I've been banking at Community First since it began. As a matter of fact, I remember when I was…read moretold Robb Stitt was working to open it. Through the years, they have helped me through financial problems, loaned me money, helped me get mortgages two different times, an have always been there for my banking needs. The latest "help" they gave me was a loan to fix up my sons house and ready it for sale. With their loan and our work, we made a nice profit. I've since moved to another town but they are still my bank.

Night and day from my experience at KS State Bank. This bank was so accommodating and welcoming. I…read morejust needed a simple notary done. The lady was so patient and polite while I was trying to get my business done while handling my 2 toddlers. Community banks all the way.

Great Bank! Great Service Staff is friendly and quick to help. I recommend them! Close to where I…read morelive, Convenience means a lot to me.

Great place to do business! The staff are friendly and competent. I highly recommend KS State…read moreBank!

"Amazing service from Frank Van Bebber at KstateCredit Union ! Super knowledgeable, responsive, and…read moremade getting my auto loan quick and painless. Went the extra mile to get me the best options. Highly recommend--5 stars all the way!"

Something going on - laying off staff???? They simply do not answer calls, even after pushing all…read moretheir crazy numbers to transfer, etc. Really gone downhill the past year. Also, interesting, do not offer c.d. rates competitive with local banks.... Thought credit unions were very competive with commercial banks, but this one is not.

Trust and communication is imperative in the banking business. I have contacted ABBY WENDEL & MARK…read moreHERBICH several times with no response. It's difficult to conduct business when the communication is unreliable or non existent.

Good people but their technology and web interface for loans is clunky and it is hard to…read moresuccessfully automate payments. Feels like the 90s.

Overall KS State Bank is a lame bank. Their inability to handle debit cards is particularly bad and…read morefrustrating--and I was told many times that there is nothing they can do about it. Fine. Goodbye. Capitol Federal is a much better bank. Go there.

Applied for CD on their website, at end of application is says approval is pending. No email…read moreconfirmation or other notification that account has been initiated. Within less than 24 hours they have transferred the funds from my other bank to open the CD, but still no contact at all from KS State bank. Call CS and am told that I will be contacted when money is deposited, which usually takes 3-5 days. IT IS AN ELECTRONIC TRANSFER, FUNDS ARE AVAILABLE ALMOST IMMEDIATELY. When I ask why I did not receive any notification, I was told that he was not sure but I would get something in the mail. I have done business with many banks, have never had one that did not respond almost immediately via email to confirm. Was going to purchase additional CDs, but not anymore with this bank!

Whether in KC or Manhattan, I have always found the tellers and staff of the UMB branches…read moreincredibly kind and helpful. They call me to verify purchases if anything seems odd or out of place. Even customer service with the 800# card services people is generally good, though I have run into one or two bad eggs with a bad attitude. But it's a rarity in the past 6 years I've had an account with them.

Ok this is my second time coming in this particular location and having an issue. The first time I…read morecame the employee by the name of Cole was giving my husband and I a hard time about opening up an joint account. He stated he needed to see our marriage certificate even though my husband and I have the same last name. Today I went into this location to deposit a check from Verizon for less than $200, and Cole was asking me all kinds of questions about the check and inspecting the check as if I made it in my car. I'm done with this location since I get treated more like a criminal than an actual member of the institution.

Very Friendly Staff. Very knowledgeable and We were in and out quickly. We went to get my husbands…read moredebit card replacement. And had a document printed out. All of are questions and concerns were answered. :)

My experiences with New Century Bank have been stellar. Over the past 2 years, I have had…read moresignificant interactions with at least 5 or 6 employees of the bank, and they have all been courteous, helpful, professional and competent. When they have been busy, they're apologized for taking a day to get back to my inquiries or requests, which is almost unheard of. Overall, they have made what could have been a very drawn out and stressful experience (obtaining and managing a construction loan) an absolute joy. I will look for subsequent opportunities to do significant business with them, and I have already shared my positive experiences about them with friends and relatives.

Friendly and accommodating officers and staff! A very welcoming atmosphere and helpful on the…read morephone as well. I wouldn't go anywhere else! Local service by local people!

Owen Gibson is the loan manager from CFNB and he provided all documents for the loan disclosure…read morewith an interest rate and lender credit towards closing cost.  Loan approved conditionally by underwriter with 3 documents (exempted from appraisal), I provided and he said no more documents required. I changed homeowner insurance as well as per his email request. Supposed to be closed this loan by 30th Nov 2024, now he sent me an email  after several requests to know the status of the loan process that he can't lock the rate that they offered me earlier (in the loan document) and they are observing the rate to close it. However, earlier they said the rate should be 5.375% or less and close on or before 30th Nov, 2024. We could not expect such from a national bank.