Zero stars. There were used hair covers all over the floor (and I'm not confident that the one I was given to use was new). The spray tan left me with blotchy orange patches, uneven and it would be almost comical, if I did not have to cancel a planned photo shoot until after the orange fades.
I ended up opting out of the bed tanning that I had prepaid for. I was not given any info on the operation of the bed and had to call the attendant to ask her how to start the bed. Then, the bed was dirty. I was not given a towel, nor eye protection, and after using my shirt to cover my eyes and finding a small, ragged towel in their cabinet to use, I could not stay in the bed longer than 30-seconds before I realized I better get out. It was BROILING hot. When I got out, another person had been using another bed and when asked how it was he said "too hot!". My husband was there for the whole thing, being very patient. I told the attendant I decided not to use the bed after all, and she told me she could not refund my money because she was not a manger. I told her ok, when they could generate it in day or so, that that would be fine. After three days, I never heard from them so I called the owner after tracking her down (Crystal), and she told me she "tough" and hung up on me.
Their motto is ""We promise to deliver the highest quality in customer satisfaction through our knowledgeable, highly talented and friendly staff", but what I experienced was the complete polar opposite of that. In every sense.
The worst part was the owner Crystal's complete unprofessionalism and rude, desperate behavior. It is clear she needs the $49.00 bucks more than I do. She hung up on me when I told her I would like the refund that I was promised and I guess that's what she calls "customer satisfaction".
And yes, I have been to tanning salons, and received spray tans and been in tanning beds before. Just never had such a negative experience. In fact, I used to own a private, commercial grade tanning bed of my own when I lived in Palm Beach. read more
