I was so excited about ordering my two EKTORP sofa covers in claw-proof velvet. At almost $1200 AUD it was a big investment but after six months of consideration and examining sample fabrics I decided to go for it.
Unfortunately it was quickly apparent that both the size (which was too big on all the cushions and the cover itself was so long that it was draped on the floor) and the colour were not as pictured in reviews - more purple than pink, presuming they had lots of lights on when they did their photoshoot.
It was at this point that I realised - to my detriment - that Comfort Works has a ridiculous system designed to take your money. I would have been happy with a 75% refund and to return the goods to the company to sell again, but they (1) will not provide their address to send it back to (2) want you to take numerous photos of your couch, wash it, and spend more money to get it altered to fit (3) are a no refund online company.
What was supposed to help me extend the life of my couches and be environmentally friendly has become just the opposite, I have two too-large couch covers that that will likely end up in landfill.
Do yourself a favour do not buy from this company, they don't care about the customer, they care about making money, period.
AVOID at all costs, literally. read more