My neighbor asked me if I could recommend an urgent care to take her son to this morning and I told her there were two that I'd been to, one was good and the other okay but quite a bit cheaper. I couldn't remember the address for the cheaper one but could easily look it up for her. Which led to this review. If you haven't guessed Concentra in Industry is the inexpensive one. I noticed the reviews were awful for the most part and I feel bad for this place! I was initially referred there by another urgent care for a vaccine my son needed before entering the 7th grade and the first place was out of what we needed. We went directly over to Concentra upon referral so I never looked at reviews prior to walking in. Since that first visit I have used this place on two other occasions for different reasons. My experience has been consistent each time. The place is not very comfortable, very bare bones, the seats are plastic and hard in the waiting room, no magazines or plants. So waiting does seem amplified in this setting for sure. And we did wait about an hour each time. Also it does appear to be understaffed and the staff they do have seem overworked. However, the place is clean, the employees are actually very nice and helpful. They aren't effusive and shouldn't be judged on the first impression, if you can forgive that you will be pleasantly surprised. The doctor was great and they got us out of there within 15 minutes afterwards. Finally, they have the best prices I've ever seen for an urgent care! If you're paying out of pocket and cost is a concern then I would recommend this place, and I did this morning to someone who lives right next to me. read more

Overall, I had a rough, frustrating experience here today. I had an appointment at 4:30 pm for a straight forward follow up that had been booked a week in advance. Over two hours later at about 6:40 pm, I finally saw the doctor. The poor man looked exhausted and spent less than 5 minutes with me. I didn't leave until the clinic 7:00 pm. I could understand a long wait at an urgent care center had I been a walk-in, but what I don't understand is how the wait could have been so long considering I'd had an appointment. What's the point of scheduling one at a certain time if that time is going to be completely disrespected? One of the staff explained to me that Concentra had moved many of this location's normal employees to a different clinic for the day. Understandable maybe, but again, completely disrespectful of my time to not to try offer to reschedule or at least let me know in advance. The only reason for the 2 stars instead of 1 are the employees that I worked with. My experience with them has always been positive. read more

Suuuuppper Slow! I would never come back here by choice - ridiculous! I'm very disappointed in the lack of professionalism displayed here

Only giving 1 star because of Claudia as the receptionist. She's very courteous and has actual human sympathy otherwise it would have been negative 0. After waiting for more than 3 hours to be seen by a supposed medical professional, I was approached by a lady PA-C Ashima something. I strongly believe her values and purpose of taking up the helm of a physician assistant is severely misaligned. She lacks empathy and bed side manner despite this being a clinic/urgent care, you still have to look at patients/clients/customers coming here as patients with concerns. Just because this is a business doesn't mean you'll treat other humans without dignity and respect. This PA-C definitely lacks those dignity/respect and probably should reconsider being a PA. If you took a job that one of their main purpose is to help people, HELP people not maltreat them and just brush them off with your condescending, disrespectful and non caring tone. This place is still around because of the contract it has with other workplace. But outside of that there's really little care what this place gives to the patients/clients/customers that come here. read more

I had a terrible experience at this place. I got there at 7:10 am for a pre-employment physical. There was only one person waiting that got there before me. After waiting for over 1 hour I got yet more forms to fill out and was told to sit down and wait some more. I waited for a total of 1.5 hours to be seen. After the drug test and physical, I thought I was almost done, but then I had to wait for the doctor in a tiny exam room for an additional 1.5 hours!!!!! Wait times are absurd and there weren't even that many patients!! It was so bad that the staff were walking around the exam rooms passing out snacks and apologizing for the wait. The total length of the actual physical exam was barely 30 min. I waited for over 3 hours for a 30 min exam. Walked in there at 7 and by the time I got out was after 10:30. Unbelievable. The doctor looked so disoriented, like she didn't know what she was doing or where she was going. Checked me for 5 min and walked out without saying goodbye or letting me know the exam was complete. I just waited there thinking she was going to come back in, but 10 min later a staff member walked in and told me "you're done, we'll send it to the company" and left. I found the way out by myself and just walked out. I've done other pre-employment physicals at other places and have never seen this kind of wait times or treatment from doctors and medical staff. Terrible terrible terrible. Keep your damn snacks and provide service on a timely manner. I lost pay for the entire morning because of your incompetence. read more

Concentra - Snacks the staff passed around after a 3 hour wait - Physical Therapy Near Me - Industry, California

Terrible service, they tell to take a seat without mentioning that you are going to wait for three hours while everyone is gossiping, if you dare to ask a question they will reply rolling their eyes. read more

I came to this urgent care because my child was struggling with his breathing. I hate going to KP because it's so big and their concerns are how many clients can be seen in a day rather then quality of care. So many other members at KP recommend Concentra. I went early in the morning to hope to be seen with my baby. It was early and cold that day. I go inside with my baby who has a fever and is coughing while there. The front desk informed me that they wouldn't be able to see the baby because he was not bad enough and they would only take him if it was an urgent matter. I told her that I didn't mind paying out of pocket and she said that it was not possible for us to be seen because my child had insurance. read more

horrible service and incompetence! I tried to make an appointment for pre employment drug screening and a physical exam and they are incapable of scheduling appointments! They're absolutely incompetent at basic services! read more

Overall a great and speedy service. I went in for a pre employment drug screen and had no issues. The nurse who helped me was polite and efficient. I went early in the morning and there was no wait time. For this being my first time here and generally good experience. read more

Supposedly this place is supposed to be open 24 hours 7 days a week. The urgent Care is currently closed and I am sitting in my car writing this review. I have been waiting for 30 minutes for someone to arrive. I came here to do a drug test for work and I kept having to come back since there's so many people ahead of me. Third time the charm and now it's closed. I can't go to another location because my paperwork is inside the clinic read more

Concentra - This sign is a lie! - Physical Therapy Near Me - Industry, California

Had to get a physical done for my new job. Everything was quick and easy until the end. After the NP completed my physical she said the assistants would give me my paperwork that's needed for my job. I was patient after 20 mins went by I popped my head out and asked when I will be getting my paperwork. One of the assistants who is a male, explained that he'll get that too me shortly. Another 20 mins went by and I opened the door, there he was standing in front of the computer. He looks at me and is like "oh yes, let me get that paper for you" .... If it wasn't for me checking on them I would've stayed more than an hour and half just for a piece of paper. Took me almost an hour. Do better! read more

Be very careful coming here if it's for a drug test. They somehow "misplaced" my specimen due to lack of organization? Who knows.. all I know is that I was sent to get my hair follicle test done AGAIN with another FIVE snips. Yup.. good times. I tried to get more information on how this could have happened when I saw the practitioner seal the hair in the bag with my own eyes but they just gave me the run around and pointed fingers at the lab. Since I had to come back due to their errors, I asked kindly if I could at least jump to the front of the line so I can get back to work. Newp, no compassion. Let's see if they can take care of my samples this time around. Employers beware.. they might just like having you pay for another test. ‍ read more

I needed to find an urgent care that opened earlier so I came across concentra in a google maps search which opens at 7 am. Of course, I wanted something a bit closer to home too and this was just about 15 min away. Well worth the drive. It wasn't too busy - maybe a lot of people don't know about it yet - I arrived and was immediately greeted very kindly at the front desk. Did the usual forms and identification/insurance and was in and out in an hour. The dr was very kind and had great bedside manner. I would absolutely come here again for my urgent care needs in the future. What a great experience, all things considered. read more

This is the absolute worst clinic i have ever visited. No reason to have such a spacious clinic and such heavy patient traffic WITH only one provider for the entire facility. Nor do they try to help speed up the process of your visit. They do bare minimum to help. HIGHLY DO NOT RECOMMEND VISITING FOR ANY REASON read more

This place is a bad joke. Stay away from the Concentra on Hurley in the City of Industry if you can. Many people, unfortunately, have to use this facility because it is their employer's workers comp contract. I ended up here because it was a contracted facility with CyrexLabs as a place to get blood taken for a specific blood panel that was to be shipped to Arizona. The joke was on me, when the guy who finally brought me back to take my blood turned out to be the X-RAY technician!! He had no clue what to do with the test kit that Cyrex had provided. He asked me if he was supposed to use both tubes. I asked him if he had a phlebotomist license and he said no. I asked if there was someone there who was trained and certified in venipuncture. He said no, but then said that he would ask the "girl up front." Enter the young woman with 2 1/2 inch fake nails, not wearing gloves, who said she was able to do blood draws. Ha! I let her try once, she couldn't get blood and after digging around for several seconds she gave up. I asked if there was anyone at this facility who could draw blood. I asked if there was a nurse. No. Nope. No one. By the way, this was between 2:55 and 4:55 on a Monday. Sigh. I wasted over 2 hours at this facility with nothing to show for it except for a bruise on my arm, and a ruined lab kit. How can they provide medical care without having people who are educated, experienced, capable and competent? I am quite sure that the medical directors and the Board of Directors of Concentra do not send their family members to their facilities. Stay away. P.S. I called CyrexLab's corporate and filed a complaint about this facility. Cyrex will be sending a mobile phlebotomy lab to my work to do the blood work. read more

2 hour wait and still counting for drug test. Havent even been taken back to the "2nd" waiting room yet. Love spending my day off waiting hours to pee in a cup. There has to be a better system than this. read more

THIS PLACE IS AN ABSOLUTE JOKE! My grandmother is dealing with an injury from work and currently filling out her application for disability insurance, we took the forms in first time doctor filled them out wrong, whatever mistakes happen... keep in mind this doctor is in one day a week on Wednesday every other week! We had to wait 2 weeks longer for the doctor to come in and fill out the forms again. After one week of waiting we called and asked what was taking so long, no direct response finally a week later we show up and the lady at the front desk with attitude says "if we haven't called you it's not ready yet" my grandma proceeds to ask and they say "oh well actually the doctor spilled SOME coffee on it" UH OKAY?!? Shows us the form and it's truly EMBARRASSING! One, why is the doctor irresponsible enough to be drinking coffee dealing with important forms they already messed up once and two, when were we going to be informed about this???, had they called us right when it happened we would've rushed over to pick up new forms and take them to concentra to be filled out immediately since the doctor is only there once every 2 weeks but not even a phone call. Like I said we understand mistakes happened but what?!?? if we didn't show up when were we gonna be told anything ?!? WORST CUSTOMER SERVICE THAT DONT CARE ABOUT PATIENTS NEEDS! My grandmother hasn't been paid in over 2 months but they don't care because they're still getting their check right and same goes for the doctor! They're a joke of concentra and their customer service sucks, to those ladies in the front that after putting my grandmother thru all this still sat there clueless and had the audacity to laugh at her once she was walking out should be fired. read more

Concentra - Physical Therapy Near Me - Industry, California

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Work together to Shut this place down! No patients. No business. no money. I came in here for DOT physical. Everyone at the counter has an attitude. They act like they've been sucking on lemons all day. After I get checked I had this Short Asian doctor.. with the worst attitude I've experienced. He asked me a few questions. He then proceeded to tell me I am over weight based on BMI... I told him it's obvious I weigh more because I lift weights. My biceps are the size of his head. There has to be a different way to determine!!! He says in the most condescending tone- "I'm giving you a three month pass, come back if you can lose weight and just walked out." What an @$$hole!! Why do you even work there if you don't want to help others?! You serve patients so part of your role is service. I can't lose muscle mass in three months it's impossible.. I'll be honest I can probably lose a few pounds.. we all can! But, I don't have a gut hanging over my belt.. how do other drivers get clearance. read more

On my way to this facility I was kinda nervous because of the reviews, but from the beginning of the process of my D.O.T renewal to the end went really smoothly! The front office process my paperwork pretty fast , Claudia front office lead was very organized and professional. The physical coordinator Mrs Ana was friendly and professional felt very comfortable. Doctor Daniel was friendly and welcoming. Overall great place to get clinical work done. read more

Unless I was dying, I will NEVER come here again. Even then, I might consider going elsewhere. The total time was 3 hours to get an Xray and have the doctor speak with me for 2 minutes. Their excuse was they needed to confirm with insurance to get the Xray done.. but it took nearly 3 hours?!?! Also note that they didnt even know what they were taking Xrays for as they walked me in at the 2hrs 50min mark. Considering my son was seen here a few weeks back and we have the SAME INSURANCE, just doesnt make any sense. Luckily, I already had a backup appt with a real doctor's office. read more

It was a pleasure having a health care provider who knows what she's doing. Very knowledgeable and friendly. Highly recommend this location for any services. Definitely a key asset to the company. I believe her name was Ana. She handled the physicals and drug screening for my entire company over the weekend and did so with such ease read more

I didn't really know what to expect when I was referred to this facility but I have to say I was pleasantly surprised and impressed with their attentive and friendly service. I came across some hurdles with paperwork but Claudia stepped right in, took ownership by going above and beyond to take care of everything for me so that I can be seen by the doctor promptly. I told her " you're my angel" Claudia was professional, friendly and punctual in her follow up and communication. She is superb! Once Claudia got all of my paperwork sort out I was seen by the doctor timely and everyone from the receptionist to the technician were friendly and tentative. They even got me to see my physical therapist right away on the same day. read more

By fair the slowest urgent care I have ever been in!!! I have gone to others even during covid and this facility has no sense of urgency!! I will never return here. read more

Came in for a simple DOT physical, called in advance (I live 5mins away) was told it would be 45mins. Have been here for 2 1/2 hours and was told it'll be a lot longer before i get seen because there is only one doctor who is taking care of other patients that require more attention. I don't mind that at all but don't lie saying it'll be 45mins and keep me here for hours, would've gone elsewhere. Never coming back here. I'd give this place 0 stars if it would be possible read more

Not a good place to go, if you can avoid going to that clinic. Service is really bad there, you just wait, wait and wait, then when you finally see the doctor you're in there for 3 minutes just to tell you that in his opinion you are good to go. Not a good place. read more

Don't come here all they care about is getting paid for seeing patients. They don't care if you are in pain they will dismiss you as soon as they can. Companies who hire them want to dismiss patients ASAP. They make you wait hours in the waiting room and they only want to spend 3 minutes with you. read more

Concentra City of Industry Physical Thetapy is wonderful. The staff in the PT department deserves to be acknowledged. Each and every one of the PT therapist are friendly and very efficient. I have learned that a worker's comp issue takes a long time to see it all the way through, but it is worth it in the end. I have not completed my treatment, but for what it's worth I can say I enjoy the therapy as it is baby steps with my se on surgery. The first one was a breeze to heal. All in all I give the PT department 10 stars if I could. read more

Had an appointment for a physical exam at 8am, arrived 10 mins early, filled my paperwork in 10 mins, they had me on the waiting room for +90minutes, did my physical in 30 mins, left the place until 10:30am, horrible experience, I don't understand why the fuck they make appointments if they will still have you wait ridiculous wait times. Make sure you have your phone fully charged or bring your charger for this absurd waiting time. read more

If there was 0 star option I would def opt for it. Before you check in for drug test for your employer, make sure you ask the receptionist for the wait time because I made that mistake of not asking and ended up waiting for 2 hours and 30mins ... from 1 room to another!!! I don't know if they were all out to lunch or under staffed but whatever the case may be... worst wait ever! YOU'VE BEEN WARNED. read more

Toilets seats and floors are dirty like public toilets. Toilet papers and even paper towels are left unflushed in both toilets. I told nurse but he didn't seem to care. I used to go to concentra Anaheim, they provide alcohol wipes inside toilet. They need to hire housekeeping to keep this place sanitary! read more

The name of this place has changed to Concentra. Waited 2.5 hours in the waiting room. Others were being called before me that arrived after me for the SAME test. Then after the long wait, was placed in a physical exam room, where I waited a little longer. To my surprise, they forgot I was waiting in the exam room! Unbelievable! The staff are friendly, but this place is in need of a better system. Avoid this place if you have plans to do something that day because you won't get to it. read more

So when I first arrived the wait felt a little long considering I had an appointment but once I was in the back and being assisted by the staff/nurses I didn't even care. I genuinely have nothing but good things to say about everyone I encountered, the guys, the girls they were all so friendly and just had good vibes. Like I said I was a little bothered at first cause of the wait but I don't even care and didn't care because of the staff and there friendliness. I definitely left with a good experience and would be more than happy coming back to this location. read more

Went in this morning ready to do battle for my mom's medical records. I couldn't wait because she is in severe pain and we needed an x-ray from this office to get her referred to an orthopedic specialist. To my absolute surprise, Ms. Claudia Medina took the time to print out ALL of her medical records and she didn't have to do it because there is usually a small waiting period since the office is so busy. I am so grateful for her...we got everything taken care of because this angel went out of her way to make sure my mom was ok. read more

This place is the worst place ever. Did a intake 30 after getting here. Waiting another 30 minutes and someone else has us do a another intake. Wait for the doctor who actually was a pyshican assistant who couldn't even write a prescription not authorized to. Watching you tube. Then heard me complain about him. So he had the receptionist remove me from the room. Saying I can't stay with my husband due to patient privacy issues. Wow by the way was the best thing because found out they didn't even have a actually doctor on staff. What is a physician assistant going to do for us. Wow read more

Well everyone is truly being honest. I was there for 3 hours! 3 hours for a drug test and a non dot physical for pre-employment. There wasn't even a lot of people when I arrived. I called to make an apt and they told me it's only walk in. I wasn't in no rush but for someone that is, I don't recommend coming here. Staff was nice but the organization was awful. read more

An hour for s simple pee test, and it's Ghetto as they come, there nurse was like " yeah sit here and WAIT" I only want a drug test, it's like they ALL hate there job. Typical workers comp type place. Glad I have insurance, so I won't ever have to go back . read more

I've been on hold for over 55 mins and they keep placing me on hold. They are way understaffed or cant balance lunches right. An employee was injured and sent here for treatment. The employee was supposed to be drug tested and I'm getting the run around. Worst service. read more

Concentra - Physical Therapy Near Me - Industry, California

This is my 3rd time here. The wait is horrendous. This place is close to my house so my employers keep sending me here. It was an estimated wait time upon check-in. Been here for 2 hours now still haven't been seen. I took time off work to do this and every single time I come it's a 2-3 hour wait minimum. This place had stolen precious hours of my life. Someone needs to take control and make this place efficient. read more

The doctor was sweet and amazing. The nurse and other staff were very kind and helpful too. Shout out to Gabriel, really down to earth and a pleasure to talk to and work with. Good location with low traffic. I'd recommend 'em. read more

I needed to complete a drug screen test for pre-employment requirements and was sent here around noon. I checked in with the receptionist and took a seat in the lobby. The lobby was full people completing pre-employment requirements and injured people. It looked like I was going to be there for a while. I asked one of the medical assistants if they had shorter waiting times later in the day or evening. She said that evenings are slow and may have a shorter weight. I left and returned at 6:00 pm. The lobby only had a handful of people weighting. Desiree checked me in and said they would call me in a few minutes. About 25 minutes later I was called to the back. Gabriel administered the drug screen and I was out before the hour. Both Desiree and Gabriel were very polite and professional. read more