''This is a nice little Bank located in the heart of Ridgefield Washington! I am no longer a client…read morehere but it's not because of this institution itself? But only because they took out their change counter and I needed that service in my particular Business which is a ice cream street vendor and I take in roughly $20+ coins daily? I would wait one week though to deposit change? So I had to find another Bank with a change counter and closer to home? While I did do my banking here the young women that worked here were polite, friendly, helpful, professional and courteous!'' ''Thank you''

Small town friendly service where the tellers know you by name. Everyone at this branch is nice.read more

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

Chase Bank online services have generally been a colossal fail. from wire transfers to routine…read morematters of authentication. In the race to stay ahead (I presume) of fraud, they keep asking for for personal information (voice recordings for example) and more arcane methods of verification that that often don't work on my iPhone. We have experienced these as increasingly difficult for seniors - even though generally tech savvy. The final straw is that any business that reduces my spouse to tears will get the lowest rating I can give.

Always great customer service at this location. The best tellers are the ATM machine. Always a…read morefriendly greeting. No nonsense just taking care of business. Quick and easy to work with.

Extremely poor communication. It was almost impossible to get through to a real person, and when…read morethey did return my calls, it took days. They also added insurance to my loan without my approval and overcharged me for it for two years. This was never clearly explained or authorized by me. When I finally spoke with a representative (Heidi), the conversation felt dismissive and unproductive. She claimed she had called me numerous times regarding a loan application, but in reality, I only received 2-3 calls. Overall, this has been a very frustrating experience. I would give zero stars if that were an option.

Wauna's Virtual Assistants have very terrible customer service. I was processing to open business…read moreaccounts and had the absolute worst experience ever with a bank or credit union. Although my residence is out of state, when I finally was able to get ahold of a VA (E.M.) and submit all documents in very timely, minutes, it always took a couple of days, phone calls where you can't speak to a live person, emails that take days for a reply, voice messages that go unanswere...you name it, terrible! The couple of live reps that I was able to get ahold of over the phone both heard my frustration with the VA's and assured me they would get back to me in order to complete the opening of my accounts. Nevertheless...crickets. I gave my business to another financial institution. If you are a current member of Wauna congratulations. But if you're wanting to be a member, go elsewhere.

ATM is always down, which means you have to go inside and wait in long lines. That's only if it's…read moredown during business hours, because if it's after 5pm or before 9am, you're out of luck. Throws to exchange currency and was told they do not do that here and maybe try Bank of America.... Try a competitor bank? This is truly a terrible location.

I love this bank. Everyone is kind and friendly. They do have to follow the rules dictated by Chase…read moreManhattan, but for me, with my small accounts, their friendly, welcoming attitude means a great deal. 10/10 in my book

I went to this branch today and it is 'closed indefinitely'. Someone needs to update the info.read more

I have hope for this branch but have given up on their dealer services Division. Biggest mistake to…read moretake out a loan with this company. Only 4 months into the loan and major buyers remorse has set in. The branch staff was admirable in their attempt to help us however they are not in charge of polices and therfore can only reiterate what we were told on the phone by the loan division. Huge issue with posting payments correctly. They argue and claim payments received and posted to our account before we even mailed then charge incredible late fees for same payment after receiving. Insane business practices. Almost felt sorry for branch staff. Every month is a roller coaster ride to get payment processing done. I cannot imagine trying to resolve these issues if I had a 9 to 5 job. Luckily I can sit and hold and redial numbers 3 and 4 times a day for a week to resolve issues. We were told to track all correspondence on phone etc. Wow, we will never waste time on this company for a loan again. Run consumers run

ATM is regularly out of service. No notice on the machine that it isn't working until the…read moretransaction is almost complete. Extremely frustrating! Too bad that iQ CU couldn't afford an up to date ATM; especially since this one is new. Shame on them for taking the cheap route.

I visit this branch about twice a year. I feel like they have very unfriendly staff. The gentleman…read morethat helped me keep smirking each time I asked him to do other thing on my account. It's like he is working for free. No friendly greeting or how are u. Just straight to the point and just looking at his computer. There was a lady sitting in front desk didn't say hi or how can i help u or noting just when i asked her if i need to go to front as I was confused if she can help me but she smirked and asked to go forward. No smiles noting. At the end of the whole transaction that guy that helped me came out with my card and said well here's your card here's what you need to do bye-bye. Like everything that happened just made me feel like I wasn't a client but some sort of an audited lol. I had a moment to sit and wait on my card and I observed how they created the other clients and I'll say it wasn't any different from other tellers. This make me not want to come back once again to this branch as I swear it's the same experience each time.