Dr. McArdle FANTASTIC, helpful, knowledgeable, everything you would want in a doctor, a solid FIVE. Office staff, phone, online a resounding 1. Poor phone call return, really lousy web site. I call maybe 5x a year and you might as well set aside a half hour to just get through and listen to their outdated (todays, Feb 2015 talking about things in October...I assume last October.) message. Most of the time you do not get a person but have to leave a message. Be prepared to call back several times until you get to actually either speak to a person or they bother to call you back. I have had to resort to emailing the doctor directly. He seems to know they have problems but apparently he is as helpless to fix it as the patients are. I have to control myself and remind myself I'm there for his expertise, not the office's. read more