The secretary Scheduled my appointment on a Friday but sent a technician out on today which is Thursday. When speaking to her over the phone she was very unprofessional and rude. She talked over me every chance she got after I told her I had a death in the family and was making arrangements for that. I also added that I was going to call and cancel because Again our appointment was for Friday but she stated in a very rude manner "Well You should have called me yesterday then". What a lack of compassion for someone dealing with a death in my family and planning the services. I don't know the secretary's name but she needs to be fired. I will not recommend this company to anyone. if they had 0 stars I would put it. Avoid at all cost. read more