Review is solely office experience. In short, it has been abysmal. The phone scheduling…read moreexperience is absolutely not ADA compliant and does not take the needs of seniors into account. Messages are left unretuned. I tried desperately to assist my parent to get them care, and so far, I have had zero luck. Honestly, the hands down worst experience ever with scheduling at a doctor's office.

I think Dr Malouk is an excellent surgeon! He has been excellent in helping my partner with a…read moreKidney cancer diagnosis. It was a long involved surgery, and he is doing great just 2 weeks afterward. Dr Melouk and his partner did follow up in the hospital for the 4 days after the surgery as well. All that being said, his "out sourced" scheduling people were horrible. No return phone calls, no follow up, and when they finally did because of outside intervention, they were totally confused and gave us bad information on more than one occasion. That was hard to deal with.

I see a lot of doctors and out of all the different specialists I see, Dr. Madeline Koerner at…read moreColorado Urology is the best of them all. I have been a patient of Dr. Koerner for two years now. In that time, Dr. Koerner has been completely dedicated to my care. Even when things don't work, she keeps coming up with other ideas and has never given up. I feel very safe and taken care of with Dr. Koerner. I have had multiple procedures done by her and I always feel at ease. She makes sure I have all the information and education I need. Also, she takes her time during our appointments and doesn't rush through everything like a lot of doctors do. The office staff is always friendly and helpful. It is easy to schedule and reschedule appointments. Overall, I would recommend this clinic and especially Dr. Koerner.

Type of Care: Stent removal in office procedure Care…read moreQuality: Overall good. Borderline rude/disinterested nurse/tech Office Experience: Got there early as directed, but had to wait anyway. Admin staff seem overworked I saw Dr. Clark and his team at Boulder Urology for a stent removal after a kidney stone procedure and a 2-week period of passing stone fragments, which I collected as instructed. Pros: __Dr. Clark was kind and respectful __Dr. Clark explained exactly what would happen during the procedure and what the follow-up would be __The stent was removed fairly easily with only mild discomfort and a short delay. Cons: __I arrived 15 minutes early as asked, yet I had to wait 15 minutes to be called. __The nurse/tech told me they were not interested in the stone fragments I collected although the urologist had previously stated to me that it was required post-op. __The nurse/tech, who was driving the tool to grab the end of the stent during the procedure, made the comment that it was "almost like a video game". __The nurse/tech said she would be back to clean me up but never did.

Dr Rogers was mostunderstanding and having empathy for my situation. She had done her homework…read morebefore I came as she had notes written everywhere. I left with a feeling that she's going to try to do everything she can to improve the quality of my life. If nothing else, I think I can update my current situation, which gives

Fantastic care . I love Dr Rodgers and highly recommend her for anything to do with your bladder …read more My quality of life has improved dramatically since seeing Dr Rodgers.

It is too bad that this amazing doctor left & moved to Colorado because she stayed up-to-date with…read morethe latest procedures. As a result, I didn't have to have a bladder lift but a bulkamid procedure instead which was very effective when it came to controlling bladder incontinence with no downtime & the procedure taking 10-20 minutes. Unfortunately, the doctor who replaced her was unable to do what Dr. Roger's did with the same outstanding results. I would go back to Dr. Rogers again for the same procedure but she moved too far away! Plus, she has a great personality & was very attentive when it came to her patients, making them feel "welcome"!

Dr. Alexandria Rogers is one of the most caring physicians that I have ever met. She is truly…read moreinterested in helping the patient achieve his or her goals. I like the fact that she saves me two or three hours in a live office visit when she can by working with me remotely. Many doctors would not do that. She exhibits the tenacity to stay with an issue until the problem is resolved. Her help has changed my world. I would highly recommend her. Sue W

Absolutely Fantastic…read more Dr. Ripoll is one in a million. She's fantastic and goes beyond expectations in care of her patients. Ten years ago I was diagnosed with prostate cancer. After running the gamut of Boulder Urologist I came across Dr. Ripoll. Once we met my search for doctors ended. She was the first Doctor that gave me unbiased options backed up by statistics for solutions. We came to the conclusion External Beam Radiation would be a good solution. Although she was not the provider we discussed going to Loma Linda in California for proton radiation. She supported the solution and provided post treatment care. In January of 2017 my PSA started to rise indicating a possible return of prostate cancer. I again went to Dr. Ripoll. Confirming the reoccurrence of prostate cancer we discussed the options for Salvage treatment. Her recommendations were to provide two solutions and one standard solution I should avoid. Each of which would be provided by Doctors out of the area who had tremendous experience. I ended up choosing HiFu treatment with a doctor in Florida. Dr. Ripoll was willing to provide local support. In all cases of treatment I would be required to have a catheter installed. The treatment went well and the catheter was installed. What I hadn't realized is there could be complications with catheters. Managing those complications fell to Dr. Ripoll. Dr. Ripoll went beyond any expectations. A number of appointments had to be scheduled at inconvenient times for her just so I could come in. In one case she drove an hour to meet me at an unscheduled time to take care of one of my problems. In each case she solved my issues with sure solutions. I have the utmost respect for her and honestly wish I could find a family or internist doctor with her work and patient ethics. She's one in a million!

I called yesterday to make an appointment for treatment I've been receiving. I was quite surprised…read moreto get a recording stating that Dr. Ripol was closing her doors. They make reference to going to their website to get a list of doctors in which Dr. Ripol has worked with in the past. I went to the website, and it is no longer active. How does a professional doctor, who is treating cancer patients, IC patients and all others, just close her doors without any warning. I never received a letter in the mail stating what she was doing. This would have allowed me to get an appointment with another Urology practice, and get my prescriptions renewed before they closed the doors.

I just love Dr. Fronczak!!! She is the nicest doctor I have ever had! She is kind, listens to your…read moreevery question, very knowledgeable and easy to talk to, and never rushes you. I have great faith in her, and I highly recommend her. Bonnie B

Excellent physician and she diagnosed and prescribed to totally change my urinary incontinence…read moreissues. I fly from Vegas to Denver to seek her guidance and care. I'm a registered nurse and definitely know outstanding care when I see it.

Words truly do not do justice for my gratitude for Dr. Eigner. I am an emergency physician and have…read moreinteracted with many urologist, but none as wonderful, caring and with as much expertise as Dr. Eigner. I trusted him to operate on my husband and it was the best decision I could have made. The procedure went phenomenally, the care before and after nothing short of amazing. The surgery center and office staff all went above and beyond. I will continue to refer patients to Dr. Eigner and anyone in my family ever needs a urologist, he is our guy.

Went to Dr. Eigner because he came highly recommended by someone I trust. He was very personable…read moreand does a great job making you feel at ease. The procedure I was there for went surprisingly smooth and with no pain. Dr. Eigner was very skilled, took time to explain everything and answer questions, and his staff was very polite and helpful. Great doctor. I would recommend him to anyone.

NO COMPASSION FOR A 98 yr old WW2 VET! Vet sad on every level. My father and I left the house on…read moretime only being a little delay with directions, I called said we are running late and to confirm the address, we got to his appointment, pulled out the walker. I got him upstairs, the lady at the desk told us that we were past the 10 minute rule and we would have to reschedule we are 13 minutes late. I can't say anything about the Doctor however I would mention to guess that this environment is not compassionate at all!!!!! My father just got out of the hospital the day before! The forth floor nurses were great. Today were we just a number with a price tag. sad that we have come to this. I told the lady I was going to write a review. she said fine. What to people have against our VETS!!!!!!

Google took us to the old location so be we were 5 minutes late to the appointment. We explained…read moreand apologized when we checked in. We waited for 50 minutes then we're told that Dr Kick couldn't see ius because we were 5 min late, and to make another appt. Today we received a letter signed by Dr Kick that we missed and didn't contact them in advance. This is unacceptable to treat us as we are long term patience. This was NOT A NO SHOW, we were there for 50 min past our appt time. The person told us to reschedule was also rude, his comments were that Dr Kick was over scheduled. Why then sent use this nasty letter and belittle us.

I would give them 5 but the outside call center they use frequently has people you cant understand…read more If you know going into it the phone center needs to get bypassed at times it will make things easier. Honestly the doctors Tibbets and dr Paddack that I have seen this time around were great and have treated me quite well. Our healthcare system in general seems broken but i liked these doctors.

I would give them zero or negative star rating if possible, these people NEVER follow up on…read moreanything. I've been trying to get simple questions answered for over 2 months. They NEVER respond to portal messages. When you try to call, you have to go through a gauntlet and never get directly connected to the office. I am not the only person with these issues. These people are out of control.