We recently had an issue with our pilot light going out, which happened to coincide with the temperatures dropping into the 30s. I called Comfort and Alan scheduled an appointment same day (and even rescheduled with me as my work appointments changed throughout the day). He was prompt, courteous and professional. He explained that the problem could be 1 of 2 things: a faulty part that would be very expensive or a faulty part that could just be dirty. I braced for the worst. To my delight, he came down from the attic 15 minutes later and had fixed the problem by cleaning the pilot starter. Like a car mechanic, he could have said anything and I would have had to go along with his advice. Very grateful to have a company to trust. So inexpensive. So quick. Thanks Alan!!! read more