I went in because it's close to home and I was in dire need of a roll of quarters…read more I was expecting a window with a teller and what I walked into was more of an office setting with two desks and not a teller's window in sight which totally threw me off. I thought I had walked into the bank manager's office at first. But no that's just the way this bank is set up. In any case both the people working there were pleasant and more than helpful .

Just stay away from this bank, you pay and like u go nowhere. For two years paying on the loan…read morestill same amount, where is the principal goes?????. 2000 was a gape.

This is a nice convenient location near the old, and now closed, Eastland Drive location…read more. This is a good down home local bank. There are many locations throughout Lexington and Georgetown. I have been banking with them for about 20 years, and I have never had a problem with them that wasn't fixed right away. They even have online banking. If you are getting high fees at your current bank, you may want to visit a branch and see if it will fit your needs.

Awesome bank, best in Lexington. I've been with them for 20 years and they continue to impress…read more Thanks!

I cannot say enough good things about Chase's main branch here in Lexington! Toward the end of a…read morerecent vacation my debit card was compromised, but (stupidly) it was the only card I had taken with me so I couldn't necessarily turn it off. Instead, I transferred almost everything into savings and hoped for the best, then called customer service just to have a record of the conversation in case there was a dispute later as to why I didn't turn the card off. Upon returning to Lexington the first thing I did was visit the Main Street branch to cancel the card, and upon doing so I realized that the illegitimate transaction combined with an automatic payment had resulted in a small overdraft. Desmond was the person at the desk when I arrived, and he could not have been more patient or helpful; he also talked me through various tips and tricks within the Chase app that could help me manage my accounts better in the future. He was so kind and sweet - exactly the person I needed to encounter after a somewhat stressful return strip! On top of that, I needed to submit a secure message about the situation, so a manager (?), Anita, stepped in to print the form and talk me through the steps of what we were doing. Truth be told, I could have done every bit of this online, without assistance from real life humans. However, I am still a relatively new Chase customer, so this having been the first hiccup I've experienced with the company I felt more comfortable going to a branch to make sure their processes weren't vastly different from other banks I've been with in the past. I frequently mourn the loss of good customer service in modern society, but Desmond and Anita completely hit it out of the ballpark! They had no knowledge of the other tough tasks in store for me today, yet they made this a seamless and simple exchange, all while renewing my faith in humanity. THANK YOU!

I have been banking with Transcend CU for a little over 10 years. They have fabulous customer…read moreservice! Their staff is really friendly, knowledgeable and efficient. They are quick to learn their customers and greet you by first name and with a smile. I love too that they have club accounts and it's no cost to set those up. I have about 10 club accounts that serve as buckets for my various upcoming expenses like car maintenance fund, Christmas spending fund, insurances fund and property taxes. Their Prestige checking account pays a little more in interest than several other banking institutions.

From the owner: Our mission is to help our members reach their financial goals with quality products, affordable…read morerates, and the unbeatable personal service that members deserve. We've been serving the financial needs of Louisville, Lexington, and surrounding counties since 1934. With six branches and thousands of fee-free ATMs, we provide the highest level of service and the most competitive rates you'll find in the area - all designed to meet your needs.

CTBI allowed UK medical to steal over $1000.00 from my CTBI Visa. After filing a dispute they…read moreconcluded that UK billing outsmarted them and CTBI allowed UK to have my money without regards to protecting the customer. Find another CC company there are reputable ones out there that will protect the consumer!!

Great bank! Great service! Dependable! Jeannine is awesome! I've been very pleased with CTB.read more

It was like coming home when I walked through the doors of the Southland branch. I moved away ten…read moreyears ago and have recently returned. There are lots of details to address when relocating, but the one decision that was a no-brainer was choosing a bank. Since I had such a great experience in the past at Bank of the Bluegrass, why would I go anywhere else? Many of the employees are still around and they have always treated me like family. You'll get the personal service from a smaller bank that's often lacking at those mega-banks. They now have three convenient locations for all your personal and commercial banking needs: Southland, Romany Road in Chevy Chase, and the downtown branch on High Street. The staff welcomed me back with open arms (figuratively in these COVID times) and I look forward to many, many years of doing business at Bank Of the Bluegrass.

The Branch Manager, Robert Jones, was incredibly helpful to me last week. The bank lobby is closed…read moredue to the coronavirus and I have no car. I got an Uber to take me to the drive thru so I could cash two small checks which I'd been holding on to for two months. At the drive thru I couldn't reach the window so I had to get out if the car to walk to the window. I left my walking cane in the car and asked the driver to wait there just a minute. As I walked to the window the Uber driver zoomed off with my walking stick! I git my money and then walked around the bank to see if the Uber driver was back there. He wasn't. I was despondent because I can only stand for a few minutes and now my walking cane was gone. There was no place to sit down in sight. I was about to collapse when Mr. Jones came out of the bank and offered to let me sit in the lobby a few minutes while I called for another Uber. This was a life-saving act on his part. I am forever indebted to Nr. Jones. If he had not come along and offered this help I light have collapsed and sustained real injuries.

Seems... okay so far. I just opened an account and deposited a check from the Commonwealth of…read moreKentucky, and the teller said there's a mandatory 5-day hold on it. He said that will also happen occasionally with large checks, "such as $20,000 checks." I asked, "What about $10,000 checks?" He said, "Maybe. I'll have to check with the manager." What? Every time I deposit a large check they're going to put a hold on it? Even if it's from a very safe, known organization like the state of Kentucky? When I opened my account, nobody gave or sent me any credentials for my account. I waited just over a week and then called them, and the support guy gave me the info I needed to create an online account and log in. Well, almost everything I needed. I had to call back and ask why it wasn't working, and the answer was that the account number I needed was the last 10 digits of my account number, not the entire account number. From what little I know so far, seems like they operate more like a bank than an actual credit union. Time will tell if I continue to use this place or not. I'm just not sure yet. They do seem to have a nice app.

Very poor communications! UK CREDIT UNION took over Cove Credit Union - and it is a total mess…read moreespecially related to the cove credit card. I've made 4 attempts to address the issue and can't seem to find anyone competent that can help. all I want to do is access my credit card account and they can't seem to help! what?!?

last year I lost access to 2 factor authentication. I had to go the bank. the branch employee had…read moreto call "back office security". offshore chick before she could or would assist me wanted my phone make carrier and cellphone provider etc. total invasive and over reach. wouldn't help me unless she had that information. I was right there in the bank with id etc. that back office, security is a bunch of crock .. I wouldn't be surprised if they sold my information out to some 3rd world scammer. I'm currently in the process of closing accounts. had a secured credit card. I closed it and told them to pay it off with secured deposit. although it is closed, still got charged a late fee and interest. when I was there in person to close the account, banker had a communication barrier. he wanted to close my checking account.. I had to be very blunt about it and tell him no. I've had almost nothing but problems with this banking institution. from their atm's being down, to not providing receipts. so if you don't get a receipt, be sure to take a picture of your transaction at any atm. the only thing from this bank we have in my community is an atm. will be glad to totally change banks in July. definitely lost a customer today watch yourselves out there with your money!

The professionalism and friendliness from the staff makes me happy I chose to bank here for my…read morebusiness.. When I came in to open my account I was confused on who to speak with, the branch manager quickly introduced himself & pointed me to Cody, Curtis the personal & business banker. He helped me by answering all questions without asking for help, he knew his stuff. This made me very confident in choosing 5/3 for my small business. I truly believe that their attention to detail & professional attention to customer service makes this the best place to bank in Lexington, KY! Thanks Cody!

I seldom go inside the lobby, however I do use the ATM, a lot. All transactions have been processed…read moresuperbly.

Choose another bank. Banked with Fifth Third for over 30 years. Moved to Lexington. Had a problem…read morewith a credit card billing issue that took a couple months to resolve after requesting an investigation.. Paid the balance in full and cancelled the card. Had a late payment show up on my credit. They removed all late fees but refused to remove a late payment on my credit. Withdrew $100,000 and ended relationship. Will never give Fifth Third my business again. They lost a good customer for life.

On the Saturday before the holiday weekend, they only had one teller on duty. That teller was…read moreforced to cover both drive thru lanes and a lobby completely full of frustrated customers. A lady came out and announced that she could not help us because she was a banker and not a teller. The average wait time was over 30 minutes with several customers getting exasperated and leaving. I asked the "banker" lady to look up my loan number which she did. I told her that PNC had bought out my loan and that I was not able to access the online account. She announced in a loud voice...your PAST DUE AMOUNT is $(#*@ She smiled while I stared...my loan was due 4 days ago and still within my grace period....How incredibly RUDE and UNPROFESSIONAL.....why anyone intentionally signs up for an account here is beyond me.

I'm power of attorney for my mother and kept having to produce the same documents of proof of this…read moreover and over. The last time i did they said they'd call me in two days and they never did. Anyway, they Still want me to keep coming back and forth for the same exact reason?!??? finally, i wasn't allowed to get into my safety deposit box because the bank claimed i havnt paid for it for the last several years!?!? I had to go back home once again to show the bank my canceled checks for the last few years proving i paid for it! I just got off the phone and they want me to come down once again for the same reason!?! then they claimed that I was raising my voice. I wasn't. just a little flustered and frustrated because of the banks incompetence. but even if I did raise my voice, do you blame me? don't know about the other branches but this one has really gone down hill within the last year or so!