I had been warned about the service in this store, but I never make my decision on someone else's experience. I went in the store and was pleased with the product (French) ..... pricey but nice. I bought a few hundred dollars over three days, one item was a nightgown a gift from my husband. It was not really what I wanted, so I took it back in same tissue and bags tags intact. I had left the receipt in Kitchener. I did not want a refund. The item I was purchasing was twice the price. They finally decided they would let me return it, but would charge me a 15% restocking fee. The store is a very small walk through...,,, at any rate I left the other things I was going to purchase as well, and let them know I would Not be back. The owner is my neighbour who walks past my house every day. So much for neighbourly trust. read more