I contacted this company during February 2015 when I suddenly needed to find transportation for my…read moreindependent-living but temporarily wheelchair bound elderly mother to her doctor's office for an appointment. I live thousands of miles away and needed the help for my mother that very week. The wonderful people at this company responded immediately, dispatching their professionals to meet my mother and conducting a thorough site survey to ensure they could deliver on the services I requested. My mother found them charming, too. When the appointment day came they arrived early and got my mother successfully to and from the doctor's office without any problem whatsoever. They really saved me and my mother got the help she needed and was back on her feet again soon. I would definitely use them again for transportation or any of the other services they offer. Thank goodness companies like this exist today for those of us who are remote from aging parents.

From the owner: Home Instead provides senior home care services in West Hartford, CT. Services include: Respite…read morecare, Assisting Elders with Memory difficulties, Outpatient care, Short-term recovery, Veteran care, Elderly companionship, Seniors transportation, medication reminders, doctors appointments, live-in companions.. Call (860)236-5995 for your free senior home care assessment. Our Service Area: Hartford, West Hartford, East Hartford, Bloomfield, Avon, Farmington, Simsbury, West Simsbury, Bristol , Unionville, Canton, Collinsville, Granby, West Granby, East Granby, North Granby, Suffield, West Suffield, Windsor, East Windsor, South Windsor, Windsor Locks, Glastonbury, Manchester

I have been dealing with this company for quite sometime. I hesitate to do a review, because I feel…read moreextremely intimidated by them. I just called the office , to leave a voicemail. The manager, or whatever her title is, picked up the phone and INSISTED that I call back on Monday. Ya know, at her convenience! What kind of company will not let you leave a voicemail?! The housekeeper that I have been working with has decided to make her own hours; so she comes barging in here, causing me to feel like my day is disrupted etc. also, she does not speak English, so I don't know how she thinks that we are communicating. We are not. This is very controlling to tell me when & how to contact them. In other words, I work for them , rather than the other way around!

I'm leaving a review on behalf of my father. Polish Helping Hands has been an amazing company to…read morework with. They are professional, kind, and caring. The aide, Luda, that took care of my dad was wonderful. She was willing to go above and beyond to support and help care for him. We will absolutely be using Polish Helping Hands for any of our needs in the future.

I knew the accounting on my bill was not correct. I spoke to the owner about problems with her…read morebilling as she said her accounting was perfect, which forced me to do a complete audit of all charges and payments. She consistently applied the wrong amounts paid to her from the Veterans Administration by $10,307.61. She currently owes me a credit of $5,306.37. I am demanding my $5306.37 be forwarded to me via certified check. I have reported her to the Veterans Administration, Medicare, my Attorney, the Attorney General, BBB and a few more agencies who are interested in fraud cases like this. If you choose to work with this Company, be sure to check ALL your numbers going back to the beginning of your service.

As a home care nurse I've dealt with many agencies and I must say by far dynamic touch has the most…read morecaring staff starting with its owner who goes way and above her job to make sure that her patients are well taken care of.

Laura Irons is tremendous. She's very attentive and has great communication. Our family have really…read moreappreciated her help throughout the last couple of years.

From the owner: Comfort Keepers caregivers travel to clients' homes to provide care services and living assistance…read more Our work allows seniors and disabled individuals to live independently and as comfortable as possible. With our expert caregivers in your loved one's home, you can rest assured knowing he or she is receiving the best care possible.

Absolutely THE WORST agency I have ever dealt with, and I've dealt with several of them through the…read moreyears. Rick came in promising certain things (like coverage, all caregivers being CNA certified, etc...I have witnesses and camera footage) and did not live up to his promises. Sue and Rick play games telling people to talk to the other person so you just go round in circles (I have texts and witnesses again). Caregivers that came were NOT good. Didn't even know basic things, like supporting patient so patient doesn't fall, give the patient their meds, or basic life skills like cooking or get this, how to use a soap pump! (Not kidding!). Claims caregivers were not treated well verbally (refused to give me details) yet I have camera footage proving otherwise. In my opinion, it is just an excuse because the agency is horrible and not able to deliver good caregivers.

They were wonderful! Took care of my mom up until the very end. They even helped figure me out the…read moreinsurance, so I didnt pay everything out of pocket. The managment always came by to check and make sure things were going okay. Would reccomend 10/10

Realizing that a loved one in another state needs in-home care is one of the most emotional and…read morevulnerable moments a family can face. You're placing your trust in professionals to care for someone you can't be there for daily, and you hope, above all, for peace of mind. Unfortunately, our experience with Always Best Care in Manchester, CT, brought anything but peace. Out of three scheduled visits, two had no documented care notes provided to the family, an unacceptable lapse in accountability for any agency claiming to offer professional in-home care. On the one day when a family member was present, the care appeared attentive and thorough. However, when no one from the family was on-site, there was no evidence that any meaningful care had been provided. We found my mother in the same clothing on Saturday as she had been wearing on Monday, despite two scheduled care visits in between. Her living space had not been cleaned, laundry had not been done, and no hygiene assistance had been given. There was no documentation, no follow-up, and no communication. We later learned from the Director of Operations that internal notes for the Tuesday visit (one of the undocumented days) indicated that my mother declined hygiene assistance due to not feeling well. This is critical information that was never communicated to the family. If our loved one was unwell enough to refuse care, we absolutely should have been notified immediately so we could check in or seek medical attention if necessary. Additionally, no notes at all were provided for the Thursday visit. This complete lack of transparency, paired with poor communication and inconsistent documentation, makes it impossible to trust that proper care was ever delivered. When you entrust an agency with the well-being of a vulnerable loved one, basic communication and follow-through should not be optional; they're essential. Based on this experience, I cannot recommend Always Best Care in Manchester as a trustworthy provider of in-home care. Our family deserved better, and so does yours.

Bills on a weekly basis, which means a payment is not received before they send out the next…read moreinvoice. Over time it makes it very difficult to know what is really owed.

Dirty room, dirty bathrooms, lazy, unpleasant employees, understaffed, doctors a joke that might…read morecome once a week and is very unprofessional! Call bell response if it works can be between 30 mins - 3 hours. Overcrowding residents 2 people too a tiny room. No respect, Dignity or honor in this place. Not my job is what I hear way too much

Jmh inpatient psych is excellent. Staff is invested in patient care. Daily activity tailored to…read moremeet personal goals.

I don't know how I could manage without Golden Aged Homecare. I have such peace of mind knowing…read morethat Donna and her aids are here to help me. It doesn't matter what I ask them to do, cooking, cleaning, laundry, even grocery shopping for me, they are here to help me. Even if you are just starting to think about getting someone in to give you a hand, call Donna and she will explain everything to you. Believe me....NO PRESSURE!! So many of my friends have called her and have thanked me for giving her number to them. Donna's number is:860-335-5299

From the owner: golden aged is unique in many ways we take pride in our work we are caring, patient and most of all…read morewe love our jobs taking care of the elderly and learning from them. we treat our patients like family here we take an intimate and personalized approach to you and your love ones care

Good agency with attentive staff. If you're looking for a caring team, look no further. From day…read moreone, they listen to my concerns

From the owner: Serenity Care At Home provide non-medical, companion and homemaking services for seniors in a…read morevariety of settings from private homes or senior living and care communities located throughout Connecticut.