Wow just wow , I wish my local Florida ( Naples Nissan ) took a page out of Columbus Nissan customer service hand book. This is my second visit here in Mississippi, first was due I could not get into an oil change, so after the 800 mile drive , I scheduled an oil change here in Columbus MS. I met Service Advisor Cynthia Keaton who totally took Customer service to another level. Cynthia was courteous, professional . Today's visit was nothing less than phenomenal, again Cynthia was on point. I explained my 2018 Altima issue with her, she didn't try to nickel and dime me , she told me it was a simple battery change or could the break switch. He suggested we only change the battery first , then come back if that was not the problem. I decided to have to break switch replaced anyway since I there I'm very pleased with Columbus Nissan and again Thank you to Cynthia. Thank you Cynthia. read more

The service at this dealership has never been the best, but I continued going because I have owed at least 3 Nissan vehicles and this is the closes dealership to me. I went in today for a routine service, they have always had the "first come, first serve" policy. Today that policy wasn't the case for a customer that pulled in behind me. There were at least 4 vehicles in front of me, so I was waiting patiently when I noticed the vehicle behind me going in for service before me and any of the 4 vehicles in front of me. When I brought it up to the manager, he said I was being rude and told me to leave and never bring my car back there because I didn't buy it from there anyway. No, I didn't buy my car from there, but I have spent a lot of money servicing my vehicles. He never denied the fact and even agreed they were wrong in what they did. He even called the cops on me...note I'm black, he's white and the gentleman who's car got moved to the front is white. Everyone else waiting for service was black with the exception of one person who's vehicle had already been moved to the shop. I will never go to this dealership again and will advise everyone close to me not to. read more

Keep in mind with this review that I am a returning customer who has already purchased 2 vehicles from this dealership. They did not honor the online price. As the sales person quoted one price and then the manager who not honor it and continued to go up in price throughout the negotiation. The sales manager was so rude and went out of his way to belittle and be derogatory in his conversation. Needless to say, I walked out without a new vehicle. They have lost a customer. I will never purchase a vehicle from them again. read more

I would not encourage anyone to purchase a car from this place. They will make you feel as if you are giving you a good deal but on the other hand they are jacking up the cars and selling them way higher than they are valued at. I purchased a 2014 Nissan Altima for $26,000 and received a 1.9 interest rate. As of today I have $9.000 upside down equity!!! I just simply got hustled. I can't believe anyone would take advantage of someone like they took advantage of me!!! read more