I can't recommend this community enough. Especially after some terrible experiences at another…read morelocal facility, 5 stars for Lansdowne. I have been continually impressed with the entire care team and their willingness to go above and beyond.

I highly recommend this community! The activities are fantastic and the care team is wonderful.read more

The owner Michelle and her staff are extremely unkind people! Called to inquire about their…read moreservices and was spoke to so incredibly rude!

the owner of this company has a rap sheet and cannot take care of herself, definitely wouldn't…read moretrust her to take care of anyone else. beware.

As a healthcare professional who visits many assisted living communities throughout Northern…read moreVirginia, I can honestly say that Spring Arbor of Leesburg consistently stands out. The leadership, clinical team, and overall culture of compassion are truly exceptional. What impresses me the most are the genuine moments of kindness that can't be taught--they simply come from caring individuals/employees/community partners. During one visit, I walked in to find Activities Director Molly giving residents manicures. It wasn't a scheduled event for show; it was simply a thoughtful act of kindness that brought smiles and dignity to the residents. On another visit to the Cottage, I watched Patrick from the activities team prepare residents for lunch by personally going to each resident with a warm washcloth to gently wash their hands before the meal. I thought that was such a compassionate gesture. I've also noticed his attentiveness to each resident's unique behaviors and mannerisms, always meeting them with patience, dignity, and genuine care. The clinical leadership is equally impressive. Director of Nursing Afua and Cottage Manager Stacy provide such personal, attentive care that it is genuinely touching to witness. Their relationships with the residents are built on trust, compassion, and a sincere commitment to treating each person as an individual. It is evident that they know their residents well and are deeply invested in their well-being. Every visit begins with a warm welcome from Kimberly and Max at the front desk, and Executive Director Erika leads with professionalism, warmth, and a collaborative spirit that is reflected throughout the entire community. Erika has an open door policy and it's so nice to see how engaged she is in every aspect of the resident and employee life at Spring Arbor. Spring Arbor of Leesburg doesn't just provide excellent care--it truly feels like home. Every interaction reflects a culture of kindness, dignity, and respect. You can see the residents are genuinely known and loved, the staff clearly enjoy what they do, and it is evident that this community is dedicated to enriching the lives of those they serve. Spring Arbor of Leesburg is a true gem in Loudoun County, and I would wholeheartedly recommend it to anyone looking for exceptional assisted living and memory care for a loved one.

Great place for dad. He loves the Friday ribs and seafood platter, coleslaw and cornbread. He tells…read moreus about it every time we speak. The handyman Raymond always visits him and we come down when we can. Even in the pandemic they let us visit and test us for free for his safety. His room is spacious and he has a kitchen and fridge for all his treats in suite. Feel like these folks really care for dad, good to see him smiling again since mom passed. Staff even helps him with his Amazon deliveries and the cable provider has a good selection when we visit.

Dutch Haven is a very caring and wonderful place. My mother-in-law has been there for several…read moreyears. I have never met any member of the staff who wasn't on board with being professional and sensitive to my mother-in-law. "Penny" gets wonderful care at an affordable price. I really have no criticism of the place. There is always some event being planned and the residents are very well cared for.

I made up my mind I had to write this review, as if not I would be doing a huge disservice to those…read morelooking to place their loved ones in an Assisted Living Facility. My father and I were new to this process, and had no idea where to start. We didn't have a lot of financial freedom and limited choices in the Shenandoah Valley for my 90 year old grandmother who has dementia. We visited the facility and it seemed charming and the people seemed kind. They evaluated my Grandmother and determined that she did not need to be in "Morning Glory" the dementia care unit. We were surprised, but saw their crudentials and thought they knew best. The place looked over all clean and the rooms attended to. After one week of my Grandmother being there, we started to see some stark contrasts to the "homey haven" we visited at first. We began to see that it was unkept, that people were wandering around without adequate mind to do so, the door was never locked, and it started to seem like there was a faint smell, but we blew these things off. Maybe it was a bad day. Things seemed to get worse. We were in there 3 times a week usually and starting to notice some really odd things. My Grandmother started to have other people's clothing on. I would often come and she would be very dirty. Food on her some days, other days she would just seem "out of it." The bathroom would constantly have urine about the floor as we realized that she was sharing a bathroom with 6 other people. As the next weeks came on, my Grandmother seemed weaker and weaker. They would tell me she didn't eat breakfast or lunch.. which began to startle me as she was supposed to take her medicine with food. Her knees began buckling when we would go to see her and we realized that something was very wrong. My sister watched them look over her medicine routine so we could only assume this was happening regularly. Later, both my Sister and Father overheard a nurse yelling at her to put her clothes on, then yet another nurse telling the room next door to shut up. By this point we were beyond at our wits end, frightened and over all a nervous wreck with her being there just one more day. We removed her after one month and vowed that we would write this review to warn others as going in to this we would have loved to see a review that would have helped us along or given us any indication. There was nothing on this particular facility. We have since moved her to Shenandoah Terrace in Woodstock, VA and it is night and day the change. We found out that she was being given panic medication as a maintenance drug, which would explain the behavior. We suspect she was not getting her meds in general correctly which further disrupted her mind and body. She is bright eyed and looks healthy and stronger than ever after just 3 weeks. We are just so thankful for her new home. Please beware of Dutch Haven and do not buy into the act that they portray there. It is not fit for elderly people and the staff is not knowledgable, motivated, nor compassionate enough to take on this level of care to help the elderly community.

Mom's been at the Willows for about 3 yeas now, and I can't say enough good things. The staff are…read morecaring and tentative to her needs, and they are very helpful when I need something. Mom is happy, and has friends there. I was worried when she first moved, but am thrilled she's doing well. The personal relationships she has with the staff and residents is outstanding, and while there maybe a question or two I may have, at least staff is there to answer it for me. Overall I am very happy with the Willows, and Mom is doing well. Yes I would recommend the Willows and I have.

From the owner: Providing Quality Assisted Living, Secure Alzheimer's/Dementia Care with 24/7 Supervision, Short…read moreTerm Respite Care and Long term Care. We also have an Alzheimer's Support Group that meets every third Wednesday of the month at 2:00. Please Join Us, Open to the public. Scheduled transportaion available in addition to public transit. Call for Complimentary lunch tour

In my capacity as a volunteer Chaplain, I visit Greenfield of Woodstock on a regular basis. My…read morewife and I consider this to be our home away from home. The residents have become like family to us, and the staff welcomes us with open arms and hearts. We have the greatest admiration for Vickie, Patty and Susan and all those who work with them to make Greenfield such a friendly and caring place. We value their expertise in the field of senior care, especially in the realm of dementia and memory loss. When we encounter members of our community facing the difficult decision of placing a relative in a long term care facility, we always recommend Greenfield. We have confidence in the care their loved ones will receive there. Steve B.

From the owner: We want Greenfield Senior Living to become a model for what's possible in senior living. To combine…read moreall the comforts of home with the services, accessibility, and expertise of highly trained staff who love what they do -- and who are proud to make your family our family.

Not the care we signed up for. This was my first experience with assisted living and didn't think…read moreof all of the "what ifs" to ask. When considering to move my loved one into Commonwealth Senior Living (CSL) in Front Royal, the office manager (?) promised a credit to their fee schedule, and made generalized markings on the fee schedule document. This promised credit was not added to the contract, and we naively thought they would honor their promise. My loved one required a higher level of care, which CSL quickly offered, and naturally came at a higher cost ($35/day). I didn't think about, "what if they're hospitalized?" Not too long after my loved one moved in, they were hospitalized. We were understandably billed for the room, but also for the higher level of care (about ten days, on two different occasions). When we contacted the office manager, she said to pay the higher level of care cost (the additional $35+ daily cost) to avoid any late fees and a credit would be issued the next month. This happened the following month also. [I should add that CSL was unable to provide the level of care my loved one needed but did not let the family know this.] No discounted fee credits (promised) were ever issued, nor were the credits issued for the daily level of care while they were hospitalized. Multiple phone calls, even trips to the office resulted in no response or credit given. My loved one passed and didn't give the required 30-day notice. Another important "what if" question that should have been asked. Two years of trying to get resolution, no response from the Front Royal office. I finally elevated the issue to the corporate level, which prompted a response from the Front Royal office, not to answer my questions and concerns but to give me an option of having a zero balance (since my loved one passed prior to giving the 30-day notice), and to a two-day deadline to decide. CSL's contract has obviously developed from a well learned business view, however, it is not a win/win contract for people looking for a place for their loved one to be looked after and cared for.

Our father, who is 98 years old, has lived at CSL for almost 3 years. He has received wonderful…read morecare and attention and has made many friends. We love the events planned for the residents. The office staff has always been welcoming and helpful to our needs. He is very happy at CSL and so are we!

I was admitted to Shenandoah Sr Living after a hospitalization. Although the room provided was…read moreadequate, I had to share a bathroom with another resident, which was somewhat inconvenient. I also found the meals provided very inadequate & wanting. It seemed there was always something (a condiment, or even a portion of the meal that was not provided, as expected & not available once the meals had been delivered). I felt the cost of the stay was far too expensive considering the shared bathroom, the lack of good meals, & some of the staffing issues, mostly centered around how my mefications were administered. This facility is adequate, but certainly nothing to brag about.

From the owner: Assisted living and memory care in scenic Front Royal has never looked better. Overlooking the…read moreShenandoah mountains and fields with all its natural beauty stands our community with passionate associates ready to serve you. The benefits we offer, including our senior apartments, amenities, services, and dining options, will meet your needs or a loved one's.

--- This place is…read morereally struggling with basic maintenance and cleanliness. There are water‑damaged floors, and the rooms are consistently dirty. Housekeeping doesn't clean under or behind furniture, and even dirt, dropped food sitting in the middle of the room aren't cleaned properly. The level of care they show in the rooms reflects the level of care residents--especially those who can't speak up for themselves--are receiving. Some residents have visible dandruff and grease because their hair isn't being washed regularly, dried crust around their eyes from not having their faces cleaned properly, ears full of wax, and noticeable odors on their hands. These are all signs that their hygiene needs are not being met.

Everyone is nice and is professional. They have activities for the patients and are good about…read morechecking on them and seeing to their needs.