The WORST customer service I have ever experienced. The lack of communication and effort to…read morecommunicate with me about my phone from the beginning. Apparently the screen isn't even the problem but they didn't tell me until the day it's supposed to be ready. Then he wanted me to pay for the screen and something else!
I bring my phone and tell the desk lady that my screen went black randomly while on a call, I could still hear it and the alarms would go off until it died. I told her I plugged it in and it showed a lightening bolt charge sign but that was it. There was a crack in the screen as well but from weeks prior. So the guy replaces the screen and 2 hours before I'm supposed to pick it up, 8 Days after dropping it off, tells me that it isn't charging and it will be more to fix it.. Not to mention they tell me one price and then 2 weeks later when I came back they try to charge $1000 pesos more for the same service. Said they would honor the price since I had it in writing. When I went to recieve my phone back, the man was the RUDEST and most sarcastic man I have encountered. He would not listen to what I was trying to explain and would respond with some rude remark. I raised my voice feeling offended and he started SCREAMING at the top of his lungs and then started screaming in another language. I was scared so I screamed back, demanded my phone back and waited. He put back the cracked screen and I left. The phone definitely looks worse than when I left it and now I'm worried he messed it up more. Seems like a huge liar and a psychopath. Definitely rethink choosing EuroFix
