mother is recently widowed, 87 years old, and relies on Social Security for her income. The manager that was supposed to call me back three days ago has not bothered to call me to discuss this at all. I am disinclined to ever use them again, and if anyone ever asks me about this company, I will gladly share this.

Conrads Cabinets and Doors - contractors - Updated October 2026

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