During Covid they ghosted all their customers, even those with pre-paid reservations and day care…read morepackages. Full on disappeared without communication. They reopened at a new location and we attempted to give them the benefit of the doubt- but between booking and arriving no one reached out to tell us a piece of documentation was missing from our vet and we had to leave with our dog and figure out same day care plans for her. So all around complete lack of communication in our experience. Will have to find a new place.

All three of our healthy, vaccinated dogs (9 yo f English setter, 2 yo M English setter and a 4 yo…read moreM Great Dane) got very sick during their stay and our Great Dane died from complications of whatever he picked up there a week following. I have attempted to discuss what happened with them, only to be told that the owner is out of town and will contact me on August 27. Therefore, given the urgency of getting dogs tested for whatever was spreading around that place, if you boarded at The Lodge for Pampered Pets recently, they were closed for cleaning from August 14-20th due to an outbreak of what they believe to be canine cough, but may be something else. This information was sent out via email on July 29 for some clients, but not to us. In fact, they sent us an email confirming our reservation from August 3-8 that made no reference to an outbreak at the facility, just in the "area", and made no mention of the closure in less than a week after our dogs were there. We received information about the closure on the 12th along with a statement from a vet stating that it isn't a serious disease. The point is that they knew there was an outbreak before July 29, made the decision that it was serious and they needed to shut down and clean, and yet didn't close their facility until august 14th. Additionally, they didn't mention the closure or reasoning to people boarding in the weeks following the decision to close and the closure.

I had a very ill cooker spaniel & this was the only Vet who took the time to figure out what was…read morewrong with him!

This Vet is awesome. Very cheap office visits. Surgeries are a little expensive. But they are so…read morenice and caring. They also have a 24/7 line. Which has saved my dogs life a few times. I totally recommend this place.

I have been taking my Pup to MMK9A for over 3 years.. From Grooming to Boarding and even the Board…read more& Train, I have received great service. Friendly, Knowledgeable, professional staff have always made me feel welcome. When I brought my Bella to them, she was a mess. I enrolled her in their 4-week doggy bootcamp and can not believe the transformation. I would give them more 10 stars if there was that option.

In March 2023, we chose Mid-Michigan K9 Academy to establish a solid training foundation for our…read morehigh-energy boxer, Whiskey, who was just five months old. What I initially believed to be a trustworthy partnership quickly unraveled into a nightmare. Over time, I endured verbal abuse, harassment, and manipulation at the hands of James (Jim) and his significant other, Darcy (Dee). Whiskey completed a 14-day board-and-train program at Mid-Michigan K9 Academy. However, soon after, I noticed a behavioral issue and reached out for guidance. Instead of receiving support and education, I was met with immediate dismissal. I later discovered that the responses I believed were from James were actually from Darcy impersonating him. A few months later, I faced health challenges that required routine medical treatment in Saginaw, which allowed me to drop Whiskey off for daycare on a regular schedule. When my treatment schedule changed, I informed the staff--both two weeks in advance and again on the day of my last pickup. However, when I arrived at the facility on the revised day, I was met with an unsettling experience. I waited for 20 minutes with no staff in sight, despite hearing them in the back room. When I finally called out, Darcy stormed out, yelling that I had no appointment. James followed, demanding I leave. I stood my ground, insisting they check the cameras to confirm my scheduled visit. After reviewing the footage, James admitted their mistake and offered a half-hearted apology. Unfortunately, this was just the beginning of months of continued mistreatment. Eventually, I stopped bringing Whiskey to daycare. A year later, once my health improved, I decided to give Mid-Michigan K9 Academy another chance. It didn't take long for the same pattern of abuse to resume. While trying to arrange an exit bath for Whiskey before a vacation, I encountered endless delays, vague responses from staff, and outright hostility from Darcy and James. After a week of back-and-forth messages, James told me his bath would be taken care of, only for his staff to later claim they no longer offered the service --despite recent emails outlining new pricing. The abuse continued. By then, I had lost all trust in their business and felt deeply uneasy about Whiskey's treatment in my absence. After two days without any updates on Whiskey, I reached out to Darcy. Instead of a simple response about my dog, I was met with further mistreatment and bullying, resulting in James repeatedly calling and messaging me, accusing me of being rude and saying, "If you don't like it, you can come pick up your dog"--three days before my vacation was set to end. When I chose not to engage while on vacation, James terminated the relationship. When I requested a refund on the remaining credits from my prepaid October 2023 daycare visits, James responded with hostility, aggression, and harassment, ultimately physically forcing my husband and me off his property. His behavior prompted us to dig deeper into his background. I was beyond disturbed to learn that James is a convicted murderer, recently released from a life sentence due to a gubernatorial decision. Given his history and his treatment of me, I no longer feel safe anywhere near him. I encourage everyone to look further into his disturbing past. (his version of the story is NOT the story.) This entire experience has been nothing short of abusive. From impersonating staff members to financial exploitation, bullying, and verbal harassment, Mid-Michigan K9 Academy operates with blatant disregard for basic human respect and integrity. Their actions not only reflect poor business ethics but also raise serious concerns about the safety and well-being of both clients and their pets. I took the legal steps to fight for my credit owed and won my case. I will continue warning others about the dangers of engaging with this business. No one should have to endure the mistreatment I faced. James is not fit for society--he continues to manipulate, silence, and exploit others while refusing to take accountability for his actions. I hope my story serves as a cautionary tale for anyone seeking pet training services. Proceed with extreme caution.

Very friendly and knowledgeable veterinarians. Staff friendly and efficient prices are fairread more

Very friendly, very caring, very thorough, very knowledgeable and, very expensive. But, I guess…read moreyou get what you pay for. My dog is a patient and will remain so. The only negative is they do not keep appointment times. They may put you in a little "care" room, but you end up waiting a ways past your appointment time before someone comes to take care of your pet.

Lady seemed alright on the phone.. kind of sleepy? Like she wasn't 100% sure what she was talking…read moreabout? Just an odd encounter. But the most important part of this is that THEY ARE CLOSED ON HOLIDAYS!!! So if you want to pick up your pet on January 1st, you can't you have to wait until the 2nd, therefore being charged an extra day... It's not my fault you guys want to close on a holiday as a BOARDING service! Why am I going to be charged a whole other night because of something you are choosing to do a business? That's not fair to the customer... With that being said - this is worrisome and concerning. Is there nobody there to watch after the dogs on a holiday? Does someone only come briefly? Like none of this makes sense. Recommend elsewhere.