I would have been more than willing to give this Hotel a better rating if the VERY NECESSARY…read moreelevator had been working. This is a 3 Floor Hotel so it is not easily accessible right now for many people and many reasons. Room was very comfortable when we did manage to get into it. All areas of the room were very clean, nice decor and aesthetics. Bed mattresses did not disappoint. Pillows were a bit flat. Breakfast was better than I expected. *Egg Flips with cheese *Pancakes *Biscuits and Gravy (bland) *Turkey and Trad. sausage *cereal, breads etc. The cinnamon roll was delicious and best thing served. Coffee available. This Hotel is NO PET POLICY for those of you traveling with your Fur Babys.

Friendly, attentive staff; clean, spacious room; great breakfast with lots of choice, including…read moreturkey sausage and egg white veggie omlettes and a pancake maker! Bed were super comfy!

Strange place this. So the hotel is nice. It's comfortable. The only problem is that if you stay…read moremore than one night they don't service the rooms daily. After spending the night and working all day the next evening I returned to my room only to find it never was touched by housekeeping. When going to the front desk to let them know, the front desk lady lied and said it due to Covid. Marriott's policy is now only service the rooms every other day. I know this to be a lie. I travel extensively and generally stay in Marriott properties globally. This is a first to hear of this "policy". She informed me that it is a universal Marriott policy globally. This was all a lie. The truth is, the owners of this Marriott are cutting costs. So some advice, don't stay more than one night. And don't leave a tip. There is no need to pay for service not offered and never received. The owners should be ashamed. There are options within yards of this place. Stay at another hotel. So sad. Do Not Tip for poor service!!

The hotel was clean. The staff was friendly. The water was hot. The complementary breakfast had…read morewaffles and eggs, and sausage and cereals and oatmeal. The rate was fantastic. The area was safe. It was a nice place to stay.

It was nice clean rooms, service was minimal to average, never gave water or offered free snacks…read more Saw same personnel offer it to other guest not us so I felt a way. As a travel agent I asked for a tour/ Sight inspection showed credentials and was ignored. Sad but The room was nice, shower hot, breakfast food average and ladies made sure my food allergies were not aggravated.

My stay at TownePlace Suites in Cleveland was a truly pleasant and timely experience. I booked a…read moregreat rate on a king suite, but after the first night, an unexpected change of plans required two queen beds instead. Knowing this can often be difficult--especially mid-stay--I asked the front desk staff, Brett H. and Matthew B., if they could accommodate my request. To my surprise, they handled it quickly, courteously, and without an upcharge. As a frequent traveler, I can say that this level of flexibility and service is not always the norm, even at higher-end properties. Their willingness to help turned what could have been a stressful situation into a seamless one. The property itself is excellent--clean, spacious rooms, a good fitness area with free weights, a pool, and a satisfying complimentary breakfast. But what stood out most was the outstanding staff. Too often, reviews highlight only negative experiences, so I want to give credit where it is due: Brett and Matthew went above and beyond, and made my stay exceptional.

Stayed here for a work trip. Very clean and nice hotel. The staff was nice a helpful. They have a…read morefull bar that's open till 10pm. A nice outside with a fire pit you can sit around. A nice additional to Cleveland.

Stayed here on a business trip. Staff friendly, room is clean and comfortable. They have a bar…read moreand will prepare some food for you. Also have a Starbucks inside.

We have stayed here many times. Reasonably priced, clean rooms, and friendly staff. Great selection…read moreof hot and cold breakfast choices.

Horrible customer service. Emails advise you can change or cancel without charge yet we checked out…read morea day early and before checkout time due to a family emergency and they charged us anyway!

Rooms are okay, needs renovation, beds uncomfortable but for price it's doable. The worst are the…read morestaff (managers or owners). They are the most unfriendly people. They do not speak to you, and they don't smile say hi, nothing. You have to approach and ask them as they sit in the lounge area and stare at you. Super awkward. Not a ome time thing. I've stayed here 4 times over the past 4 years and they are always the same. I'll choose somewhere else next time.

When we checked in, we were amazed by the young woman who handled our reservation. Heather was…read moreoutstanding! She was hustling at full steam, with a smile, and a positive attitude. She apologized profusely for the out of order elevator (it needed a part that was delayed), and offered to help carry our bags to the 2nd floor when she could not find a first floor room for us. We didn't want her to work any harder than she was, so we declined her offer. But by the time we got our luggage, and came back in the front door to go to our room, she had good news. A first floor room had opened up! Cleaning staff was pleasant and helpful, too. When I checked out, the gentleman was friendly and asked about our stay. So staff gets 5 stars. The room was as clean and nice as the lobby - and Heather! It had a king size bed, easy chair, work chair at the desk area, a mini fridge with working freezer, microwave, flat screen TV, clock radio, good lighting, and plenty of outlets. The only unusual part of the room was the shower. It was long and narrow and didn't need a shower curtain. It might have looked strange, but it worked well. 5 stars for the room. The downside of being on the first floor was being under an active early riser. Up at 7, this room above us had someone who paced from the bed to the door to the bed and back again. This person seemed to be bouncing a ball or doing jumping jacks when not pacing. This was something out of Red Roof's control, but the uncarpeted floors did not muffle the sound. We had to get up early, but not THAT early. Due to "sanitary concerns," this Red Roof Inn stopped offering complimentary breakfast. We think it was more of a staffing issue, but it was a minor setback. With McDonald's next door, and Waffle House across the street, we were able to enjoy breakfast for a nominal cost each of the three mornings of our stay. The drawback was the size of our party. Since we were here for a wedding, the first morning we were a party of 9. The next morning, we were a party of 21. It would have been better to eat in the breakfast area. The exit door by our room was supposed to be keyed, but that did not work. So it was not secure for safety. For this, broken elevator, and lack of breakfast, 3 stars. Our room was not expensive, and it was comfortable. As I said before, we were here for a wedding, and the accommodations were fine for this. Many of the attendees were at this hotel, so we were able to carpool to the venues, and to visit with each other in our rooms before the big day and afterwards. For this, 5 stars. Total score: 4 stars.

I was very impressed with the Room manager and owners all nice and newly remodeled I would stay…read moreagain it was alot nicer than some high end motels I have stayed at.

The good: the room was clean and the air conditioner worked, a necessity in the south in the…read moresummer, and the coffee, the only thing available for breakfast, was good. The bad: service was slow with lengthy waits for the desk personnel. This was made worse by the surly and unfriendly attitude of the young woman working there. Apparently she has yet to learn to smile.

It was late at night, I've been driving since noon, and I just needed a place to sleep. I had no…read moreidea what to expect. They Musta refurbish this place because these rooms are awesome. These are like brand new mattresses, and they're the really comfy memory foam. They have nice TVs. Everything is in good shape. The price is right to. The same hotel in St. Louis would cost $200, but this was less than $100. The lady operating the front desk was courteous, efficient, and professional. This is a nice little hotel.

My reservation included a bed and breakfast BUT it appears to have been a scam just to draw your…read morebusiness in. When I checked in late at night, the lady in the front desk that was very nice and customer service oriented worked out the check in process with me, provided the room key and information about the wifi but not a word about the breakfast - so I asked, what time in the morning is it being served so I can plan my morning going out? She said due to covid they don't serve breakfast. I asked why they than still offering it on their website and on booking where I madey reservations as that was made while covid-19 is obviously been going on and she said she won't know and will leave a massage for a manager to reach out to me. Next morning I check out early and at noon time reaching out to the hotel because no one had reached out to me. Manager couldn't/wouldn't take my call so I left another message but never heard from him. The following day I'm calling again in the afternoon and he picked up! He was very rude and wasn't even willing to hear my claim not alone provide any help. I specifically told h I will make this a public knowledge with reviews and will dispute the charge with my bank and his response was "go a head"! So I did!!! I could have spent the night across the street for $45 but I opted for the additional convenience in dining in for breakfast where I'm spending the night for the efficiency of the next day. Don't give them your business as it is not being appreciated other better options are available right across the street