Dont buy any product from mediamarkt. They are totally irrespective and their products too…read more Can anyone tell me is there any option to get my money back legally. I am a Sony user for last 6 years. I bought Sony XA1 ULTRA from Media Mart, pragerstasse, Dresden on 16.12.2017.(invoice no:40606165, IMEI Number: 358009081419334). I was facing so many problems with my new mobile within 1 week of purchase.JUST A WEEK. My problems with mobile: 1. Poor camera quality both front and back 2.taking long time to take a pic/capture 3.touch screen malfunctioning so often (only if I take my sim out and reinsert my phone works, I did it for more than 15 times within a week) 4.phone hanging always, poor charging capacity (battery is getting dry very quickly) 5.system process is not responding was often shown in the screen. So I gave my mobile to mediamart dresden. and i asked my money back or new product. But they are not ready to believe that the mobile has the problems. Why should i lie to you. Its just one week new mobile. and i have the video evidence for the problem. We don't want the phone to repair so we need our money back or else give us the another new product. BUT They have forwarded the mobile to SONY workshop on 26.12.2017 [No: M235 - 187694]. The service person from mediamarkt has sent the mobile to sony company and he has given us the reciept. In the reciept there is no purchase date and he has mentioned it as Gebraucht(used) mobile. But its just one week mobile as you can see the bill. Still there is no response from mediamarkt. it has been more than 20 days. And they are telling(casually) "it may take 6 months too and we dont know". what a careless answer from the seller to consumers. And i have another problem with mediamarkt. *The staffs from mediamarkt are so irresponsive. i am foreigner and i can not speak Deutsch. No one is responding in english. While selling the product they are speaking english but after the purchase no one is responding in english. Its such a poor response from the staff. * i bought two products from mediamarkt(Mobile and weighing machine). Both products have problem. i have made an enquiry with sony but there is no such great response. Can anyone tell me is there any option to get my money back legally. Thank you