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Sandy Springs, GA

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Community Assistance Center

3.5 (8 reviews)
Open • 9:30 am - 4:00 pm

COMMUNITY ASSISTANCE CENTER · YELP ASSISTANT

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The Drake Closet Roswell

The Drake Closet Roswell

4.0(6 reviews)
1.5 mi•Huntcliff
•$

Awesome little consignment store for casual wear. Some items still had tags. Very reasonable!…read morePrices were excellent!

Disappointed by How a Loyal Customer Was Treated…read more I have been a longtime customer and supporter of The Drake House and genuinely admire the important work this organization does for our community. That's what makes this experience particularly disappointing. I recently purchased a Mulberry handbag from one of their thrift stores that was represented as authentic. After getting home and researching the bag further, I discovered that it was not authentic. I returned to the store and politely requested a refund, explaining that I would never have purchased the handbag had I known it wasn't genuine. The associate at the register was absolutely lovely and professional. Unfortunately, the person in charge chose to communicate through the associate rather than speak with me directly. I was told that all sales are final and that they do not guarantee the authenticity of everything they sell. My issue is simple: If an item is represented and sold as an authentic designer handbag, the customer should reasonably expect it to be authentic. Despite explaining the situation and my history as a loyal customer, management refused to refund my money and offered only store credit. A store credit is not a refund. The organization still has my money, and I am left having to spend it in their stores. What made the situation even more frustrating was that management reportedly justified the decision by sharing a personal experience of purchasing a counterfeit Gucci handbag elsewhere and receiving no compensation. I'm not sure how another store's poor customer service justifies repeating it. I fully understand and respect that The Drake House is a charitable organization doing wonderful things. However, being a nonprofit should not mean being exempt from fair and ethical retail practices. I wasn't asking for special treatment. I was simply asking for the right thing to be done when an item was sold as something it wasn't. I sincerely hope leadership reconsiders how situations like this are handled. A loyal customer should not have to choose between supporting a worthy cause and expecting honesty, accountability, and fair treatment.

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The Drake Closet Roswell
The Drake Closet Roswell
The Drake Closet Roswell

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Community Assistance Center - thrift_stores - Updated November 2026

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