Enjoyed our stay very much, and found the grounds and facilities beautiful, peaceful, tastefully…read moredecorated with very good service.
The reason for the four stars only was the fact that something was damaged in our room by housekeeping, and after we alerted management, they confirmed with the staff responsible. An apology was extended, but not an offer to replace or refund the damaged item. Even a minor token like a bottle of wine or something like that would have gone a long way. ("New staff" is never a good excuse, it does come down to training, and a strict policy of honesty.) The other minor inconvenience was that the advertised water in the room was limited to the first night only. In a place of that caliber it would not too much to replace it daily.
One of the three saunas (steam) in the otherwise lovely spa was not used by anyone because of the stale odor.
