Purchased a Refrigerator and on the delivery time 5/22 it was raining so the driver waited in the truck out front of the home. My wife and I waited on the patio after having waved at the driver and made contact so he knew we were waiting with him. After 15 min the driver left and we received a call stating that the delivery was cancelled due to no owner present. We were given the number for the driver and we're hung up on numerous times. We called the store that the purchase was made and told from 1p to 4:30 pm on 4 phone calls that George (manager on duty) was not available due to be info on a conference call. Eventually we spoke to a manager Christian and was transferred to the warehouse and spoke to Karmen. Spoke to Karmen no less than 6 times, each time we were told she would call back in 10 min with a delivery time after speaking to the route manager Kyle. We were finally told that the driver, Delraymu Johnson)'s would redeliver after last delivery at 5. Delraymu was called to confirm and once again we were hung up on. Called to speak to Karmen or Kyle at 4:50 and phones were routed to Customer service. At 7p customer service was called and were were told we would receive a text with the delivery time for Monday. Text was never received and on Monday Customer service was called again and we were told that delivery was now scheduled for Wednesday. I asked multiple times to speak to a manager and was eventually placed on a hold that I hung up on after 40 minutes. Called the store again at noon, asked for a manager and was greet by Christian with "What's up?" It's pretty clear that Conn's has absolutely not care for the customer, our time, experience or the money we choose to spend. I am still awaiting a call from any person that I've spoken to as to a resolution.
5/23 Was guaranteed a call back within 30 min at 12:04 by Christian. It's 1:20 now but yeh I get how this works now. Lie lie lie to not have to deal with anything
called Christian again at 3:45 since that guaranteed 30 min return call didn't happen and was told that Kyle was supposed to have called me. Same guy that didn't call yesterday. What is wrong with this company?!!!
Someone finally called today 5/27 yet didn't even leave a message or an extension so when I returned the call they're oblivious to the issues that we have experienced. Sent an email stating that a call was made, that management has addressed all involved and that Conn's has a 120 year track record of excellent customer service. Why am I just now getting a call from a service representative after 5 days? And to say that Management has addressed the issue is ridiculous because the issues are with the Managers George, Christian and Kyle! Why have any of them not picked up a damn phone to fix it? Again, extremely poor customer service. Don't send me an email priding yourself on your 120 years of customer service when you are not fixing anything today! You are tone deaf in dealing with Customer Concerns. read more