I am a 61 year old in relatively great health, although have back issues and a successful kidney…read moretransplant in 2018. I do not have high blood pressure or cholesterol. I filled out the 20 page documentation to be seen by the Physician Assistant - waited a few days and received a cold voicemail from the front desk stating that because of my health, the PA would not accept me as a new patient, although their website offered as this provider being the only one who was accepting patients over 5. If you need care, stay away from this clinic. I didn't realize providers who accepted new patients screened out those whom they took an oath to help.

Great physicians and support staff . 20 plus year patient. And they run on-time without me feeling…read morerushed.

I have been a patient for two years under two different insurance groups and I have found that Dr…read more Dore, His nurse Kim and all of the other employees to be patient friendly and knowledgeable in their professions. Dr. ore listens carefully, better than any other doctor I have had. I don't have to sit in the waiting room for a long time, yesterday I was in the exam room two minutes early. My doctor takes whatever time is necessary to give me the attention that I need. One would have to go a long time and distance to find any better medical care if that is possible. Dr. Dore was able to find solutions to some of my long-standing medical problems. I am totally satisfied with the care that I receive and as I age more, I am fully satisfied that I will get the best care and attention as I continue down my path to old age whatever that is.

I was a patient at Olympic Internal Medicine for approximately 12 years. During that time, I was…read moregenerally very happy with the care I received. Unfortunately, my experience over the last few years changed my opinion of the practice. A few years ago, the clinic switched to a membership model that required patients to pay approximately $300 per year just to remain a patient. That decision created a major issue with my Blue Cross Blue Shield insurance, which would no longer work with the clinic under that arrangement. As a result, I was forced to change my health insurance just so I could continue seeing my primary care physician after more than a decade as a patient. Even after paying the annual membership fee, I only saw my doctor once or twice a year for routine checkups. Paying hundreds of dollars every year simply for the privilege of remaining a patient never made sense to me. The final straw was how my billing was handled. The clinic stopped collecting my approximately $40 copay at the time of each visit and instead mailed me a bill afterward. I admit that I should have paid those bills when I received them. That's on me. However, according to the letter I received from the clinic, they had become frustrated that they had to call me to collect payment for these balances. From my perspective, it was confusing because these were small balances that could have easily been collected while I was standing at the front desk, as many medical offices routinely do. It seems like collecting the copay during the visit would have been easier and less expensive than mailing statements and making collection calls. I'm not sure why this became such a significant issue when it could have been avoided by simply collecting the payment at check-in or check-out. Instead of working with me to resolve the issue after 12 years as a loyal patient, the clinic chose to terminate our relationship. That was extremely disappointing. I have since learned that the practice was sold. Looking back, the move to a mandatory membership model felt like the practice became more focused on revenue than on maintaining long-term relationships with established patients. Whether or not that was the intention, that's certainly how it felt as someone who had been a loyal patient for over a decade. I hope other patients carefully consider whether paying an annual membership fee is worthwhile, especially if they only need routine preventive care. I also hope Washington continues to monitor concierge-style medical practices to ensure they remain transparent and patient-focused. After 12 years, I expected better communication, more flexibility, and a greater appreciation for patient loyalty.

Please note: The doctors here are nice and professional. Facility is clean. Unfortunately, the…read morepeople who answer the phones and set appointments are disgustingly dumb. I called after work yesterday (4:40PM, Wednesday) and asked about setting an appointment for my yearly physical. While I dread the inevitable PAP smear, I'd totally deal with a little bit of discomfort to make sure my lady-parts are working like they should. I had visited their clinic last year, had my physical and the year mark was coming up so I thought I'd set the appointment early before my children's summer activities kicked into gear. I spoke with an older lady on the phone, asked to set an appointment for my yearly physical and asked what times were available, preferrably as soon as she can get me in. She told me the soonest appointment she can set for my physical was Thursday at 8:30am. I asked if there was anything else closer to the end of the business day and unfortunately, no there isn't. Great. I asked if there was anything available closer to the lunch hour and she said Friday at 11:30am. She asked me if I wanted to set the physical for that date/time but I told her I needed to check with my job first to make sure I had some time off for it. I told her I'd call back tomorrow to set the appointment, asked for her direct line and she told me anyone would be able to set the appointment for me. I called back today (Thursday), after getting the thumbs up from work to set the appointment. I get this snide receptionist who says there isn't an opening on Friday at 11:30am. I tell her about my situation, how I spoke with some older lady yesterday and she gave me available appointments for the physical, etc. She scoffs and says "sorry no, there aren't any physicals available at that time". OK! So.. Long story short, we had a circular conversation about what I was told when I called in yesterday and how it wasn't her problem that I was told that since SHE didn't tell me that information herself. She asked me who I spoke to and I told her I never got the lady's name because I didn't think I'd have to defend myself and the information I was given the following day. The best part? I asked her to find out who I spoke with so she said she'd ask around. She put me on hold for a few minutes, came back on the line and said "sorry you misunderstood the information that was given to you". Excuse me? She goes on to say that the lady I spoke to said there was an "opening" for Friday at 11:30am but it wasn't an opening for a PHYSICAL... So let me get this straight, I ask to set an appointment for a physical, I am given the dates and times for supposed available appointments for a physical and the following day I'm told that the date/time given was an "opening", but not an "opening" for a physical? What good would that appointment be to me? I mean, seriously. A little common sense here. I'm pretty sure people who call to set an appointment for a physical expect to be given available appointment times for....A PHYSICAL! I am VERY disappointed with the way the situation turned out. It doesn't take rocket science to see how ridiculous this whole scenario was. Given the lack of knowledge and common sense, she could have at least offered to work with me to set another appointment or at the VERY least own up to THEIR mistake instead of pointing the finger at me and saying "I misunderstood". Like I said, the doctors here are nice enough, but they should really consider re-training or re-hiring some competent and friendly people at the front desk. These are the faces and personalities who deal with the doctors' patients day-in and day-out. It's poor practice to have a horrible conversation with a patient then try to interject with a "well you NEED to be seen anyway so you'll NEED to set an appointment for your physical." While I may "need" to be seen by a doctor for my yearly check-up, I certainly do not "NEED" to do that with your clinic.

Clean office yes. 2 years ago I went to this doctor because I needed a primary care physician…read more Also I needed a doctor to manage my coumadin pro-time. Long story short they could have cared less about me or my coumadin, I couldn't even get them to fill my coumadin..Wich is what keeps me alive. Ultimately this doctor misdiagnosed what she said was the flu, and I suffered a brain bleed, brain anurism and brain surgery. Do not go see this doctor or any of the doctors in this office..ignored they had just listened to me I wouldn't be spending the rest of my life in a wheelchair.

i haven't even set foot in the door, but already not impressed. Shantzky has an issue with long…read more(Months) waiting times after the referral. I was warned about that from the referring doctor. according to the referrer, It was true. One could die, dry up and blow away waiting for the first call back. Well, i am going to cancel the long-awaited visit, and continue my search. my old man always said," treat every customer like that customer was the only customer you have" Just saying.

The "Dr" denied my referral after waiting for weeks. The receptionist inferred he wouldn't be paid…read moreenough. Down right dirty.

I went to this office for about 5 months, to no avail. A mouth guard, $3500, was made and I went…read morethrough red lite therapy. What they didn't do was to look into WHY I had jaw pain. No instructions how to prevent or what were the issues were. Now, I have been sent to Federal Way. This doctor advised my left jaw is bone on bone. the mouth guard isn't helping because it wasn't hitting evenly. Other reasons, I have a muscle at the left side and back of neck, that is tight and bulging (after neck fuse) years ago. several other issues. New guard so that it hits evenly. Five months wasted. I have several things that I can work on with the new clinic.

I was headed for divorce until we found this place. My husband and I were sleeping in separate…read morerooms and living separate lives. Since he received his oral appliance for his sleep apnea we are back in the same bedroom and sleeping like babies!

Long story short, my mom needs a Endocrinologist, and the closest one to my side of the sound, that…read morewas also recommended to me, was Dr. Toni Terry at Harrison Health Partners in Bremerton. Wow, what a lovely person. She listened, she gave thoughtful feedback, she was funny, and my mom and I left feeling like my mom is in capable, compassionate, friendly, funny, caring hands. Basically, Dr. Terry deserves all sorts of positive adjectives.

I had an appointment last June, Sat down with. He showed me blocked blood vessels, then said…read more " open heart surgery may not help, but stents could work, I was Worried because I only had 18% use of my Heart, so I asked about Donating my body to science, Dr GOLESKI said " where do you think your going, you going to live another 20 years" my response was " wow, do I have to" It has been almost year since first operation, my heart now works at 47%, the people like in best shape Ever only have 55%, so I am great This guy is a rock star, second to none, explained everything, told me good, possible bad, after surgery in my his follw up was increadable, I Highly Highly recommend him to anyone who will listen, he saved my life ＼(^_^)／ Oh Dr, Go Lions Ian Bruce​​​ ​​

Top Notch! I would recommend all of these folks. I'd do it there again if I could! Thank you Dr…read moreKing and associates.

Dr. Yan was good and his pulmonary associate did a great follow-up with me getting me the correct…read moreequipment for me to use and tracking the performance of the machine as well as my usage. The office check-in went very well also with pleasant results.

Dr. Yan was thorough and made me feel comfortable. Explained things very well. It's was a pleasant…read moreexperience from the receptionist, Medical assistant , Dr Yan to the check.