Amazing team in this location! I would highly recommend. They explain everything in detail and got…read moreme taken care of. Thanks Aaron and Gayle.

Went in there and got a loan it only took about 30 minutes and they were very friendly and a nice…read moregroup of guys

I have never had an issue with any staff member at any location besides this one. We had an issue…read moreon our account. I called when they opened, said they did a ticket and Alesha would call me back after her client. Noon still nothing. I called twice.. never heard from Alesha until I called her the next day because she called my husband who is unable to answer due to work.. shut his card off without talking about a different possible option. No heads up. Said she called him to inform him but that's not helping anything. When I called to pickup the card she said I couldn't because it was his. Okay.. after she started upsetting me by her tone and repetitiveness. I called someone else, they told me they could possibly send through the mail, Alesha got on the line and told me I couldn't get in the mail and he would have to pickup, this was with attitude, I told her he can't due to work and she kept telling me "it's policy, it's policy"..blah blah. Needless to say I called the Franklin branch, they were very proactive, THEY ARE SENDING A CARD THROUGH THE MAIL! So it was possible. I picked up a card today for an extra till it comes in, I will say that a girl who's name starts with a T who works at this location was very nice in giving me the card. Kudos to her! Alesha.. apparently she's an assistant manager... who doesn't know policy apparently. Idk.. if she doesn't know what she's doing, sounds like she shouldn't be an assistant manager.. let alone work there in any position. But if they insist on keeping her there for whatever reason, she highly needs re-training. She gave this whole situation a whole round and round with attitude, when a whole other location approached the problem professionally and quickly. Idk why it was so hard for Aleah's to do this. It was very unprofessional of her and needs to be addressed for additional training.

Everyone here is so pleasant, extremely personable and willing to help. You are greeted by someone…read morealmost immediately, asking how they can assist. Usually very little to no wait.

the communication could be better. The lady who service us was named Cindy, she definitely seemed…read moreannoyed to have us & I know for a fact she was sick.

Ascend FCU is a great place to bank. There aren't as many fees as big banks. You get to stay local…read more This is a very nice place. People are friendly and efficient. I've been banking with ascend for 14 years.