The care team that helped my mom in East Tawas were fantastic. Whenever my mom needed something,…read morethey were quick to make sure it was delivered promptly. They listened, cared and empowered us to make the hard decisions. After my mom passed a nurse stayed with us for several hours while waiting for the funeral home in Saginaw to arrive. The funeral home stated that it is rare to have Hospice stay and wait for them. I was thoroughly impressed with the communication for appointments as well as the aftercare. I received several phone calls and mail communication inquiring how I was and offering grief services. This was an extremely difficult time for my siblings and I but Compassus was there every step of the way.

Compassus took excellent care of my Grandfather. They answered all of my questions and even came…read moreto his house in the middle of the night when he was having some pain. The staff was caring, compassionate, and very supportive. If it wasn't for them, we would not have been able to keep him at home like he wanted. Thank you for everything that you did for my Grandpa and my family.

This facility is clean and the staff is exceptionally friendly and knowledgeable. I've had…read moreexperience with other hospice facilities and Angela sets the standard for quality care.

There is a staff member at the Angela Waterford hospice facility who is horrible. The first night I…read morearrived after-hours, frazzled and heart beating in my chest, she coldly opened the doors for me when the automatic opener didn't work, then coldly marched down the long corridors in silence- obviously annoyed that she had to leave her desk. I have caught her gossiping negatively with other staff members who, though mostly lovely, seem intimidated and unduly influenced by her military style meanness. There is very little family support at the Waterford facility (grief counseling once a month) and adding an unwelcoming, unkind personality to the mix during an already stressful and surreal experience is too much to deal with. There's a reason for the saying ''one bad apple spoils the bunch.'' She seems to be a ringleader... and her energy is a downer.

I met with Stacie to explore options for my mom, and she was incredibly knowledgeable, patient, and…read morehelpful in answering all of my questions. The facility is very nice and clean, and most importantly, the residents looked happy and well cared for. Stacie showed me a couple of apartments, and I'm looking forward to my mom enjoying her time living there.

My mother and father went to American House together about 9 years ago. My father lived there until…read morehis death in 2014 and my mother recently passed late in 2020. My parents considered American House their home and enjoyed living there. This is just a reality, you can't live in Senior Living that also provides for in-house medical assistance without running into some snafus along the way. It just happens. My parents also used The Med Team - we were very grateful for their presence and over the years we have had, for the most part, very wonderful and reliable aides. At the end of my mom's life we also called in Hospice to help us in addition to the Med Team. They did work side by side and my mother's care was so tender by the Med Team. The Administration of the house is currently run by top-notch managers. Samanatha has been terrific throughout the pandemic to keep risk low for those who live there. As a result, there have been few incidences of Covid and no superspreader events. Their activities coordinator is exceptionally creative and forever busy offering a wonderful variety of events for residents to take part in even throughout Covid. And Rod, the maintenance overseer, does more than great maintenance - he becomes part of the residents lives and is a great teaser, giving residents personal attention beyond fixing something in their apartments. One of the downsides is the quality of the food served there but I have checked other places and there seems to be some level of problem everywhere. They do, however, also work to accomodate specific dietary needs. Someone from dietary came each week to talk with mom about what she could eat based on the menu for the week. Often they could work out a substitute. They were very helpful! The dietary servers are very friendly and cheerful. I would recommend American House as a place to consider for yourself or your loved one. *Just note that for anyplace you consider, if your person is not totally able to take care of themselves, it is always wise to have an active advocate for them on the ground anywhere they reside to take care of issues when they arise.

I absolutely love this team and they have ALWAYS gone above and beyond for the residents at my…read morefacility. I have nothing negative to say about them. Everyone is wonderful to both our staff and residents. I absolutely 100% recommend these guys to anyone who is looking to put their loved one on hospice. Better than any other hospice/home health facility in the area in my opinion.

This is the review that I left for Hospice of Helping Hands in case anyone is wondering exactly…read morewhat my loved one and I experienced. My loved one was put on hospice due to stage 4 pressure ulcers with exposed bone. He had 3 consecutive primary nurses during his time with them. The first insinuated that it was my fault his foot turning black as I was his primary caregiver and he wasn't taking his medications. I lived long distance as do a lot of people in my position and wasn't able to see to it that he took them daily. I was also trying to spend as much quality time with someone who was so dear to me before I lost him. I was also told that he needed to accept the fact that he was dying and he was told "don't be surprised if your big toe falls off." Next, when the medical supplies he had ran short, I was told by the 2nd nurse that Hospice of Helping Hands is a non-profit organization and they work with donations as if his insurance company wasn't paying for him to be taken care of. Instead of ordering the proper supplies, telfa pads with tape on the back side were put on his wounds with the tape applied to severely compromised skin, his leg was wrapped with an adult brief and a large maxi pad was used to pad it because "it would be too expensive to use ABD pads daily", which is what they should have been using to protect his skin from further breakdown. When he couldn't take oral medication and his pain was uncontrolled for days-he went 13 days without eating. Multiple calls were made to the company from me and two others to have a morphine pump put into his picc line. At that time the nurse told me that if he became nauseated, they could put something for nausea into his picc line. The oral medication wasn't effective and he often vomited it and the other option was to hold a Compazine suppository in his stoma for a half an hour each day which was undignified to him and further diminished his quality of life, something that apparently didn't matter. I fought the company multiple times as his best friend did also and they blatantly refused to help him. In addition, I was told that they couldn't get the Carraclenz spray that they were using on his wounds as well as saline, which the nurse told me was unavailable anywhere and had resorted to buying bottled water from the grocery store and using that.I promptly called Walmart Pharmacy only to find out that they had saline. When I called to ask about the Carraclez spray, I spoke to a different nurse and she asked me why I wanted them to start using this. I also found out that she called the company that makes the spray and it wasn't supposed to be used on wounds that extensive. I made complaints to West Branch Hospital as well as the state which prompted the executive administrator to visit him. I was told by her that according to her records he wasn't nauseous and that there must be a breakdown of communication between us.She offered what he had already tried and hadn't worked or hospitalization which directly against his wishes; if you added up the times he spent in the hospital, it would total easily over a year possibly more. Apparently if you see someone dry heaving and or vomiting, that isn't a sign of nausea. I contacted a lawyer and was told that if treatment was refused, this is considered negligence as well as malpractice. After a conference call with his medical team they again refused to do anything more. I asked if I could be trained to put nausea medication into his picc line and they wouldn't even look into it for me even though a friend who works in hospice downstate advised me that this is simply untrue and told me to bring him there where he would receive better care. The doctor then told me they had other patients to discuss and hung up. My loved one suffered for months and at the end went 20 days without eating even though he continually expressed that he wanted to eat. He described his experience as hell and felt that the company was waiting for him to die. His body was decaying while he was alive and the mental and well as emotional torment that he expressed was horrible. Although his last primary nurse as well as the social worker were amazing, the doctor whose care he was under and the executive administrator had no compassion. For them to allow someone whom they were supposed to keep comfortable to suffer such a horrible death was unacceptable. Not only were they supposed to care for him but me also. I lost 25 lbs. in 2 months due to the stress of seeing him suffer as well as constantly fighting the company to do their job. This experience was hell on earth for both of us. By the time my loved one passed away, his leg was black up to the knee and the knee cap was only hanging on by a thread. His sacrum and spine were exposed and his right hip bone was prototyping from his body by several inches, yet this wasn't enough for the administration to feel an ounce of compassion and try to make him comfortable. Hospice is supposed to do every

From the owner: We are a non-profit organization that has been providing hospice care in Northeast Michigan since…read more1979. We are an affiliate of the John Tolfree Health System and currently service Arenac, Crawford, Gladwin, Iosco, Ogemaw, Oscoda, and Roscommon counties. We provide care for patients who have been diagnosed with a terminal illness that is no longer responsive to curative treatment.

I am so thankful that my family worked with Honor Hospice during my mothers final days. The entire…read moreteam was respectful, compassionate and supportive to my mother and to our family. I would recommend the Honor Hospice team without reservation.

The Honor Hospice team provided exceptional care of my mother during her final days. They were…read moreattentive, compassionate and professional. Honor Hospice worked with the facility my mother was in to ensure that she was comfortable, and advocated to ensure my mom had everything she needed. I am grateful to Honor Hospice for the support they offered to our family during a difficult time.

This place do not have their act together. They promise some…read morething at the enrolment but deliver some thing different. When call on 24/7 number they hang up and just let you wait in the que. They said that nurse will come but I never heard anything from any one back . If anyone really care about their loved one. My advise is stay away from this place as far as you can. Their service is big lie

Liz was the absolute best-responsive, caring and compassionate. Though we ended up having to switch…read moreservices because they aren't contracted with the hospital, who had their own, she continues to check in and encourage and support our family. I'm grateful for her; she was an angel in a time of grief and loss.

Very compassion and caring. They helped so much with my sisters transition. Quiet, reflective and…read moreprofessional atmosphere. When I left the facility for a couple hours I came back and the director was in the room holding my sister hand while she went through a tough moment of discomfort. My sister was not even conscious at the time and yet they were still with her.

Love this place ! Took great care of my brother, my dad and also my husband ! Very caring !read more