Our son worked with Open Lines for about two years on articulation issues and we have nothing but…read moregood things to share about the experience - they are knowledgeable, professional, thoughtful and caring. They take the time to understand the individual challenges and create a plan to overcome them in a very methodical way to great success in our case. Highly recommend!

Open Lines was wonderful. They provided speech therapy for my six year for the past year. He did…read moreboth in person and virtual sessions. Grace was his therapist and my son adored her. He always looked forward to their sessions. It was a good mix of both therapy and fun. She managed to really keep him engaged and entertained which is not an easy feat especially over virtual. And we saw significant progress very quickly. They were also extremely flexible and accommodating with scheduling. I highly recommend Open Lines.

Danielle is absolutely phenomenal! She is super sweet, caring, understanding and very…read moreknowledgeable. We started working with Danielle over a year ago when we noticed that our 6 years old daughter had difficulties correctly producing her K/ T/ TH/ F sounds. After 2 sessions the K sound was completely mastered. Our daughter's self confidence changed in just a few weeks. She was looking forward to her sessions with Danielle who did a fabulous job connecting with her and making learning a fun experience! . We, as parents, were amazed by the quick progress. I HIGHLY recommend Williamsburg Speaks!

Parents beware! A truly saddening experience with this business, they are unprofessional and…read morecareless. The office does not provide regular updates on my child's progress or return my phone calls, does not provide records when requested (likely HIPAA violation as a report upon request is not considered a full copy of records), and will not provide accurate billing necessary for insurance claims - a red flag the therapist has licensure issues. It took termination of services to get a correct superbill for my insurance after nearly three months without success, with the therapist cancelling all future sessions without having consulted with me, and claiming by email that she was offering a "discount" on therapy. Without providing a sound or documented reason why, the therapist is also pushing to have my son misdiagnosed by the city's early intervention program (the case workers from early intervention STRONGLY disagreed there were any issues) in order to continue billing us for appointments. This place only cares about lining its pockets, not advocating for your kids as they advertise.

My daughter is currently a patient in Ms. Chen's speech program, and my husband and I are very…read morehappy with the progress we are seeing. We have been seeing our speech therapist, Gabby, twice a week for sessions for approximately six months. Gabby is energetic, playful, and terrific with children, and my daughter (who is 2) loves her. We have also worked with Madeleine, Eliza, and Devon (as a secondary therapist in our daughter's sessions) and we think they are all wonderful. One of the biggest benefits for us was that this office accepts our insurance (Aetna) and submits claims on our behalf. I would also like to mention that our older daughter had a great experience in speech therapy here as well about 18 months ago. Ms. Chen does a great job finding the right therapists to work with children who are knowledgeable and caring. I would highly recommend this practice to anyone thinking about having their child tested for a speech delay!

A little over a year ago, my daughter was evaluated, identified, and began receiving speech therapy…read morethrough Josephine Chen's office, and we could not be more pleased. My daughter's therapist is positive, engaging, and able to captivate my daughter's attention and effort such that she has been able to practice and make progress on the sounds that are challenging for her. This is a remarkable skill - especially when working on a skill that is innately challenging to a 3-4 year old. In the last year, the clarity of my daughter's speech has improved tremendously, and most importantly, she is a far more confident, happy girl as she is able to communicate effectively with friends, teachers, and family. She is happy attending and truly enjoys her speech sessions. Josephine and her therapists are professional, exceptionally well trained, kind and great at what they do. We feel so lucky to have found this gem and highly recommend this practice.

We found Katie when our son needed speech therapy. He had suspected apraxia and was struggling with…read morehis motor planning which was limiting his speech. Katie is an incredible speech therapist and just the kindest, warmest and most patient wonderful person we could have hoped to work with. Our son absolutely adored her and made phenomenal progress. Highly highly recommend.

Katie is an excellent SLP for young children. We have worked with her since our son was 2 years…read moreold in 2022. Her patience, kindness, and love draw children near to her allowing them to quickly integrate her therapies to resolve speech issues. Her level of experience and commitment to her patients allows her to quickly identify pathology and start a focused treatment plan. Not only does she work well with children but also parents. Her guidance made me the best Mommy I could be for my son. He is now 5 years old and we moved out of NYC back to our home state of KY. Katie continues to offer resources and support over the phone as we navigate resources in a new location. I would highly recommend Katie. She is by far the best therapist we have worked with.

Update: it's been two years and my daughter has perfect speech and no issues. The initial PT we…read moremet with tried to convince me my child would have speech delays and all sorts of other delays if a lip tie and tongue tie were not treated. She had neither. Went for an initial consult, PT wrote up a report with the wrong name for my daughter and wrong facts - like we were there with our nanny. Complete waste of money and time and PT kept trying to get us to get her lip tie cut when we were there to deal with mild tort (we also went to two pediatricians who said she didn't even have a lip tie). Unprofessional.

I found this company to be unprofessional. Difficult to reach someone there and to receive a…read moreresponse. I would not recommend working with the practice.

This review was long overdue. I took my son ( who was then 2-3 years old) here for speech therapy…read morea few years ago. First time they let me in to sit with him in a tiny room. My son was fine. After that they took him in alone. Each week we went he was more hesitant to go in. Last time we were there my son was crying and wanted to come out (I could hear well) and therapist really forced him to stay. For this age I think that is traumatic. I also heard other older children ( with learning difficulties ) crying during therapy but mostly nannies are with these kids so parent might not even know it. It should never be traumatizing! I am writing this after so long because I still feel angry to myself that didn't stand up for my child, I was an inexperienced parent.

The speech therapists are very dedicated and cares about the children a lot. They work with school…read moreand other members of the therapeutic team to maximize results.

Jocelyn is truly an amazing therapist. We worked with her on food aversions and severe picky eating…read morefor our now 5-year old. He instantly took to her! Sadly, we were getting ready for a move out of Brooklyn when we contacted her, but a few short weeks made a world of difference. He is more adventurous with food and even interested in seasonings, herbs and adding lemon to his meals! I recommend her without reservation. She is skilled, knowledgable, kind and easy to talk to.

Jocelyn is an amazing speech therapist. Her background as a NICU nurse really comes through in her…read moreholistic approach to working with children. My daughter was a premie twin with a variety of issues and Jocelyn easily strung together how the issues related and delivered kind, thorough therapy. Very grateful to have had the opportunity to work with her. Unfortunately, we moved to San Francisco, otherwise we would have been with her forever! Thanks Jocelyn!

My husband and I have been seeing therapists from Outreach for nearly…read more three years. During that time we have seen 6 or 7 therapists and each of them has been excellent: knowledgeable, engaged and well trained. Some actually have PhD's in physical therapy. Most importantly, they helped us heal. My husband, who is 90 years old, has suffered a series of mini-strokes. One morning he woke up with his right arm, shoulder and hand paralyzed. An ambulance took him to the hospital where doctors told him there was not much they could do. He would need physical therapy, they said, and soon before his arm and shoulder were frozen Peoni and Danielle began coming to our home and within 5 weeks, his arm and shoulder were no longer frozen. He could lift his arm and use it. Overtime, the therapist taught him exercises. His hand and balance improved. The pain receded. In my case, I suffer from a neurological problem: if I lower my head below my center of gravity, or turn my head sharply to left or right while walking, doctors explain that my brain doesn't know which way is "up" and which way is "down". So I fall. I have fallen a number of times: splitting my head open, smashing my elbow, breaking my thumb and tearing muscles in my upper arm. Phtsical therapists and Occupational Therapists from Outreach have helped me enormously with exercises that reduce the pain, help me recover full function of joints and muscles, and improve my balance. Since I have been seeing Peoni and Danielle, I fall far less often , and now I am working on being able to climb the steep stairs our apt. Our insurance has covered the full cost of the therapists coming to our home because they have seen how successful Outreach has been with so many patients. (The same insurer stopped covering a group of visiting doctors I was seeing a couple of years ago because they weren't that effective or engaged, and patients complained, giving them ratings of 2 out of 5 stars in online reviews.) Good insurers care about results. They don't want me to keep on falling, or land in the hospital. That would be far more expensive for the company.

You cannot trust this place. After total knee replacement surgery, my surgeon wrote a prescription…read morefor me to receive therapy two to three times a week. They took on my case even though they knew they were unable to meet this requirement. They sent me a woman, Gladys, who after one session tells me she can only see me one time the next week because of the holiday. And after that two times a week. That should have made me suspicious. Another basis for suspicion was her failure to provide me with written exercises by email even though she was not going to be back for five days and PT always requires following the exercises every day. In my life I have had physical therapy many times for my knees, back and an ankle. Never has the therapist failed to give me written exercises to do everyday in between sessions. I emailed her before the second session and asked her to set up a schedule with me with therapy distributed equally over the days each week, like Monday and Thursday or Tuesday and Friday. She responded that we would do the schedule when she got to me . She shows up and at the end of the session tells me she can only see me on Tuesday and Thursdays. What a FRAUD. Therapy five days apart (Thursday to the following Tuesday) is not in accordance with my prescription. Moreover, she showed up knowing she would not meet the terms of my email. To add insult to injury, she showed up 45 minutes late, claiming it was because of traffic. Another deceit since she told me she took the subway, Told her that to do therapy in accordance with my surgeon's prescription