I was never the type to leave review(s), but today is the day that I do! If I could give zero…read morestars, I would. I was referred here by my PCP as a new patient. My first appointment on 11/10 at 8:10 a.m. was a mess: the waiting room was packed, check-in lines moved slowly, and although I arrived at 8:00 a.m., I wasn't checked in until 8:50 AM. It's as if they scheduled everyone at the same time. A manager apologized and rescheduled me, promising a better experience next time.
On 11/20, check-in was smoother, and I was seen quickly. Dr. Jabren was courteous and recommended surgery, but the visit felt rushed, given the significance of that surgical recommendation.
What happened next is why I'm leaving this review. From 11/20 to today, 12/15, no one from the office has called to schedule the procedure, despite my multiple voicemails, near-daily calls with updates, and a patient-portal message that went unanswered. Kathy in billing was helpful in getting hospital approval, but the overall lack of follow-through on scheduling was unacceptable, especially with a note in my chart about a possible lingering infection.
For comparison, Advanced Urology in Alpharetta with Dr. Kushan Radadia scheduled me within 24 hours of my first call, reviewed my prior records, took the time to explain the plan, and booked my procedure the next day, which is this week. Meanwhile, I am still waiting to hear back from Urology of Greater Atlanta as of 12/15. HA!
As someone who reviews medical records for plaintiff-side medical malpractice, I'm acutely aware of how dangerous delays can be. I'm not a medical expert, but a lingering infection over months can progress and cause serious complications. My experience here reflected an avoidable delay in care and poor coordination. I'm grateful I knew to seek a second opinion and go elsewhere when I wasn't being cared for appropriately. I appreciate the staff who tried, but I cannot recommend this practice. I chose Dr. Radadia instead; even with an hour-plus drive, the difference in responsiveness made it worth it.