conn's lives up to its name ..a "con". i will not recommend this place to anyone ‼. the furniture is no good and they're warranty coverage does not cover anything in that store as they say. you'll miss a screw here, a screw there, the furniture warps after a couple of months. run for the hills‍... !!!!! And this site won't let me post all the pics. GO FIGURE read more

Conn's HomePlus - Furniture Stores Near Me - Odessa, Texas

After being harassed by the employees to make some commission off us, we went ahead and ordered some appliances. They were delivered just fine. We wanted to get some carpet but all the sudden we are "too far out" for them to come give us a quote EVEN THO THEY HAVE BEEN TO OUR HOUSE BEFORE... and now after having a washer less than 8 months, it's broke and they aren't wanting to come look at it even tho we have a new warranty. Definitely about to have to take this to court. Ridiculous. read more

Horrible customer service after the sale. The manager will tell you what you want to hear when you are puchasing...one the sale is complete he is unwilling to assist you and says that it is a service issue. Don't waste your time or money!!! If I could give zero stars I would! They delivered a brand new sectional that was damaged! read more

Rip off. Came in looking for a small refrigerator to replace the one that has gone out in my RV. Found exactly what I was looking for at what I thought was a decent price ($319.00). The sales guy told me after tax and delivery my price would be over $490.00. Big difference between what the sign said. I told him I do not need delivery. He said it's still the same price (over $490.00) because they don't stock at this store. Everything has to be brought in from their El Paso warehouse! And I am to pay for that! I thanked him and walked out never to darken their doorstep again. read more

After I tried working out my payment to go lower speaking to corporate I still get screwed. They sent me a new payment but with even more interest . It'll be over 10k and than some and yet they still want more. Absolute Conn artist!!! Never ever again, and I tell all my friends and family what horrible experience I'm going through as well. read more

My parents bought a refrigerator with them, and was told they would do next day delivery, but never heard back from them regarding delivery. My parents had to call after waiting a week to hear from someone and was told they no longer had in stock. A month later, they kept calling them telling them the refrigerator was in stock, so they went back to give them another chance. But on the day of delivery, they called and stayed the refrigerator was not in stock. This is the worst Conn's we have ever dealt with and I warn or there to NEVER deal with these liars!!! STAY AWAY!!! read more

Beware the bait and switch. I was shown several beds and I wanted the queen size beautyrest zero gravity bed with the remote setting. I was told it would be $ 1050.00 dollars. Plus the 3 year warranty and the life insurance they make you buy. If your buying on credit. However I got a serta motion essential bed . It's goes for about 750 to 900 online so they baited me with the beautyrest zero gravity base and sent me a cheaper serta version. This is at the store in Odessa Texas. I've heard of this happening to others as well so it must be a tactic I wonder if their corporate people know they are stealing from people. I called them the dude lied in my face and told me the bed I wanted would be 1700.00 dollars now. I need this bed for medical reasons. Really sucks you can't trust a furniture salesman to be honest. read more

OMG never shop here it's a joke bough a TV they left our remote power cord out of the box they gave it to some one els

TERRIBLE STORE, TERRIBLE MANAGEMENT I cannot give this place a low enough rating. We have been waiting for 3 months to receive the furniture we were told they had "in stock". Every time we call about it we are told it will be 2 more weeks. We have gone into the store to speak with the manager (who was a pompous jerk) and did not get any results. After telling them that if they cannot get us the furniture we have already been making payments on, we would want a refund, they tell us we can not get a refund and whether we accept the furniture when delivered or not we WILL CONTINUE TO BE CHARGED. We will NEVER shop at this store again. If I had the time to prance around with a picket sign all day I would. Take my advice and go anywhere else. The corporate office will be getting a call from a very dissatisfied customer. read more

COMPLAINT: I purchased 2 beds and a television from the Conns in Odessa Texas and as for making such a large purchase I was given a free 50 inch TV. The one delivered was broken. Had to wait 60 hrs he's to get an exchange which is bs but do able however I was told I WOULD HAVE TO PICK UP THE PURCHASED TV myself on a different day as they were out of stock. OK I guess, however when I go to pick it up I'm told that it will be 2 more days before I can get it. Not good. There was no communication to warn me that it was a lie on the pick up slip for the 15th and I wasted my time and gas to drive to that inconvenient location for nothing. I really feel this too will be a waste of time so I am sure this will wind up on a social media platform to warn others and a complaint to the BBB so that it will be available for millions to view. Either substitute me an equal value TV or make an allowance on the first payment amount for my loss of uses and loss of time and fuel to pick up an item that was not available and not notifying me of such issue. read more

Well my parents went in at the end of January to pick out couches. it is now March!! we were told three separate times that our couches would arrive. We came to a different store and requested our application be transfered and the lady with blonde hair was rude and refused. I wouldn't go to the store in odessa! Make the trip to Lubbock because they will help you . read more

Manager was rude on the phone. Called with a simple question and was met with a rude response twice. I hope not all managers at Conn's are like this, makes me think twice about shopping here. read more

Worst service ever. My 9 th grader has better math skills and computer skills than our sales man tell u one price on line different prices in store was of time ... worst customer service no way to call corporate office or email to file a complaint the district manager covers for his stupid store managers. ..... read more

We purchased a Frigidaire upright freezer on Feb. 4th. Sales man Randall was awesome. Delivered to our area the following day. We then travelled to Colorado to purchase an entire beef. The total cost of the beef with out travel and the purchase of the freezer was around$2,000. A week after loading the freezer with the beef, the entire upper shelf was either thawed or thawing. I immediately made a call to get a service person to come look at the freezer. This is where our positive experience with the sales team and Conn's ended. It has been over 24 hours since I made that frantic call and I have still not been scheduled a service call. It is not their policy to provide for emergencies. It's first come first serve. I made approximately 17 calls yesterday. Left 4 messages with Supervisor's and the store we purchased the item from. After no response for hours....I went to their Facebook page... a polite response for the public to see, not so nice otherwise. We ended up having to purchase another freezer late last night to save the beef that was left. My first call was approximately 9 a.m. yesterday, it is now 4 p.m. the following day and I have received 1 phone call stating that I need to be patient and understanding and that they would escalate my ticket number.... I would never, never recommend this company as their service department and customer service department has no integrity, professionalism or empathy. I was also told numerous times that it doesn't matter if it is their fault or if the equipment is faulty, the most they will cover is $250... the rest is my problem. Worst experience I have ever had. read more

Conn's HomePlus - Ruined about 25# of beef.  We saved the rest buy going and purchasing a new Freezer at Home Depot late last night. - Furniture Stores Near Me - Odessa, Texas

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Customer service while shopping is fantastic. Customer service after purchase is less to be desired. Appliance purchase have been great... products received and installed as expected with no issues or hassles. Furniture however is not recommended. There is no refunds in furniture and after my purchase, I can understand why. It's poorly made. Once received, the quality is less than what is seen in store show room. We're had our furniture for a year and have had this recliner repairs twice. First time material was poorly made ripping and thread sticking out. Second time, the mechanics had to be replaced on the recliner. The sofa and love seat have bars sticking out cause if the arms to lump up and my furniture was. It scotch guarded as paid for. We also bought a dining table and chairs. Four days after delivery, I had to call service line to have the chairs tightened because they came loose and chairs wobbled. Wanted me to tighten them myself to avoid a service call but if I stripped the screws it would null the warranty. So I had them come and do it themselves. After all, that's what the warranty is for. Moral of this story, don't buy furniture at Conn's. Also, manager was. I help when discussing these issues. Once they sell them, it's no longer their problem. His exact woes/ read more

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I'll never buy anything else from this place. They are way over priced. I feel really stupid for ever walking in the door. I paid about twice what it would have chose if I could have paid cash. Take my advice people. Don't shop there. You will be ,asking payments for the rest of your life. read more

Very bad place to buy appliances. They did a crappy installation on a dryer and it caused my dryer to short out after a month from the purchase. They took no responsibility for the problem and they didn't even want to refund the plug they sold they also pawned off all of the problems to Samsung. These guys are a bunch of Conn-artists! read more

This is a brand new location, and such is very nice. They have a huge selection-much larger than the Conn's I have been to in bigger cities. Customer service is good. Can't speak to the quality of their products since I've never bought anything. However, they do sell name brand products. read more

Bought furniture with a next day delivery guarantee. The furniture never showed up at my house after waiting all day. They wanted to push my delivery back two full days. I told them to cancel my order because they didn't do their job. Keep the bed suckers. Customer service while shopping in the store was fantastic. Customer service for deliver was awful. They made the excuse that they have new staff. Bottom line is don't promise a next day delivery guarantee and not do it. Don't make promises you can't keep Conn's you lost me as a customer! read more

I've made one single visit to Conn's, and won't be back. I had passed by numerous locations in other towns, so was curious to check it out when our location opened. My impression; it's on par with a rent-to-own. The prices and selection aren't good. The only reason I think anybody would shop here is because they'll finance most anybody (not that anyone should be financing furniture, electronics, or appliances!). Most of their advertising and much of their floor space (cubicles) is dedicated to pushing their easy financing. They are a creditor first, and retail store second. read more

I bought a washer/ dryer from sales associate "Angie" and I mentioned that I wasn't too sure that they were going to fit because they seemed bigger than mine were and she kept on insisting that they would, and if it ended up being that they didn't, I could simply send back and no problem!! Well they were delivered and my 17 yr old signed because he was told to sign for delivery and since my teen assumed it was only for delivery purposes only, he signed and let get on with the installation. Well I ended up showing up just minutes after the delivery people left and I went to make sure everything was ok, but what I found was totally ridiculous!! They managed to wedge both in my laundry room so tight that they dented the dryer and I can't even turn on my light switch because it's up against the washer. They're front loaders and i can't even open the front doors all the way to use them!! And then I'm told that they weren't able to power up the dryer and that I would need to hire an electrician to make sure I have enough electricity coming through ( didn't have an issue with my previous ones!) even if I were to hire an electrician, he wouldn't be able to get behind the units because they are so wedged in there. I called they store who told me it was a delivery issue, then I spoke to manager Steve from delivery who was telling me I had to go through Conns. Steve said that his workers took picks of their delivery and everything looked good, I explained what happened and I guess he still didn't believe me so he sent 2 other guys the next day to inspect the outlet and they couldn't even move them to get behind them. They were scared to move them without causing damage to my walls and light switch or the units so they did nothing. Now I'm given the run around between managers, customer service and delivery!! Not to mention I received a letter 2 days ago stating that Angie took it upon herself to run my credit without my permission, it's stated that I was asking for a limit increase on my credit card that I already had enough credit on it for my purchase! (So unethical) now i have to discute that with the credit bureaus! It's been 5 days and still nothing has been done and I'm about out of patience and time because we will be out of the country in 2 days. So thanks to this whole incident I am spending my Sunday at the damn laundry mat trying to get my clothes washed for our trip because I have 2 new appliances that are of no use to me, so much for customer service, I won't be doing business here ever again, oh and don't forget the15% restocking fee that they are trying to charge after all this mess !!! read more

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Saturday October 18th, 2014 we went into your new store here in Odessa to purchase a couple of Recliners after looking at all the merchandise we decided on a living room set and a TV. We had been to another large store here but decided to go with yours because of the price and next day delivery. Our salesmandid all our paperwork and explained to us that with our TV purchase there was a 32" that came with it and our furniture purchase also came with a 32" TV, but he chose to not give us the TV in exchange for free delivery. He also sold us insurance warranties for all our products and told us we would need a special cable for our TV a high speed cable and that we would need two of these at 99.00 each, after lengthy questions he told us he had another one that was less which we paid cash for of 59.99. We purchased this item thinking we had to have it in order for TV to work right. After paper work was sign we were told they would call us with details of day of delivery, we would get a 3 hour window and a 30 min call ahead. We went ahead and took both TV with us so all that was to be deliver was couch, loveseat and 2 recliners. When we began to set up TV we found that the Cord we were told we needed we actually did not, as there was one that came with box. That evening called and said we were set up for Sunday Delivery And again explained they would call tell us the 3 hour time frame to expect them and a 30 min call ahead. Sunday 10/19/2014 we received a call around 8am telling us truck was running late but that they would call again with 3 hour time frame and 30 min notice. They showed up without any call at 11:30am the last thing brought in house was the sofa, they quickly yanked the tags off furniture and I asked if I needed them I was told no, but they had dropped a set I picked them up and read how to care for. While they were picking up packaging my husband noticed that they wrapped up something same color as couch but at the time did not think nothing of it. They left and we looked over furniture and opened table on sofa to use that when we discovered a piece was missing that was a pad to cover 5 sharp screws and the staples attaching the fabric had been ripped out. I called store and they called drivers to come back out. The drivers explained that they decided to check the back of truck and found missing piece, they wanted to just place it back on and staple it somehow my husband told them no that we had purchased new furniture and expected new furniture the wood was stripped out and no way it would hold the screws. They called warehouse and then told us they would come back and get couch and arrange for del. Of new couch on Monday. They came back at 8pm to get the sofa. Monday 10/20/2014 call came at 8am was told they would be here sometime between noon and 3pm and would call to let us know 30 min before, no call was made they showed up at 12:15 brought in sofa and it was the wrong sofa, now it was a much nicer leather sofa with a can cooler and massage, delivery said do we want it and we said NO it does not match and to us that would be the same as stealing because it was obviously more money than our couch which is micofiber. Retucluntaly they carried it out and told us it would be Tue before they could bring another couch. At this point we went out to the store and spoke with mgr. he gave us a 10% discount on sofa told us he would try to arrange and morning del. So hopefully my husband would still be home to help, that they would call us and he was very sorry he took notes on the all that I have relayed. Tue 10/21/2014 call came in at 9:30 am telling me that they would deliver between 12:00 and 3:00pm . Three came and went no call so I called mgr. and he started trying to call them, they showed up during this time and proceeded to get sofa out of truck when they realized it was broke the recliner at one end would not stay shut it would pop fully open the minute it was shut. They checked everything to make sure nothing was blocking it as in packaging and such. Everything was fully checked but you would shut it and boom fully extended. I at this point called mgr. and explained I no longer wanted the set of furniture to please come get all of it. I explained we still wanted TV but we was done with trying to take delivery of this furniture and its matching pieces He told me ok he would have to call corporate and find out how to arrange a pick up that it was not something he could just do had to go through proper channels. He wrote a email to the customer service and sent me a copy and I have a order number.. Also on this day the delivery man called the warehouse and explained that sofa was broke his phone was very loud and I was able to hear the other end of conversation, He was asked where and how broke and if I was mad he replied yes and the person on other end laughed and said oh well tell her we can try again tomorrow. read more

I called looking for a certain type of mattress. He said (store manager) that they had all types of this brand at their warehouse so he would have to order it but it would only take a couple days. He said he'd call me back. He finally called me back and LIED to me saying the company who makes the mattress DISCONTINUED the type I was looking for. Well little did he know I had just spoken with DIRECT SALES of said company on the phone. He said "yeah so just come in and look at the stuff we have in the store!" Basically, he LIED just so he could make a sale THAT DAY. DO NOT GO THERE! I ended up getting the mattress from MatressCity in Midland. read more

The customer service AFTER the sale is a nightmare. Do yourself a favor and look elsewhere to buy appliances. I bought a refrigerator there a couple of years ago and it died last weekend. We called and they said it's still under warranty and that a technician would be out within 72 hours to repair it. It is now Friday. We still hadn't heard back from them, so I called and was told that they are "still trying to identify a technician" that can repair it. They now say it will be Monday before they can even give me a status update. That's right! They are going to let us go OVER A WEEK without a refrigerator because they don't have any "technicians". They are clearly in breach of their own warranty terms. I tried calling their customer service, their corporate offices AND the manager of the local store and all I get is a runaround and endless hold times. This is easily the worst customer service experience I've ever had. I would not recommend Conn's to my worst enemy. read more

First time I went to conns everything was perfect so I thought. I got a Samsung curve tv 65. Well it was great and I loved it until one day we are watching a movie and the whole tv turns off and never came on again not even 6 months old. So of course warranty department gives me the run around for weeks about coming out ,only to call the day before they're supposed to come to tell me they have no techs in my area. So I had to find a way to get the tv back to them. Well of course I did but now the tv is no longer available so we had to go smaller or bigger. So I went with a LG smart tv 75 inch. Well again everything fine so I thought. Again Tv is not even a year old and I get up one morning and try to turn the tv on and now it's just flicking on and off. So I unplug it and plug it back in. Well soon as the tv is connected it starts back flicking on and off. I call conns and I'm told they have appointments free all week so I pick the next day Thursday. Well now she says they will call me to set up an appointment. I will not be paying ONE CENT until my merchandise is replaced. I also will not be purchasing from conns anymore. It's clear they products are cheap but yet very expensive.!This is an inconvenience of my time and a waste of my money. Odessa Texas run its not worth it. I have always paid on time and pay off early this is ridiculous to be dealing with again not even a year later read more

Purchased a dining room table, and sectional with ottoman a couple years ago. Was advised by the salesman to purchase the Conns warranty plan because of how great it was and how easily it could be refunded AT ANY TIME FOR A FULL REFUND if we never used it. The plan expires at the end of this year and we ended up needing to place a furniture claim for a small hole on one of our leather dining room table chairs made by the buttons on somebody's jeans back pocket. A tech came by, took pictures and said a Conns rep would be in touch for further instructions. I was contacted only to advise me that the repair was denied due to "peeling" not being covered. It's a tear, a hole! We saw it when it happened. It states on the paperwork that tears ARE covered, but because repairs are "reviewed"they get to decide whether or not it falls under thst category. So money wasted because the repair was denied AND the warranty is not refundable. It's pro rated so with months left we get nothing. I'm very disappointed. We should have took the advice from all the other negative reviews. I would not recommend Conns and myself along with family and friends have and will take our business else where. read more

Worst Customer service, Assistant Operations manager does not know how to talk to customers, 4 Sales people got the price wrong and wrote up the sales ticket wrong and the Assistant manager would not honor the price. Never shop at this place they will screw you read more

I purchased a living room set a year ago and now the seem and the decorative stitching on one of the arms of the love seat is coming undone. I had been talked into the extended warranty by being told that it cover the furniture from one end to the other after the manufactures warranty ended. A repair man came out and told me that he would be ordering a new arm for the love seat. Now I am being told that they will not fix it because it is not covered under the warranty. The lady I spoke with was very flipped about it when I expressed my concern about this. I will never make another purchase with this company again. Also their repair service takes almost a month from when you call to come out and they will not work with you on the time frame that they come to the house. You have to take it or leave it when they give you a time. read more