Headline: A "Factory" Experience - Avoid if you have serious injuries…read more I would strongly advise anyone dealing with complex surgical recovery to look elsewhere. My experience at NovaCare was disorganized and, frankly, unprofessional. Zero Continuity of Care: Over the course of my treatment, I was rotated through at least 6 different therapists. It is impossible to build a consistent recovery plan when you have to re-explain your history to a new person every session. Lack of Attention: I was frequently seen at the same time as 2 or even 3 other patients. I am paying for professional expertise, not to be one of several "stations" a therapist visits for five minutes at a time. Trainee "Guinea Pig": On multiple occasions, a trainee was essentially practicing on me. The supervisor would explain a technique, the trainee would fail to execute it correctly, and they would have to start over. This happened on my time, yet I was never given extra time to finish the exercises we missed due to their teaching moments. Harassment via Communication: The billing and marketing departments are relentless. I received daily text and email "overkill" regarding payments. Even 3 months after stopping treatment, I am still being hounded by emails to the point where I've had to threaten a harassment report just to get them to stop.

I chose this facility because of the proximity to my home. I would not however, recommend it if…read moresomeone asked. Truthfully my husband went there for a few visits and was underwhelmed. I should have used that as my guide. The environment feels very unprofessional as soon as you step foot inside. It feels old and not kept up. The sign in sheet says to announce yourself when you arrive, if you're new I think. Rarely if ever does anyone even greet you when you arrive. You truly are a number. It's a factory. The room where most people do their therapy is small and overcrowded with equipment and people. You always have to move out of the way so people can get by. More times than not I had to wait on equipment. Many times I had to share the parallel bars with another patient. No privacy at all. Probably one thing I disliked the most was that the therapists were jumping between patients, sometimes 2 or 3. Also be aware that most of the therapists are assistants, not PT's. I had a wonderful assistant Brittany, but just be aware. I was dissatisfied pretty much from the beginning and the onus was on me to leave, but I went for 11 sessions before I switched to another facility. I will not review the clinical part of my therapy on this site.

The practice doesn't care about patients. They refuse to do surgery if you cant pay insurance…read moredeductible up front. No payment plans offered.

From the owner: About The Practice Orthopaedic Institute of Dayton is a…read moreone-stop-shop for medical imaging, durable medical equipment, physical therapy, treatment of musculoskeletal injuries, and orthopedic surgery, with three main convenient locations in Dayton, Springboro, and Tipp City, Ohio, and two satellite locations. With 50-plus years as an established medical practice, Orthopaedic Institute of Dayton is the oldest and most respected orthopedic practice in the region. The practice began in 1971 as Dayton Orthopaedic Associates in a downtown location with only two doctors, Dr. Pietro Seni and Dr. Daniel Camacho. In the early years, their doctors were general orthopaedists. However, Dr. Camacho wanted to limit his practice to hand surgery. It was then decided that all physicians would have a specific specialty - a unique concept in the 1970s and 1980s. In 1980 the practice's name was changed to Orthopaedic and Hand Surgeons and was located on Woodman Drive in Dayton. Dr. Frank Mannarino (sports medicine) joined the practice in 1981, followed by Dr. Richard Forster (total joint replacement) and Dr. Paul Nitz (sports medicine) in 1991. Gradually, the practice kept growing and solidifying the subspecialty orthopedic philosophy. Dr. Eugene Kim (hand) joined the group in 1998, followed by Dr. Kevin Paley (sports medicine), who moved his practice to the Orthopaedic Institute in the early 2000s. Dr. Jeffrey Hoskins came to the practice in 2005 following his spine fellowship. Dr...

I'm deeply disappointed in my experience with this practice. My husband had a great experience with…read moreDr. Steimle for both knee replacements, so I expected to be in good hands for my partial meniscectomy. Unfortunately, poor communication has consistently derailed my recovery. **Nerve complication:** I developed a rare nerve injury from the pre-surgery nerve block, causing excruciating nerve pain in my right foot that at first shot all the way up my right leg. In the days following surgery, I visited the ED once and called the on-call physician twice about the pain. The second call was particularly discouraging -- before I could finish a sentence, Dr. Matt Heckler interrupted me and said in a scolding tone, "Look, you either need to go to the emergency room, or you need to just CHILL. I can't diagnose you over the phone!" The nerve pain has persisted since surgery. Again, the nerve complication itself is not Dr. Steimle's fault -- but Dr. Heckler's response to it made me feel like he thought I was just being "dramatic" in reaction to "normal" post-surgical pain, when there was nothing "normal" about it. **PT referral:** I expected to start PT the week after surgery. Instead, either the referral was never sent or never went through. I only found out at my 3-week follow-up, when the assistant resent it -- and we still had to follow up with the PT clinic directly to confirm they'd received it (they hadn't). I started PT roughly 5 weeks into what should have been a 6- to 8-week recovery window. **PT attendance and the office manager:** I have coexisting health conditions (IBS and a medication with unpredictable GI side effects) that forced several cancellations. One week, I left a single voicemail canceling both Monday and Wednesday appointments specifically to avoid a last-minute cancellation on Wednesday. PT marked Wednesday as a no-show anyway. When the office manager called, she implied twice that I was lying -- once about leaving the Wednesday cancellation voicemail, and again when she insisted I'd been given a direct phone number to PT at my first appointment. I had not. My appointment printout listed the main office number she'd just told me I was wrong to call. ‍ **In-home PT referral:** Given my health situation, in-home PT made far more sense. Besides, I didn't appreciate the way the PT clinic office manager treated me, so I cancelled clinic PT, and requested a referral to in-home PT on January 25 by voicemail and through the Healow portal. No response until I sent another message on February 3 -- when the assistant replied that she'd send the referral, though she found it "unnecessary." It was apparently never sent. As of March 6, the home health agency had no record of receiving anything. After another message, I finally got confirmation today (March 11) that the referral went through today. I start in-home PT tomorrow -- over three months after surgery. My knee currently hurts worse than it did before the procedure. I sincerely hope the delay hasn't caused lasting harm.

Lord have Mercy !! They put you on HOLD for 20 minutes to half an hour. Scheduling an appointment…read moreis a NIGHTMARE !!! They all have the same number, so you cannot dial direct to the various locations. Dr Reed was ok, however, you simply cannot schedule an appointment in a timely manner.

Five out of five stars for Xcel. I have been twice for different issues and was completely…read moresatisfied with my results. I would highly recommend Xcel to anyone needing physical therapy. Everyone there is friendly, kind and helpful. The physical therapists are very knowledgeable and caring and to me tops in their field.

I highly recommend Xcel Sports Medicine for transgender people who need physical therapy. I was…read morereally nervous and put it off for YEARS because I am a trans man, but both therapists I have seen so far over the past month have been very affirming, open to my input, protective of my privacy, and understanding of my specific medical needs as a trans person. I went for back pain due to my chest, exacerbated by years of binding. I now go to my appointments in just a T-shirt and my loosest sports binder (a "sports bra" when worn by others)--something I would NEVER do in any other healthcare facility. The receptionists gender me correctly and make me feel comfortable. I even came in with an LGBT specific shirt one time. My therapists (Sam and Brett) also make sure I get a private, closed room every time instead of working in the group room. I'm starting to feel better, and its because they listen to my specific binding concerns and are also very skilled. I'm sure the rest of the team is too.

If I could rate a Zero I would. My mother was there for PT…read morerehab for a broken leg/hip. One aide, Amy, was fantastic. The care beyond her was atrocious. In less than 48 hours my mother was taken, by ambulance, to the ER for shortness of breath. I stopped by one week later to give them an update to find her room cleaned out & her belongings boxed up! We never rec'd written notice or a phone call re: "bed hold", which I am only now familiar with. Now the staff & administration are lying trying to cover their tracks because they did not adhere to the state standards and requirements. The food, when delivered to her room, was ice cold, inedible. The evening aide turned the a/c, in her room, to 62 both nights. That was the care she got overnight. I do not recommend Cypress to care for your loved ones.

Hi it's been four years since I was at this facility for rehabilitation after a car accident. I…read morehad broken my neck and needed slot of rehabilitation. There was a young guy who came in every night before leaving who washed if I needed anything before he left for home. I can not say that there wasn't a person who wasn't caring and nice. I can only speak of my experience there and I was so thankful that they got me strong enough to go home. Also the family must stay involved with your care. At any nursing facility it's a must. Thanks to all who was involved of my care. The food was okay. If they had something that I didn't care for they offered me something else. I suggest that if something is going g wrong get in touch with the owner.

Dr. Davisson deserves 10 stars instead of 5. He is the most caring and compasionate doctor I have…read moreever met. He listens and takes his time explaining everything to make sure you understand. I would highly recommend him.

Dr. Andrew was not only efficient and knowledgeable but he was also informative and personable. His…read more"bedside manner" is very good and you can tell he seriously cares for his patients. Personal side ~ he took care of my wife. She is my soulmate and my helpmeet! I so appreciate how Dr. Davisson took care of my sweetheart!

Cutting Edge provided therapy for my wife following a knee surgery. She could not be more pleased…read morewith their attention, interest, and effective program. Jason, Gary, and Andy were the absolute best.

All the therapists were great and helped me. Gary, Andy and Jason were great. They were punctual.read more

I was not a big believer in physical therapy but decided it was worth a shot. They have helped me…read morereduce the pain dramatically in just 2 weeks. Only wish I would have gone there sooner.

Top notch PTs in a fun atmosphere! Chris, Abbey and Grace are the best! Makes the drudgery of pt…read moremuch more tolerable. Fridays are cray-cray day - guaranteed to make you laugh.