The way things are done is not right. I was left standing in line for 30 plus minutes waiting to be taken with an appointment. The lady tells me that she has to take the other person first (they where there after me) and that I will be next. However, now someone else comes and she did not take me she took the other person. So I asked her, I was here waiting for X amount of time. She points and tells me that someone is going to be calling me but there wasn't anyone there. Now, at this point there are 3 more people behind me. and the other line is just moving right alone. So the chair she pointed to a lady comes and she calls for the next person, I go and she tells me no not you , him. I'm like I been standing here for 30 minutes and she goes on to tell me that I need to wait to be called. as they go on and take everyone else in line. How does that make sense. So I continue to wait, now there is no one in the other line and the 1st lady gets up and leaves. so not only did you skip me multiple times and was rude when you spoke to me, now there is no one here but me and the people behind me and you get up and leave. To then come back and chat with your coworker. It was definitely done on purpose. Two Spanish ladies. Once I finally did get called by a gentleman who kept looking at the two Spanish ladies because of how rude they was being he was very kind and apologized for them. However, he shouldn't have had to do that. If you work dislike your job don't do it (you picked it) but you work with people, you have to know how to communicate. The set u of the 2 line and having both people take from one line as the other stands there regardless of how many minutes it's been or how many people come to the other line is not right. Or give numbers like every things else.. read more

Quick visit wait time 5 minutes, Employee was well organized and had the correct documentation ready to be issued and authorized and ready for me to sign and go with no doubts or concerns. read more

I get it's the DMV, but in all honesty it was a breeze to get in and get out. Using their website I scheduled a 10:10AM appointment to renew my driver's license and I was out of there by 10:35. It went smoothly. I came in and was able to access my ticket, then I sat and waited for them to call me. The staff was quick and responsive. They had a smile on their face and processed me quickly. My one tip for people coming to the DMV is to go to the website and read what documents and forms they need so their transaction can be processed easily. read more

Connecticut DMV - Departments of Motor Vehicles Near Me - Bridgeport, Connecticut

I have never encountered a less helpful system for the consumer (who actually pays via taxes for the system). It is essentially impossible to speak to anyone at the DMV via phone so that one can prepare to visit a DMV location for registration, etc. If I could give "zero stars", I would. read more

This place is just so deranged. How is it that you need to wait 3 weeks for the next appointment? I don't understand. I've visited multiple Dmvs at multiple states and the wait time maximum is 1 week. This is unacceptable!!!! read more

Ever since COVID appointments are required to get things done at DMV. I just tried making an appointment online and cannot get an appointment to register a vehicle for TWO WEEKS! That pathetic. read more

Literally left in tears. Do not come here to renew your license. Just learned that you can go to the Norwalk DMV and it's a quicker process. You will wait over 1.5 hours and leave with the fugliest photo of yourself for the next 6 years because the person at the counter was straight up rude and nasty that you won't be able to force a smile to have a decent ID photo. You have been warned! I came in with very low expectations and knew that I would have to wait. I just didn't expect to get to the window and to have someone be so mean. I asked a few common questions and got the rudest responses. I was confused and didn't think it was warranted the treatment I received. Not everyone is horrible there. I was just unlucky and had a terrible experience. Hope yours is better and best of luck to you. On the upside, I'm thankful I won't have to go back for awhile. read more

Made an appointment to renew registration, the first appointment available was 3 weeks away. I got to the Bridgeport DMV 5 minutes early, checked in and waited for my number. I waited 90 MINUTES. I'm not sure why you would make an appointment if you have to wait that long. Appointment was on a Thursday at 1:20pm Maybe go in the morning. read more

Friendliest Staff All windows. While I was waiting for short time I observed all the window tellers and it was all smiles,from ALL of them. Bravo. People who wrote negatively of this DMV should be checked. read more

Absolutely hopeless. It takes two weeks to get an appointment and the people do not know what they are doing when you get there. If everything is not perfect they give you ten minutes to correct it and then you need another appointment two weeks away. Absolutely an embarrassment to this state. read more

The online system user interface is terrible. Way too many required inputs to just check the schedule for appointments. And make sure you have a confirmation number or you can't check the schedule later and my appointment got lost. Waiting 2 weeks for a routine matter is the norm. And forget about speaking to a human on the phone unless you take the day off because you'll get hung up on and wait on hold multiple times. But the humans and answering the phones are at least reasonable people. Too bad the commissioner decided to give the people of the state a terrible online and appointment experience. read more

They need to hire more staff it's horrible I hate coming here nothing change . The employees they don't even want to work there they are alway grumpy read more

CT DMV. Same old crap. They make you think you will be served better with an appointment. NOT!!! Been waiting over an hour past my appointment!! read more

Worse than terrible customer service. I waited on the phone for over 1 hour and never got through to a live person. Every 5 minutes you're reminded by a prerecording that you can do whatever you're trying to do on the website, sounds great but the website is down half the time. They should change their name to the Department of Mindless Vampires because dealing with them sucks the energy and life out of you. read more

I arrived today for an appointment with my son, who was testing for his learner's permit. The woman who took our documents exhibited the sort of rudeness people associate with the DMV. My offense? I absent-mindedly "wet a finger" to sort through my paperwork before I presented it to her. It was a dry finger, actually. She warned me not to do that, because -- her words -- "when you do that, now I have to handle the paper." I apologized briefly. She then asked for more proof of residency than I had supplied (a bank statement and a 1099 form). I pointed to the date on the statement, but I must have done the finger thing without thinking, because she warned me a second time -- rather sternly. I didn't respond to this, but said, "would you like to see my driver's license? It shows my address." The state form asks for TWO ways to prove residency, and I provided three, to satisfy this martinet behind the window. I get it -- there's been a big Covid scare and everyone's a germaphobe now. But my gesture was no worse than a handshake, and I didn't really produce any moisture; it was just a quick, meaningless thing a person does to get a grip on paperwork. Should I ask where this woman's hands have been? The only brusque behavior I'll tolerate from officials is when they carry a badge; otherwise petty bureaucrats with zero ambition and poor social skills like this DMV dolt are duly warned: you work for us! read more

Why do we pay SUCH high taxes for NO services? We used to be able to get a license in 10 minutes, now you wait WEEKS to get it in the mail. And there are so many more issues. Very disappointing read more

Although Saturdays are typically a madhouse I must say I did not have to wait long to get a ticket and I also had a wonderful Lady by the name of Leticia that help me! I can't thank you enough for explaining everything to me and what I needed to do in order to obtain what I needed. Thank you so much and I hope you have a wonderful 2020. PS Connecticut DMV needs to recognize Leticia for phenomenal customer service read more

Connecticut DMV - It's Saturday and busy although I didn't need to wait for a ticket! - Departments of Motor Vehicles Near Me - Bridgeport, Connecticut

I recently moved from out of state and needed to update my license and registration. I made an appointment and gathered all the required documentation. I was very pleasantly surprised when I arrived at DMV. They have a system for ensuring smooth entry. I was sent to Diana C. who processed my paperwork. She was pleasant, efficient, and friendly. I needed to update my insurance with a Connecticut ID card and she patiently waited while I did so, continuing to process other transactions related to my situation. I was then sent to another area for a photo ID. Again, very pleasant experience. Finally, I was sent to Kelly to finalize my transaction. All in all, I was there for about an hour, with some, but not a ridiculous amount, of waiting time. This was a decidedly different experience from my last experience at NY DMV - where they argued with me about my legal name which I'd been using for 35 years!! I would definitely recommend this Connecticut DMV Office - just make sure you have all the required paperwork for your transaction! read more

Bad service. Website for appoiment unfuncional. Terrible burocracy. I was referred to AAA as alternative.

Attempts to reach the Repair Shop/Dealer Complaint Unit is virtually impossible. They have a phone number however, it's a recording indicating to leave a message however, a message can't be left. It also says to call back at another time as they're assisting another person. Attempts to call at various times of day resulted in the same. Unable to leave message, unable to email, unable to speak with anyone. CT DMV has certainly built a concrete wall around themselves and nobody can get in or speak to them. So much for reporting a shop who has a history of charging people for parts never placed on vehicles, demanding personal bank account information from customers, disposing of old parts before a customer can inspect and never being granted permission from the customer to begin repairs. They just begin the repairs, demand payment and keep the vehicle until their paid. It's obvious, they'll continue to rip-off CT consumers while DMV sits back and does absolutely nothing. the shop doesn't even have a license to conduct business. read more

I bet you if they got paid per successful transaction they would be a bit faster and a lot more helpful. CT DMVs and their employees are pathetic, zero empathy and zero respect for the elderly and disabled. read more

The wait wasn't bad, considering how many people were there. The method of processing people seems to be efficient and one of the workers there went out of her way to help me get some documents I needed. Let's face it; it's the DMV. Like going to the doctor, it might not be something we want to do, but eventually it's something we have to do. read more

I just had an appointment at the New Britain DMV today to renew my license. Talking about a well-oiled machine!!! From the young lady who serves as a greeter/customer assistant to the young man at Station 13 (so chill but efficient ) , they made this an A+++ experience. My husband who came with me said to me in the parking lot "Are you sure we we're in a DMV" Give these folks a raise...They were the best EVER!!! read more

The DMV is always a bad experience. The people are on edge and impatient, the employees are numb from the countless days of enduring grumpy customers, and the smell of patties is nausea inducing. The tenth circle of hell. My own recent experience resulted in two separate trips since it was determined that one of my supporting documents was out of date. So after waiting in line for an hour and a half I was sent home to dig up further documentation. Upon my return they let me cut the line, which I appreciated. There was an entertaining incident with an angry old woman who was swinging her cane at one of the workers. After about a five hour total trip I had my new drivers license. Hopefully I won't be coming back! read more

Connecticut DMV - Oh my.... - Departments of Motor Vehicles Near Me - Bridgeport, Connecticut

What is the point of make an appointment if you have to wait over an hour? Customer Service is awful, went there to change the title and they made me register the car and when asked BETH why?? She had no patience with me to explain why. she was very rude. Finally a supervisor came out to explain, even thought I just registered my car in September they charged me to register it again. CT DMV is Awful. the whole state just wants to rip you off!! read more

This was not the old time DMV.. The facility was nice (BPT). The processing by appt was easy and the clerk was knowledgeable and pleasant taking all my documents and even providing additional copies for me. Kudos to Bethany at DMV. A great experience. read more

No impairment, bac .0317,less 1 gram cannabis in pocket. Police falsely charge dui, possession of illegal substance,fabricate the report show I failed. DMV refuses to show my video evidence and ignores that the charges didn't make lawful sense. They want me to put interlock for 12 months because being and proving I was not impaired was not enough. They want people to comply with blood and urine no matter how many test or evidence prove sobriety. Only fact they had correct is my race, black minority. read more

Don't ever go here, the people don't know what their doing. they messed up my registration and didn't even care too help at all. read more

Connecticut DMV - Don't go here - Departments of Motor Vehicles Near Me - Bridgeport, Connecticut

Of course, there would be insane traffic at I-95 on the day of my test that would cause me to arrive 15 minutes late. I was the last person to be served that day and the DMV were so kind enough to still take me. I ended up passing ! Thank you so much Claire, Bethany and Alliyah for your kindness. read more

Rude, Ghetto employees. First and foremost I couldn't hear the rep due the the loud speaker calling out numbers. So she got an attitude. Secondly my name is Irish and it's not hard to pronounce so if you don't state my name correctly, how am I'm going to know if you are talking to me . I was unable to get my license due to not providing a damn bill with my on on it. Really if I didn't have to get a gun license trust and believe I would have register my stuff and my home state. Don't worry I will drive 45 miles or longer to get to another dmv with better customer service. The trash that works here is a hot mess. Now, I have to remove my bills off auto pay just so I can get a statement stating I live in this shitty state. read more

I brought a letter from my bj account. They refused to take it because it is a junk mail. They should say which are junk mails in the website. While I was fissed out one employee talked about only food what she ordered for the person i talked. Very rude and no understanding read more

I see as usual the CT STATE doesn't ask for reviews...because they DONT CARE...they hired some outside company to drive around neighborhoods to determine who you should pay...then sent me 2 bills totleing over 300 dollars..corupt corupt corupt...like the state under little lamont...who is rich ...BY THE WaY...so he doesn't care...do not move here...this states liberal values...their sneakieness....moving here was the WORST mistake I ever made...BEWARE...don't move here...it's California TWO read more

Worst customer service experience of my life. You are treated like a NUMBER! They have no respect for you as a human being.

Had a great experience doing an out of state license transfer here. It was fast, efficient, and everyone was friendly and helpful. Safety protocols for COVID were being fully followed, as well. I was dreading going to the DMV, but it was actually a pretty pleasant experience! read more

The 3 words to best describe this place are rude, aggressive, and unhelpful. Took and failed my driving test here which isn't a surprise since this DMV has one of the highest fail rates. My proctor was so damn cold and brusque about every minor detail of the test. I know that the driving tests are so backed up due to this pandemic but please don't waste your time and energy on this DMV or you will be in for a bad time. read more

2 hours 47 mins to register a used car. 30mins to get a deli ticket and then 2 hours plus to get called. Bring a book. read more

This was the rudest, most inefficient staff with false superiority complex. They talk louder and over you, insults you to your face and yells at you. Unprofessional, unfriendly, disrespectful demeanor, heard a staff cursing out loud over the phone. If you are new to the state, don't look to them for any kindness, you are expected to just know how they work, and if you don't YOU are the idiot. Don't rely on the website, its unclear, outdated and unnecessarily complicated. Not to mention the state tax the shit out of you. I paid $302 to transfer drivers license and plates, but I still have to wait 2 weeks for the license to be mailed... ecam license fee is $40 to read 1 line for vision test... all this plus the vehicle property tax! There was only 2 nice staff, that's only because he's new and the other is from Ohio. They all deperately need training in polite human interaction, speaking skills and the whole DMV can learn simple manners from a 6 yr. old. This was the most infuriating process staffed by aggravating and disrespectful people and horrible location. I think their daily goal is to see which employee shows up the most angry keep track of how many people they can pass off reward them for it. There are people who would be happy to work, meet people and get paid for it... but these employees are either too beat down or can't function competently in any other roles... The place is dirty, with stained ceiling, seats and dusty ventilation, overheard staff complaining of mold throughout the building. I want to move out of the state just to not have to go through this ever again. Certainly makes me appreciate Ohio DMV. I've never had to deal with this for 5.5 hours in Ohio. I wish the employees well in getting out of their miserable position and try to find a happier life... there is no reason for anyone to live with such joy-less, unsatisfying and disgruntled way. Advice, don't come here, sell your car, go somewhere else, anything... if you have to, pack breakfast, fluids, snacks and lunch. Disclaimer, this is a review of this specific location only. read more

Absolutely horrendous !!! Everyone is rude and get no answers . I filled out paper work and it's been over 2 months no answers. Every time I call I get the same answer as I have to wait. Meanwhile I am from New York and they seem to answer any issues or questions I have. Ct dmv is literally the absolute worst . A complete disaster of a company. Learn how to manage your time better read more

Line out the door... One person to process the line ... Guess that computer upgrade was really worth it ... Nice to see my tax dollars so hard at work .... read more

Connecticut DMV - Great example of DMV efficiency... - Departments of Motor Vehicles Near Me - Bridgeport, Connecticut

The guard and the girl at the entrance taking appointment number sure needs a new attitude. They were very rude and very condescending with the way they spoke to me. This is the Danbury DMV. My second time here and will never return again. The Winsted DMV I've never had a problem with. The workers there have always been courteous and I was always out in less than 15 minutes. read more