Very disappointed with the customer service and inconsistent legal practices of this bank. My parents have a savings and checking account with this bank. Due to health issues I had to move my parents to live with me in California. My parents attempted to add me to the account so that I can help manage their accounts. I work in healthcare and am fully aware of HIPAA privacy laws. I made several attempts to help my mother make transactions but they would not let her speak in speaker and if they heard me talk in the background they refused to speak to her. My father is in grave condition and we needed to access funds for medical reasons. Mind you there's not a lot of money in this account by any means. I obtained Power of Attorney, had my attorney contact them and be sure they would allow the transactions I needed to make go through. Finally I was able to get something done. Unfortunately expenses don't end with one transaction. Today I called and was disconnected 4 times before I got someone on the phone. They did not see the POA on file. They spoke to the branch manager who had previously spoken to my attorney and she said they will not acknowledge the POA until they get the actual signed copies of the POA. Apparently the copies they received from my attorney were no longer valid. No one in their right mind would mail original legal documents to a bank out of state. Now we will have to shell out more money to an attorney to get this bank to understand the law. They seem to be trying to take advantage of my elderly parents. If I can sue I plan to. Stay away from this bank. I've never dealt with such unprofessionalism and incompetence in a bank like this. read more