The front office cancelled my appointment multiple times. Front office is extremely rude,…read morecondescending and very incompetent. Good luck with the 8051 S. Emerson Ave Suite 200 location...

I had Dr.Paul Haynes and he was a great listener and gave me a plan of action before I left that…read moreday. I was very happy with him as my doctor.

Care was fast, efficient, and friendly on a Wednesday afternoon. Staff was cooperative and eager to…read morehelp. I felt well taken care of.

I went in while experiencing a miscarriage. I arrived at 7pm and was told that an ultrasound tech…read morewas on call and had already been called due to another patient experiencing the same symptoms that I was and needing an ultrasound as well. I was told that once the tech was called, she had an hour to report in so it may be a wait. From about 8pm when I was moved to the ER side (apparently required due to needing an ultrasound), I was left in the room and would leave to go out in the hallway and check in with nurses to find out when I would be seen or any updates on the tech arriving. I did this about every half hour since I had been previously told she had an hour to report in. The tech finally saw me at 12am. During the ultrasound, she had constant phone notifications sounding off and distracting her from the procedure. At one point, she had me (the patient) hold the transvaginal probe inside of my body so that she could respond to her phone. I was already quite distressed due to the nature of going through a miscarriage, and this made it much worse. The cherry on top was the bill I received. $3400 (after insurance claims). $2000 of this portion was just due to having to check into the ER (to not be seen whatsoever) but just to have the ultrasound in that ER room. Just beware before coming here. The doctors and nurses are kind, but "on call" does not mean much to the techs. Also, beware that you will end up paying thousands if you step foot into their ER (even if no testing or care is done via ER services).

Had a procedure today at 151 Penn Pkwy location. I wish I could remember the names of each staff…read moremember who provided such excellent care, but cannot. When I checked in at 6:30am, Beverly was very cheerful, and efficient. When I went in to prep for the procedure, my RN Victoria was amazing. She even came into the recovery area later to make sure I was OK. Throughout my visit, the entire team's combined efforts exceeded my expectations.

The people once you get to them are good, but the communication is AWFUL, the phone system never…read moreworks. And I was billed at the time of surgery then that was never applied to my deductible so I had to pay again.... and can't get a copy of the reciept to turn into FSA. Over all I would definitely never return!!

Went for travel vaccines. Everyone with the exception of the folks on the front desk were very…read morefriendly. After writing our names on blue slips of paper our interaction with the front desk was nonexistent. We were called to the back by a friendly young lady where we filled out forms and answers questions. Then taken for our weight and blood pressure. Next room we talked to the nurse further and filled out more paperwork. Dr Lobo came in and we talked to her about where we were traveling to. Filled out more forms and consent for getting a vaccine produced outside the US. The US vaccine is currently out of production. Signed the forms and and nice young lady came in and gave is our vaccine. She did a very good job. I despise needles and I get very nervous. Only a slight pinch and it was done. We did wait a few minutes just incase we had a reaction but we were good and on our way. Great until the bill comes if insurance doesn't pay.

The nurse, doctor, and resident were all so kind. The front staff was very short with me and seemed…read morerobotic. The people who took my blood weren't the best. I was poked 4 times by 3 different people to finally get one tube of blood. My only other complaint is the time it took. I got there at 2:50 for a 3:00 appointment and I didn't get out of there until almost 5:30.

My baby boy was running a fever and I looked up places that take 10 month olds and luckily this…read morefacility did! When I walked in, they were very nice and accommodating. I checked him in on a tablet (which kinda freaked me out with all the germs not gonna lie) but it was super convenient and quick. We waited for about 15 minutes maybe 20 and they called us back! We got to see Dr. Vanatta I think that's how you spell it and she was a pediatrician. I really loved how great of a job she did with my bubba and how nice she was! She was very knowledgeable about what was going on with him and I left out feeling much better. The waiting room was really nice and accommodating for babies and children as they have toys and sensory activities out. Although it was kinda far as we live in the downtown area we will be back. Pros Nice facility Knowledgeable Helpful Toys in waiting room Cons Na

I do not think I could have had a worse experience at an immediate care center in my life. From…read morechecking in where 3 people were behind the counter and 1 person it the huge waiting room, it took all three people to finally get me checked in with my ID and insurance card. After I sat down I got the txt to check in and had to dig my phone out and take a picture front and back of the ins. card and ID, after 2 people at the checkin desk had already entered all of the info. (appalling). Another 15 minutes before being called back, then 2 different people had to come in and get my entire rundown, which was such a minor problem that I was there for. Absolutely so unprofessional, did not have confidence in the people that saw me. They were not Dr.s, PA's that I was very skeptical about. I will never step foot back in that place! I basically told them what I needed, from past experience, as they did not want to give me what I knew would help. The only positive I can say is that they Called in the script that I needed. Uf you have the option, go elsewhere!!!!!!!!

I brought my mom to this location for an outpatient surgery…read more It's easy to get to, just off of 465 and Washington Street and there's plenty of parking. The building seems a little older but is clean and well-cared for. The front office staff, nurses, and doctors were all friendly and really attentive. My mom's last surgery in a different network and location went terribly so we were dreading it, but this experience was easy, quick, and went really well. The lobby is on the smaller side, but there were a few times I was the only person waiting so it really wasn't bad. There isn't a cafe or place to get food, but there was a coffee machine in the lobby and a few vending machines downstairs.

The medical staff were very inappropriate to me after my surgery and made me feel unsafe.read more

Had a mammogram with Candee and she was very thorough and kind. Got right in and out within 30…read moreminutes. Highly recommend.

Called and asked for information about the process of receiving pre-exposure rabies vaccines. I'm…read morestudying to be a wildlife biologist and I focus on bats. It is required of me to receive these vaccines and it is something that should be common knowledge for anyone working in a hospital--regardless of whether you're a nurse or not. After I asked my question, whoever was working reception had zero idea what I was asking for, which is fairly alarming considering rabies is one of the most lethal viruses we have. She asked me if I was a current patient, I said no I don't have insurance. This was when she really stopped helping me. I understand prices are high, but they're going to be high regardless because of what I'm asking for. She told me to ask my school what do, to which I told her they told me to contact hospitals because they are all equipped to give these vaccines. She just kept saying she doesn't know what I was asking for and that she can't help. She then directed me to Jane Pauley, who is closed on weekends. I understand not being versed in everything that happens in a hospital, but not knowing what a pre-exposure vaccine is, and being unwilling in helping access that, is a terrible look for any healthcare facility. Please educate your staff on basic healthcare and train them to not just push people off the phone.

IF you ever get to see the provider, the drs are phenomenal. We have been going here for years…read more However, getting ahold of anyone, and online apts are virtually impossible. When we finally get seen in office, the drs are super knowledgeable! But the experience prior and after are very frustrating. Today I had a virtual apt scheduled for 2:40, it is 3:26 currently. I've tried calling, sending an email and using the app- have not gotten ahold of anyone. The communication unfortunately is absolutely not good :/ Drs knowledge- 100%, everything else.... 20%

As a first time parent I chose this practice solely because they do not force vaccinations. I have…read morean eight month old. They were happy to get our business initially. Booked first appt after birth with ease. Every step of the way after that has been difficult & unprofessional. They never answer the phones. I'm not being dramatic, not once in eight months have I been able to get anyone on the phone. They advise to book within the portal. ANYTIME I submit a request, it's a delayed response. 8 days ago, I called, no answer. Sent a portal message explaining it was an urgent medical matter that I felt she needed seen for that day. The contacted me back today, 8 days later. I 10/10 do not recommend. If you prefer a more holistic approach with peds that don't push vaccinations, there are other much better offices than this.