It was easy to book a hairdresser online through their website…read more
I booked a haircut & style appt w/Asja
Receptionist was very warm and friendly
Asja was very busy. She was a few minutes late into my appt, which was fine, since I wasn't in a hurry at that time. Asja is very friendly and personable.
At one point before she started cutting my hair, she asked me a question and I didn't understand what she said (she speaks w/a very strong accent). She picked up a razor and asked if it was okay if she used it to cut my hair. I said sure, why not?
As I was waiting to pay, I just so happened to confirmed the price of my haircut - and that's when I found out that w/her utilizing a razor, they charge an additional $10! I told the receptionist that I had no idea that it cost more! She said, "oh, well, then we'll just charge you $5." I really don't understand why they would charge more for this and can't justify the extra cost since all she did was use a different tool and honestly, it seemed much easier for her to use rather than a pair of scissors (which she did use, as well).
I was completely put off by this. If you're going to offer a certain type of service but not tell the customer that's an additional fee, that's just shady.
It's a shame, because while I think she did a good job cutting my hair, I don't care for people not being completely transparent with me.