I've shopped at this hardware store purely for convenience, but after repeatedly witnessing how the…read moreowner treats his staff, I will no longer be returning. On multiple visits, I've seen employees--often teenagers--spoken to in a demeaning and belittling way.
During my most recent visit, I asked an employee a simple question. He went to confirm the answer with the owner and was immediately talked down to. After hearing this, I approached the owner directly to ask the same question myself and unfortunately received the same condescending attitude.
It's also worth noting that there are no prices listed on items, which makes shopping unnecessarily frustrating, and if you need to return anything--unused or opened--good luck.
It's disappointing to see workers treated this way, and it explains why there seems to be constant staff turnover. Customer service starts with how employees are respected, and sadly, that's lacking here. Despite the longer commute, I'll be taking my business to the other hardware store on the island moving forward.