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    Compensation Charters

    5.0 (1 review)
    Open 6:00 am - 12:00 AM (Next day)

    Services - Compensation Charters

    Boat charters

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    12 years ago

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    Rod 'N' Reel Marina - Rod 'N' Reel Marina

    Rod 'N' Reel Marina

    (3 reviews)

    So disappointed with the customer service. We had rented a pontoon weeks ago and made arrangements…read morewith family from out of town. We received a call this morning the boat is not available due to engine failure. Ok these things happen. But the fact that they knew a week ago and only called us a day before our scheduled rental is extremely frustrating. When asked why they waited so long, we were told that they thought someone had told us. Huh, then why did you call us to tell us today if you had thought someone had already told us? It's impossible to get a rental in July on a Saturday the day before, so now our plans are shot. We would have just liked to have been given some consideration when they knew the boat wasn't going to be up and running. We understand that things happen, but advance communication would have been nice and have shown a courteous customer service. We have rented from them once before and the pontoon boat that we rented was very nice. We couldn't take it out on the bay due to a Coast Guard advisory so we took it up and down the creek for a slight discount, which we had to make an argument for. I mean we could walk faster than we sailed the boat and we didn't even use as much gas as we would have...long story short...it was an argument to get a SLIGHT discount and they had an attitude with us as well. All in all, beautiful boats, gorgeous area....but the customer service needs to be worked on and unfortunately that is what is remembered. Just be KIND.

    First and last time season slip holder, brought my boat hear for this season after seeing the…read moreplace.I live 5hrs.away so I come down twice a month. Thought when I came and brought the grandkids they could go to the pool to entertain themselves WRONG. They closed the hotel pool, but they have another pool not in the hotel but they tell us that pool is for hotel guests only. My contact states we have pool access, all there websites state the marina has a pool we just can't use it. Like I said first and last year.

    Compensation Charters - boatcharters - Updated May 2026

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