Everything! And the price was better than expected…read more 29 very happy passengers. Very clean, comfortable and on tim

Chartered a tour bus to transport a large group of 23 from a hotel in Bellingham Washington to the…read morecruise ship terminal in Vancouver Canada. Rose the owner was amazing to work with. Quick to reply and had excellent communication setting everything up for the trip. Our driver Jack was right on time for both pick ups and did an excellent job. Wish we had more time in Vancouver to do the local things and have them give us a tour. Will definitely book with Bestcan tours again.

We did the six hour Vancouver tour. Our tour guide, Sam, was knowledgeable and a great driver. We…read moreenjoyed seeing Stanley Park, had a blast at Capilano Bridge and going to the island followed by the Vancouver Lookout. It was wonderful to be able to enjoy the sites of Vancouver. We were able to go back to see Gastown and Sam's knowledge helped us to enjoy our time on that street.

We chose the Vancouver City Highlights tour with the two addl stops included: Vancouver Lookout &…read moreCapilano Suspension Bridge (a must see)! Kyle was our guide, not only was he professional and a wealth of information but so funny! Bonus! Highly recommend this tour.

It was ages ago, yet an unforgettable experience. The tourist spots were lovely as were the…read moreshopping malls visited with plenty of time to browse to our hearts' content. The last trip for Mum and I was an excursion to Oregon where we visited the beautiful holy sanctuary atop a mountain. The hotels were good choices, clean and comfortable for an overnight stay. The trip back to Vancouver included a stop at the Seattle Pacific Outlet Mall, which was quite an eye-opener for those who'd already exercised their shopaholicism as I did. So, window shopping was the only action left to fulfill. Thanks Supervacation for a memorable trip.

WORST tour agency. DO NOT BOOK THEM!!…read more Tour guide was very unprofessional, condescending and commanding. They have the worst customer service. He demanded we gave him "service fee" right in the middle of the trip. You would spend 4-5 hours on the bus traveling to different places almost every day. But you only have very limited time to enjoy each destination. Everything was very rushed. The tour is designed in Chinese style so the food is mostly Chinese and almost every meal is timed.

This review is on behalf of my father's vacation experience. After listening to him recount his…read moreexperience with Charming Holidays, I felt compelled to write this review to share his with potential consumers. He and two friends joined the Rocky Mountain 4-day tour early in July. The itinerary was great. The views were captivating (as expected of beautiful BC). Accommodations were also fine. Things go downhill from here, though. Throughout the trip, the coach's air conditioning did not work. Additionally, the tour guide's unwillingness to help/poor problem solving and bad attitude made this trip almost torturous. Starting from Day One, the bus's air conditioning did not function. Over the next few days, the coach was changed twice more, but the air conditioning still did not work. This is during BC's peak summer weather, where the coach's interior was as hot as a sauna. I can only imagine it to be suffocating. Worst of all, the tour guide was not sympathetic to their situation. The most he did was pick up the phone to call head office to change coach buses. When the subsequent coach buses continued to malfunction, and the other passengers began to inquire, the tour guide was defensive and would argue that he already called head office and did his best. In addition to his bad attitude, the tour guide had poor language skills. The tour promises a trilingual tour guide to cater to their Mandarin, Cantonese and English-speaking customers. Aside from being fluent in Cantonese, his Mandarin and English was near incomprehensible. He did not know proper word usage. Worst of all, he was mistranslating information that he spoke in Cantonese, to other non-Cantonese speaking passengers! This is unfair to the other passengers who paid into this tour expecting a fluent tour guide. There was also no music or movies played on the coach over the duration of the trip. When passengers inquired, the tour guide would simply say that the driver didn't like noise and music would make him fall asleep and would be a hazard. This is a poor excuse! When the passengers expressed their dismay over this (and many other issues with the tour guide that I won't go into detail here), the tour guide was unapologetic. After all this, the tour guide demanded a tip, and said that it is stated in the contract that a tip is mandatory. Of course the passengers would comply, but how is it fair that the customer comply when the service provider did not deliver on their terms? I.e., the itinerary promised a "deluxe air-conditioned coach", but there was no air conditioning, nor was it a "deluxe" experience; poor customer service, poor language skills etc. Overall, the trip's downfall was partly the coach malfunction but mostly the tour guide's attitude. Charming Holidays should really consider who they bring onto their team, as this tour guide is quickly tarnishing any positive reputation that Charming Holiday has. The tour guide had zero empathy for the passengers, poor language skills and knowledge of the attractions, was defensive, had a bad attitude, and made it clear that he didn't care about Charming's customers by arguing with them. It is hard to believe that someone with 10+ years experience (the tour guide proclaimed), that he would treat his tour passengers this poorly. Passengers would have been more forgiving and easy going about the hiccups throughout the trip if the tour guide had been more friendly and more helpful. Overall, 1 out of 5 stars, for the itinerary and scenery, no thanks to the customer service.

I also just came back their 4 day Rocky Mountain tour and really really not happy about a few…read morethings. 1. The mean included in the tour was not good. We paid $206 plus tax for 8 meals, that is $25 per meal, but what we got was like a $5 breakfast and all the other meals worth less than $25. 2. I didn't know tours here included shopping trips. The last day of the tour is totally just for shopping and added many hours of driving. The 4 days tour only have 1.5 days of spending at the national parks. We stopped at 3 shopping places during the tour. 3. Due to they couldn't book a hotel on the way for the last night, they drove us to a hotel that is 1.5hr more each way. So we had to spend 3 hrs. more on the bus. 4. They have very bad cancellation policies. Other than hotel, their meal and tickets to park is also non-refundable. When I talked to them, they said everything is pre-booked and pre-paid. Which is so not true, because they changed hotel for us at the last minute and included where we have dinner that night. It was totally not pre-booked and pre-paid. I saw the tour guide paying for each meal. I think the tour company just pocket the meal money they charged us when 4 of our family members cancelled the tour due to emergence. 5. We were force to pay tips $10 each day, even on the day that they only took us to shopping. I would much rather they let us spend one more day at Lake Louis, or drive us back to Vancouver one day early. But the thing is even we don't like where they are taking us, we had to pay them. 6. The driver smoke inside the bus while he waited for us. So when we back on the bus, it smells so bad and I have a 6yrs. old that force to smell smoke. I complained to the tour guide, but nothing changed, it happened for the 4th and 5th time. And we had to pay them tips no matter what.

Stay away. My…read moreparents had a terrible experience with this company and its tour guide, Tom Tong. My mom was maybe 5 minutes late one morning to the agreed bus stop, that happens right? Any good tour guide would smile and remind her to be in time. Tom Tong nastily threatened to leave her at location the next time she was late. Wtf? What kind of customer service is that? Because it's a Chinese tour, most of the patrons are older Chinese people who speak no or very little English. During the duration of the tour, Tom would purposefully wrongly translate what Canadian residents were saying, essentially lying to his tour and taking advantage of them. At the end, due to his terrible service, my parents only yippee the required amount of $8 per person. Tom confronted them, saying that they didn't tip enough for such a large group and that it was shameful. They didn't even want to give you the required $8, Tom... My parents filed a complaint with the company, and all they got in return from the company was that it was MY PARENT'S Fault. What!?? Do not go on this tour.

Absolutely no organization and inconsiderate of their customers…read more This past week, my parents went through this company to tour Vancouver. They weren't allowed to go to the bathroom for 4.5 hours at a time. Really? No rest stop for that long? On one of the days of their trip, their tour bus busted a tire. Because the bus driver needed special equipment to replace the tire, he had to drive dangerously through winding roads near cliffs for at least an hour. My parents are regular parents, around 60. They can't tolerate these kinds of things. On the last day, they were told to wait at the hotel entrance for the company's bus to take them to the airport. However, they didn't realize until last minute that they were supposed to take the hotel shuttle to the airport. My parents were hardly notified about the trip's schedule so they never knew what was going on. My parents still work and they are the type of people who go through their days with schedules. My father is a health professional and my mother handles so much business that she charts things for each month. If you are a representative of the company, please contact me. I will gladly tell you their experience and how much they suffered.