TLDR:
Got service for caulking bathtub…read more
Bad job and would not refix.
Issued refund but took a LONG time to receive.
End of day, TERRRIBLE communication from PGA.
My parent's got service at their home for a few things.
This was all done and paid for on 09/15/2025.
Everything was done fine with exception of caulking around the bathtub.
1) The caulking was not done well
2) There was no communication as to not use the the bathtub for a given period of time
I reached out to PGA and spoke with the scheduler.
He told me any disputes would have to go thru his boss, Rob.
He forwarded me to Rob's number, and I left a message.
This was on 09/16/2025.
I did not hear anything back so I reached back out on 09/24/2025 and left another message for Rob.
Rob called me back on Thursday, 09/25/2025, and I explained to him what the situation was.
I sent him pictures of the poor service and he said he would have to look into it and will let me know.
Monday, 09/29/2025, still nothing from Rob, so I texted him.
They responded and said Rob is out of the office this week at a conference in Colorado and will be back next Monday.
I responded with a bit of frustration as I talked to Rob on Thursday and he NEVER mentioned that he was going to be gone for a week.
I would think if he was going to be gone he would wrap up my situtation or pass it along to someone else in the organization.
But we were patient, we gave them the week.
Monday, 10/06/2025, still no call back or communication from Rob.
I reached back out to get a status update.
He finally respondeds saying he wasn't pleased with the appearance (from the pictures we provided) and that he can schedule another visit to correct the problem.
I told him that we would not expect to be billed again since we already paid for this service.
He said since we ran the shower too soon (reminder, the service tech never gave my parents any communication that they should wait any ceratin period before usage) he'd stil have to charge us labor.
I responseded if he cannot fix it free of charge, to refund our money and we'd take our business elsewhere.
No response for Rob.
Wednesday, 10/08/2025, I reached back out to him.
He responded that they could not redo the service free of charge and that he will issue a refund for $131.88 thru a check thru mail.
I said, ok, we'll look for the refund in the mail.
Wednesday, 10/22/2025, we've still have not received the refund so I reach back out. We are pretty frustrated at this point.
No response again, so I reach out again on Thursday, 10/23/2025 and got a hold of someone.
This person told me, since Rob supposed issued the refund, any resolution has to go thru Rob.
And Rob is currently out all day in meetings and a message has been relayed to him.
I expressed my frustation saying, is there no other person that can help. We've waited patiently already close to a MONTH.
All this person could offer was an apology.
Finally Friday, 10/24/2025, Rob responds and says check is in the mail.
Not apology, nothing.
I respond expressing more frustrations also saying I will leaving a bad review for them.
Ofcourse he responds quickly now when he hears he is going to get a bad reivew.
Thursday, 10/20/2025, my dad finally receives the refund check in the mail.
So yes, PGA does do good work. But when it is not good work, good luck working with Rob on getting it resolved.
DO NOT expect any kind of reasonable customer service, communication from Rob
